開普敦水晶塔萬豪酒店 (Cape Town Marriott Hotel Crystal Towers)

Very Disappointing Stay We booked our stay over six months in advance and specifically requested connecting or adjacent rooms, but this was not accommodated upon check-in, with no prior notice. Our first room had a broken toilet bowl — tilted, creaking, and the flush did not work. Despite reporting it twice, the issue persisted until late at night. When we requested a room change after returning from dinner exhausted from our flight, the front desk initially refused, citing full occupancy. Only after escalating in person did they finally move us to another floor, away from my sister’s room. It then took two nights before the hotel could move her closer, which was inconvenient as we were sharing items. The bathroom design was also extremely poor — an open shower area with no door or curtain, offering zero privacy and making it freezing to shower. This was not stated anywhere on the website. Both rooms (708 and 704) also had unstable water temperature, alternating between hot and cold every few minutes. Even after offering to pay for an upgrade, we were told the hotel was fully booked. Overall, a very disappointing experience with poor maintenance, communication, and room design — far below the standard expected from a Marriott property.

房間還不錯，早餐太難吃，天天著急收盤子，要不要咖啡也不主動問，招手半天服務員在那閑聊

很不錯，乾淨衞生，住高層可以俯瞰開普敦的美景，尤其早起的時候，很不錯，早餐種類也很多，很好吃，值得推薦，

早餐一般，沒有什麼特別好吃

I have requested to be away from the lift but they denied to give me a room next to the lift  It’s ridiculous

酒店乾淨整潔，打掃及時，早飯滿意

早餐很棒，環境好

房間很大，安全性高！

房間還可以

I had an amazing stay. I will definitely go back and I would recommend it to anyone. Excellent services and amazing staff.