菲力酒店 (Fili Hotel at NUSTAR Cebu)

枕頭上有汙漬,浴缸放水之後會有一層黃色的垢,刷不掉??? 酒店旁邊就是大型的購物中心, 1樓都是精品櫃, 2樓有餐廳!

面朝大海，環境優美，距離碼頭很近。與**相連。設施很新，氣派。早餐很豐富。送餐到房間，餐食做的非常鮮美。無邊泳池，水天一色，躺平度假。

非常新穎的酒店，維持的很好 房間空間大有小客廳 剛好住到海景房看了心情好 飯店貼心贈送小蛋糕水果盤讓壽星非常開心 泳池更是美，有兩層，一層是無邊際海景 早餐非常非常豐盛，甜品區更是一絕 值得住上

結合兩棟五星飯店(第三棟興建中)、**與奢侈品購物中心的超大型渡假飯店，是目前宿霧最新最豪華的飯店！首先，飯店部份Fili是開業三年，第二棟的Nustar則是今年五月才開幕，Fili住宿價格便宜，CP值高，Nustar則更奢華些價格也貴一倍以上，這次選擇入住Fili五晚，個人覺得Fili已經很棒，物超所值！泳池分四樓面海較小的無邊際泳池，和五樓面城市的三個大型親子泳池，都很棒。聽飯店人員說，正在蓋的第三棟會有新的滑水道泳池。早餐超級豐盛選擇不少，還有不少韓式料理！其次，**規模尚可，機台與賭桌不少，以韓國賭客居多還有高級會員專屬賭區。最後，shopping mall除Hermes與Prada外，幾乎包含了所有一線精品入駐，算是頗具規模，還有不少高級餐廳與美食街，值得一逛！兩棟飯店、**和購物中心都是相互連通的宛若大型迷宮，第一次到訪要不斷問路～飯店安保十分嚴格堪比海關，每次進入都要檢查，讓人很安心！較差的是housekeeping打掃方面有點草率，浴室的floormat不換就算了還在打掃時踩髒有鞋印，而且房間竟能看到小蟑螂，泡澡的浴缸也沒在清潔消毒，水也不夠熱。不過，我接觸到的飯店工作人員都很有禮貌友善，整體來說還是間不錯的飯店！

這間豪華海景特大床房是我們整個行程裡訂得最貴的一間房，本以為能享受到五星級奢華酒店該有的品質，結果卻換來了一肚子氣，成了體驗最差、最讓人寒心的一間！房間硬件底子雖然沒問題，但這家酒店的入住流程和服務管理簡直是一場災難。在明知房間嚴重延遲交付、讓客人面臨超長等待的情況下，現場員工表現得極其冷漠。我們累到在正規大堂裡蹲下，那麼多工作人員竟然當沒看見，沒有任何尊重的關懷，連一句安撫、一杯歡迎飲料都沒有。一個打著高端奢華旗號的酒店，基本的服務意識卻連普通服務業都不如。房間好那是硬件，但如此差勁的服務直接毀了整個入住心情。絕對不會再來，提醒注重服務體驗的朋友千萬避坑！

地理位置很不錯的的酒店，緊鄰海邊房間擁有美麗的海景，房內的空間也很寬敞，酒店內還有卡西諾可以娛樂，確實是渡假休閒的好地方

很好的位置！環境優美，最遺憾的是抽煙的人要跑很遠

I've been in Cebu many times and as a tourist, business traveller as well as a travel enthusiast, here's my honest ranking. 5 Stars Hotel Top Ranks: 1) Sheraton Cebu Mactan Resort 2) Radisson Blu Hotel, Cebu 3) Fili Hotel NUSTAR Cebu Amenities: While the infinity pool boasts a scenic view of the sea, it is rather small as compared to the pools with a view at Sheraton Resort Cebu. There is a bigger pool, but it isn't fantastic enough to wow you. In terms of the breakfast buffet spread, it wins in quantity but not quality. Sheraton and Radisson both have lesser quantity in terms of the food items served in the buffet breakfast, but they guarantee quality. Sheraton provides fully customizable drinks (eg. Orange espresso) and Radisson has an excellent bakery with an assortment of tea choices. FILI, as a new premium hotel, pales in comparison as the flavours served are sub-par. Coffee served is also rather typical, iced (super sweet) latte. Service: This part annoyed my team and I. I understand the need for tight security, but perhaps we should have been told beforehand that if we ordered a grabfood order or something, we need to notify the security? No instructions were given on how we are to notify the security. Do we call them from our room in which the number is not provided? Or do we make the delivery rider wait while we try to approach the security, which wastes a whole ten minutes? On top of that, customer service wasn't bad. They just weren't trained enough for foreign tourists. They could barely understand what I was trying to say when I mentioned "there's a spill on the floor and perhaps it's best to get someone to clean it so we don't spread the mess". This wasn't understood until I had to personally get them to see the issue for them to understand. As compared to Sheraton/Radisson, the service rendered by the concierge was also subpar. Radisson prides itself in its excellence in customer service, whereby the steward would personally help with guiding you and even to the extent of getting the lift for you. At Sheraton, the doorman would always be there to greet you. What we experienced in FILI was very different. They're there to provide exceptional services... occasionally. Somedays, it felt like we were transparent. No greetings or getting the door for you. I mean, this is not to say it is bad but rather, just a comparison to the other big names. The service rendered is worlds apart. Location: We chose this place for proximity to the SM Seaside Mall. But don't be fooled the way we were. It is not walkable and somedays you'd find it hard to get a grabride because it is too far out. Most drivers would have to make a full circle before turning in. It is.. an inconvenient spot. Sheraton may be on Mactan Island but it provides a quiet retreat with food places just 10 minutes away without difficulty in getting a grabride. Radisson Blu literally has a walkway connected to a mall so yeah. Our team agreed that the security guards/porters weren't friendly, and they wouldn't even offer help. Somehow ... they'd greet you when you're all dressed up and decked up with branded items. I could be wearing flip flops at Sheraton/Radisson and they'd still make me feel like a guest. The same cannot be said for FILI Hotel.

check in 速度很慢,六間房間,花了我一個半小時,才辦理完. 房間內打掃稍嫌不乾淨,都還有灰塵.早餐東西很多.

非常好，早餐非常豐富，選擇很多，視野很好，旁邊連著商場，很熱鬧，安檢非常嚴格，不可以帶水果刀，需要打車前往。