宿霧枕頭酒店 (Pillows Hotel Cebu)

Roaches, Roaches & more roaches. I wouldn’t recommend them at all, it’s sad because the staff is great but the management is terrible. My first night there I dropped my bags in the room & left for the day. When I returned in the evening I found a few small live roaches on the side table near the bed. I was shocked & displeased but I didn’t make a big deal about it. But as the night progressed what I thought was a few baby roaches turned into a full blown roach infestation. They were in the sink, on the walls, on the curtains, on the floor, in the closet, & even in the bed. I was mortified to see just how many kept coming. I felt like I was in a roach motel. I took pictures to show the front desk. They couldn’t have known about this roach problem, if so why would they put me in that room? When I told the lady at the front desk she was apologetic & said there have been complaints by other guests of roaches…WHAT? So why would you put a guest in that room? To make things worse she said there were no more rooms that I could move into but she would try to move me in the morning. She said she would spray roach killer in the room. She sprayed around the bed, in the bathroom, along the walls & floors. So now I have roaches and toxic fumes in the room I am paying to sleep in. She left & more roaches appeared so I asked to keep a can of roach spray as it was my only weapon against this roach army that lived in the room. My night was spent killing roaches & making sure they didn’t get into my bags so I wouldn’t take an infestation home. I was slept deprived & paranoid the whole night. When I did get the courage the get into the bed around 2am I found that the sheets were dirty in multiple places. Roaches & dirty sheets! I put on a long sleeve shirt & pants to not touch the dirty spots on the bed with my bare skin. I left all the lights on so I could see any roaches. eventually I couldn’t stay awake any longer & I fell asleep only to be woken up to 2 roaches on bed. I screamed & tossed the covers over them, i later found & killed them. That was the worse night I have ever spent in a hotel. The next morning I asked to speak to the manager who “wasn’t available”. The front desk staff offered to change my room. My 訂房網站 was prepaid through a 3rd party vendor so if I left I would lose all my money. That’s the only reason why I did not walk out of that hotel. Thankfully the new room was roach free or at least I pray it was. At the end of my stay I asked for the manager again & was told the same “not available”. I asked for a refund of my first night. I thought that was the least they could do after the traumatic night I had in their infested room but I was told that the manager said no over the phone. The manager never even took the time to speak to me. The front desk lady said she was only able to refund me the $1.50 iron rental fee & that was their compensation for what happened to me. It’s a shame that the management of this hotel is so strict on the refund policy but not strict on cleanliness & sanitation standards for their guests’ rooms. I would not recommend this hotel to my worse enemy.

The hotel is convenient if you have business in Cebu doctor or chong hua hospital and very close to precision diagnostic, hotel is ok nice firm bed and soft pillow, small bathroom but had a hot water, with free limited breakfast water in dispenser in the hallway.

Masarap ang breakfast..mlapit sa lahat, good ang location and easy lg hanapin. Di ko lg nagustuhan is di sila nagprovide ng slippers sa room, and no toiletries provided.. pro bawi naman sila sa water, my unli drinking water outside sa room.

They improve much better than last time, had a water dispenser outside the room, had elevator, free breakfast in the plate limited portion but it’s ok, they don’t provide kettle in the room as they said they have water dispenser outside that can get hot water although not as much hot as newly boiled water, I tried to rent one but very expensive php 150/day seems to me it’s very expensive to charge that much. Other than that staff is very helpful and polite, room is clean limited space especially the bathroom but it’s ok.

Cozyyy

I had a fantastic stay at Pillows Hotel Cebu From the welcoming check-in to the luxurious room, everything was top-notch. I booked 2 rooms for my parents and For me and my partner. Both my parents and my room was spacious, clean, and had amazing city views. The bed was incredibly comfortable, and the bathroom was well-equipped with luxury amenities. The on-site restaurant served a delicious breakfast, and the rooftop on 7th floor it’s great to chill or have some coffee or you do your smoking with stunning views. The location was perfect, with shops and attractions within walking distance. The staff was friendly and attentive, making sure all my needs were met. The only downside was the slippery parking area I almost fell while walking to my car, which could definitely be improved for safety. But it was worth it for the quality of the experience.

The hotel is located near Pungko-pungko sa Fuente and Robinson's Fuente. The hotel serves breakfast, usually included in the booking.

이틀 연박했습니다 방 내부는 조금 작았지만 깔끔했고, 창문을 열 수 없는? 창문을 열게 되면 1층 주차장이 보이는 뷰라서 냄새가 좋지 않아 창문은 아예 열지 않고 생활했습니다 그것만 빼면 다들 서비스도 좋았고, 시설도 깔끔 무난하니 괜찮았습니다

✅ Eco Friendly Hotel ✅ Room is neat and clean ✅ City Center ✅ Professional Staff ✅ Good for families

We recently stayed at this hotel in Cebu and had a wonderful experience. The place is impeccably clean, and its location in the city makes it very convenient with easy access to key spots. The staff are incredibly accommodating, always ready to assist with a smile. Best of all, the rates are very affordable compared to other hotels in the area. Highly recommended for anyone looking for comfort, convenience, and value for money!"