芝加哥華麗一英里精選酒店 (The Chicago Hotel Collection Magnificent Mile)

列明 入住時 付270美金 終於 付了 550美金 地點位置不錯 地鐵red line Chicago站 徒步9分

酒店優點是地理位置好，downtown治安好的地方，離一些景點步行都可以到。以下都是缺點： 1、額外收費。預訂酒店時訂房網站明確説明已預訂的錢含部分稅款，到店需付款150刀。實際到店要求付款251刀，還有預訂費用等等，而該訂單是不可取消不可退款的訂單，霸王條款，那衹能多交100刀入住。我也不想損失之前預訂交的大頭不想再費心找酒店。而後發現這些費用得到的服務是三瓶礦泉水和三罐汽水。 2、服務很差。酒店前台一白髮男根本就是種族歧視。我們作為客人拿到了打不開房門的房卡，還要等20分鐘解決，期間前台對其他客人故意過度寒暄，對我們則冷眼相待。我寫信投訴後酒店方回覆更冷淡也毫無跟進。打開Google map發現芝加哥所有collection酒店評分均不超過3分，關鍵詞都是詐騙和rude，仔細翻看每條評論能發現該酒店“服務人員”就是一個狼狽為奸、蛇鼠一窩的團隊，他們對每條不滿意的評論威脅霸凌，包括汙衊以及透露你的個人訊息。我在回覆酒店方郵件後還一度擔心他們會對我們進行報復。 3、衞生差勁。我們入住幾天從未打掃，垃圾也不會收，一次性用品僅提供一小管洗髮水，再無其他，也不會補充。

除了位置非常好，其它都一般，尤其是房價到店再多付部分，並不是訂房網站所寫金額，而是在這個金額基礎上加稅再加 16% 服務費。而服務在你住店過程中並沒有任何服務，住店 4 晚以上才有客房清潔服務，雖然可以要求換毛巾，然而當你玩了一天回來，客房服務已經下班，需要自行到前台拿新的浴巾。早上出門時看到樓道里有人扔出來的垃圾，晚上回來時它依然在樓道里

房間安排在電梯旁邊，整個晚上沒休息好，軌道聲音一會咔嚓一聲，早上六點立即我前台換房。這次自駕美國全境第五十天，感覺在訂房網站仃房國外酒店給的房間位置都不好，要嗎最後一間！要嗎電梯旁，要嗎配電房邊！聽朋友説國外要找賓客網仃酒店很巴適。

房間設計合理，寬敞

酒店各種附加稅 體驗非常一般

住著非常舒服且在市中心性價比非常不錯，相信還會入住

I was charged 139 dollars instead of 69 dollars as per the invoice issued by 訂房網站.com. Apparently they were doing this to other customers too. The manager on duty was rude. Told me to check in in these terms or would not check me in. TV did not work. Bathroom had broken soap dispenser.

I’m not very happy that I payed an amount online to book the hotel, then got charged an extra $70 + $120 deposit once I arrived at the hotel.  I was not able to pay that and the hotel denied my cancellation request.  Will not be using Trips.com or The hotel collection again.

Makes zero sense to have the business model that this hotel has.  It doesn’t need to!  It’s in a great location and the property is nice enough that people would pay what they end up charging AFTER adding a bunch of unadvertised charges.  After booking with 訂房網站.com, my confirmation email stated that I was still on the hook for $69 to the hotel when checking in.  The hotel charged me an additional $140 ($70 more than what was stated).  I thought that maybe this was a 訂房網站.com issue.  Quickly realized that it I was not as literally every single guest that checked in before me and after had the same issue.  In fact an additional $70 was on the low end from what other guests were complaining about.  I heard multiple other booking companies mentioned as well…Expedia, **********, ***********, and others.  The common denominator is the hotel.  I actually felt bad for the gal that checked me in.  It was obvious that she deals with it almost 100% of the time with every guest that checks in.  The manager however was completely unprofessional and has no business being employed in the service industry.  I did ask her, “is this just a coincidence that EVERY SINGLE GUEST is complaining about the exact same issue?”  She did not seem to have rationale answer.   訂房網站 has said that they will credit my card the $70.  Hoping that they make this right.