This hotel is a joke ….
Every staff works there does not look like they like their job 😂 zero customer services!!
House keeping are poor, dirty room , dirty towels , dirty carpet … no bottles of water was provided as well.
Everyday they literally just come in change a bin bag , replace 6 towels and do the bedding.
I don’t know how you manage to get a four star hotel rating . Whoever manage this hotel , how do you get this job?
訪客用戶
夫妻/情侶出遊
特大床房
入住於2025年03月
4.0
評價於:2025年03月29日
Anniversary away break. Location on edge of Chester close to motorway.
Nice grounds, busy carpark and popular venue for parties and business guests.
Carpet on second floor dirty and smells.
Sink kept blocking because plug holes full of scum.
Toilet seat incorrect size and not secured properly.
Bed comfortable, nice towels tea and instant coffee and bottles of water in room.
Breakfast nice selection BUT no fresh decaffeinated coffee only instant granules yuk!!! Nothing worse than awful coffee!!! With so many decent decaffeinated options available and customers not drinking caffeine this is totally unacceptable.
訪客用戶
夫妻/情侶出遊
高級特大床房,園景
入住於2025年07月
4.7
很棒
評價於:2025年07月26日
Hotel was immaculate and aesthetically pleasing. It wasn’t too far away from the city centre either which meant Ubers/ taxis weren’t too expensive. Would definitely stay here again 👍🏼
S_oph
夫妻/情侶出遊
豪華特大床房
入住於2024年05月
5.0
超讚
評價於:2024年07月13日
Double tree by Hilton is the nicest hotel I’ve stayed at by far! The staff were so lovely upon arrival and anything we needed they was happy to help :). The spa was out of this world and the room was so spacious and clean. We will definitely be back ❤️🩹
訪客用戶
夫妻/情侶出遊
特大床房
入住於2025年10月
5.0
超讚
評價於:2025年10月06日
Great time, very enjoyable time. Will return again.
訪客用戶
夫妻/情侶出遊
特大床房
入住於2025年04月
5.0
超讚
評價於:2025年04月06日
Excellent service, beautiful hotel. Would highly recommend and can’t wait to visit again!
訪客用戶
家庭出遊
豪華家庭房(帶梳化床)
入住於2023年10月
2.7
評價於:2023年10月30日
Very disappointment with the service and facilities.
We booked this hotel because of the swimming pool. We are a family of four planned to swim with kids.
Unfortunately, when we check-in, the receptionist told us under 16 cannot use the swimming pool.
Secondly, we asked someone for setting up the cot bed for us. The lady came at first asked my husband if he knew how to set it himself.
After my husband said No, the lady pissed off.
It was an "AMAZING" service we had for four stars hotel.
If we knew these, we definitely would not choose this hotel.
訪客用戶
夫妻/情侶出遊
特大床房
入住於2025年01月
5.0
超讚
評價於:2025年01月20日
Very happy with the service will stay here again.
訪客用戶
家庭出遊
特大床房
入住於2023年09月
4.5
很好
評價於:2023年09月17日
Check in was very easy and hassle free with three members of staff checking guests in. We arrived well before check in time of 15:00hrs but no early check in rooms were available so we had to return later to check in.
Room size was adequate with comfy bed and quality pillows ensuring good rest.
Hotel is very clean and is well staffed, only downside is the location that its not walking distance to the city centre but this is not a deal breaker due to parking at this hotel being a lot easier on the outskirts of the city centre.
This hotel is a joke ….
Every staff works there does not look like they like their job 😂 zero customer services!!
House keeping are poor, dirty room , dirty towels , dirty carpet … no bottles of water was provided as well.
Everyday they literally just come in change a bin bag , replace 6 towels and do the bedding.
I don’t know how you manage to get a four star hotel rating . Whoever manage this hotel , how do you get this job?
訪客用戶
夫妻/情侶出遊 特大床房
入住於2025年03月
4.0
評價於:2025年03月29日
Anniversary away break. Location on edge of Chester close to motorway.
Nice grounds, busy carpark and popular venue for parties and business guests.
Carpet on second floor dirty and smells.
Sink kept blocking because plug holes full of scum.
Toilet seat incorrect size and not secured properly.
Bed comfortable, nice towels tea and instant coffee and bottles of water in room.
Breakfast nice selection BUT no fresh decaffeinated coffee only instant granules yuk!!! Nothing worse than awful coffee!!! With so many decent decaffeinated options available and customers not drinking caffeine this is totally unacceptable.
訪客用戶
夫妻/情侶出遊 高級特大床房,園景
入住於2025年07月
4.7
很棒
評價於:2025年07月26日
Hotel was immaculate and aesthetically pleasing. It wasn’t too far away from the city centre either which meant Ubers/ taxis weren’t too expensive. Would definitely stay here again 👍🏼
S_oph
夫妻/情侶出遊 豪華特大床房
入住於2024年05月
5.0
超讚
評價於:2024年07月13日
Double tree by Hilton is the nicest hotel I’ve stayed at by far! The staff were so lovely upon arrival and anything we needed they was happy to help :). The spa was out of this world and the room was so spacious and clean. We will definitely be back ❤️🩹
訪客用戶
夫妻/情侶出遊 特大床房
入住於2025年10月
5.0
超讚
評價於:2025年10月06日
Great time, very enjoyable time. Will return again.
訪客用戶
夫妻/情侶出遊 特大床房
入住於2025年04月
5.0
超讚
評價於:2025年04月06日
Excellent service, beautiful hotel. Would highly recommend and can’t wait to visit again!
訪客用戶
家庭出遊 豪華家庭房(帶梳化床)
入住於2023年10月
2.7
評價於:2023年10月30日
Very disappointment with the service and facilities.
We booked this hotel because of the swimming pool. We are a family of four planned to swim with kids.
Unfortunately, when we check-in, the receptionist told us under 16 cannot use the swimming pool.
Secondly, we asked someone for setting up the cot bed for us. The lady came at first asked my husband if he knew how to set it himself.
After my husband said No, the lady pissed off.
It was an "AMAZING" service we had for four stars hotel.
If we knew these, we definitely would not choose this hotel.
訪客用戶
夫妻/情侶出遊 特大床房
入住於2025年01月
5.0
超讚
評價於:2025年01月20日
Very happy with the service will stay here again.
訪客用戶
家庭出遊 特大床房
入住於2023年09月
4.5
很好
評價於:2023年09月17日
Check in was very easy and hassle free with three members of staff checking guests in. We arrived well before check in time of 15:00hrs but no early check in rooms were available so we had to return later to check in.
Room size was adequate with comfy bed and quality pillows ensuring good rest.
Hotel is very clean and is well staffed, only downside is the location that its not walking distance to the city centre but this is not a deal breaker due to parking at this hotel being a lot easier on the outskirts of the city centre.
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