Subject: Worst Service and Disappointing Stay
I recently stayed at your hotel, and I must say it was an incredibly frustrating experience. From the moment I arrived, I encountered the worst service I have ever experienced in a hotel. The front office staff was unhelpful, and my room was not ready at check-in time, resulting in a significant delay that was not communicated effectively. Unfortunately, there was no effort from the management to address this inconvenience or offer any form of service recovery, which was deeply disappointing.
Additionally, the condition of the room itself was unacceptable. The outdated decor was one thing, but the moldy smell was truly off-putting. It made my stay uncomfortable and left a negative impression.
I would not recommend this hotel to anyone looking for a pleasant experience. There are far better options available.
訪客用戶
家庭出遊
豪華房
入住於2024年06月
4.7
很棒
評價於:2024年06月22日
위치.서비스가 너무좋았고 조식도 만족
다시 세부 방문시 무조건 이곳으로
Urs Bolt
獨自出遊
入住於2024年09月
4.5
很好
評價於:2024年09月08日
I booked the hotel for its location, relatively big (third party) gym with free access for hotel guests) and being able to work during my stay.
Unfortunately the gym only fulfilled its promise to a certain extent. Some machines were broken or overdue for repair, others were in a bad state. Beside that there was no instructor available when needed at both times I went to the gym.
The other big complaint is about the slow WiFi speed in the room. I was not able to work properly and had to use the business center which offered a decent internet speed.
Beside that I would have wished for better air conditioning which is quite old.
Overall my stay was alright incl. the kind and helpful service.
Subject: Worst Service and Disappointing Stay
I recently stayed at your hotel, and I must say it was an incredibly frustrating experience. From the moment I arrived, I encountered the worst service I have ever experienced in a hotel. The front office staff was unhelpful, and my room was not ready at check-in time, resulting in a significant delay that was not communicated effectively. Unfortunately, there was no effort from the management to address this inconvenience or offer any form of service recovery, which was deeply disappointing.
Additionally, the condition of the room itself was unacceptable. The outdated decor was one thing, but the moldy smell was truly off-putting. It made my stay uncomfortable and left a negative impression.
I would not recommend this hotel to anyone looking for a pleasant experience. There are far better options available.
訪客用戶
家庭出遊 豪華房
入住於2024年06月
4.7
很棒
評價於:2024年06月22日
위치.서비스가 너무좋았고 조식도 만족
다시 세부 방문시 무조건 이곳으로
Urs Bolt
獨自出遊
入住於2024年09月
4.5
很好
評價於:2024年09月08日
I booked the hotel for its location, relatively big (third party) gym with free access for hotel guests) and being able to work during my stay.
Unfortunately the gym only fulfilled its promise to a certain extent. Some machines were broken or overdue for repair, others were in a bad state. Beside that there was no instructor available when needed at both times I went to the gym.
The other big complaint is about the slow WiFi speed in the room. I was not able to work properly and had to use the business center which offered a decent internet speed.
Beside that I would have wished for better air conditioning which is quite old.
Overall my stay was alright incl. the kind and helpful service.
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