蓼科大酒店瀧之湯 (Tateshina Grand Hotel Takinoyu)

1月28日入住，共住了三個晚上，預訂了三個房間，其中兩間包含早餐。然而，酒店前台在晚上九點後衹留一位不會英語的年長服務員，給溝通帶來了很大不便。 最令人不滿的是，退房當天早上，前台堅稱我們所有房間都不包含早餐，並要求額外付款1.5萬日元的早餐費。無奈之下，我們請了在日本生活了20年的司機過來用日語溝通，但前台態度極差，直接表示“你們就是沒有早餐，趕緊交錢，不要無理取鬧。” 這樣的態度，哪怕是面對一位長期生活在日本、日語流利的司機，也絲毫不顧客觀事實。最終，我們足足交涉了一個小時才弄清楚誤會，酒店才把多收的錢退還給我們。這種經歷實在讓人掃興，尤其是在新年期間出行，遇到這樣的服務態度，真是既糟心又倒胃口。 值得一提的是，酒店的設施、溫泉和房間本身都很不錯，但前台的服務態度實在令人失望。另一個典型例子是，有一天晚上我忘記帶房卡，去前台請求補辦一張，並表示找到原卡後會歸還。但前台的年長服務員直接拒絕給房卡，堅持要親自跟我們上樓，等我們自己在房間裡找到卡再還給他。他甚至擺出一副不耐煩的態度，説自己很忙，不要打擾他。 總體而言，這家酒店的硬件條件不錯，但前台的服務質量極差。如果更注重服務體驗的話，建議慎重考慮。

溫泉環境很好，我還看到野生鹿，食物種類也很多，很美味

房間裡面很陳舊、一踩嘎嘎響、孩子晚上上廁所都害怕、浴服已經洗的舊的掉色、沒任何想再去的的沖動、窗外風景也很差、溫泉一進去味道大的不想洗第二次

第一次入住這間酒店，位置有點偏遠，適合自駕人士出遊！晚餐豐富、溫泉極佳！能看到旁邊的小溪，流水聲很好聽！👍

酒店滿意，便利

今次旅程的感受，好矛盾。

I stayed at this hotel for one night, and overall, it was quite a pleasant experience. I really liked my room — it was clean, modern, and comfortable. The only thing that surprised me was that the window to the balcony didn’t open, though I suppose it was designed that way. The onsen was absolutely wonderful — spacious, relaxing, and with a beautiful view of a mountain river. Definitely one of the highlights of my stay. The hotel also offers many different areas for leisure and entertainment. You can play table tennis, relax in cozy rest zones, visit small cafés and shops — there’s a lot to explore without even leaving the building. Both breakfast and dinner were delicious, with a wide variety of food to choose from. However, due to the number of guests, it was a bit challenging for the staff to manage everything smoothly. On two occasions, someone almost took my table, even though I had already placed the reservation card on it to show it was taken. That said, the staff overall were very pleasant, friendly, and helpful, and I appreciated their attitude throughout my stay. This hotel is clearly family-oriented, with many families staying with young children. There are rooms with child-friendly designs and dedicated play areas, so if you’re looking for a quiet, adult-only atmosphere, this might not be the best fit. That said, I genuinely enjoyed my stay and would consider coming back.

スタッフの方々は優しかったです。2泊泊まりましたが、朝食と夕食はまったく同じでした。全體的にはよかったです。近くの観光スポット蓼科大滝はとてもよかったです！

接客が良かった

スタッフ一同、行き屆いた心遣いで子供も含め大満足でした。子供に優しい設備とサービス、食事も美味しく、また機會がありましたら行きたいホテルです。