Very disappointing. I booked a room with CITY VIEW. But nothing to see. Windows are shut and glazed. Its like a BUNKER. I had tokd the hotel and TRIP tgat i am claustrophobic and i cannot stay in a space without a view of outside. Worse is that the hotel cannot give me any room with kitchenette which i also need. Hotel just outrightly refuse/reject to refund the other 2 nights just because its non-refundable. I cannot refund the other 2 nights (i booked 3). Basically, i have no choice but use the room. I had anxiety attack with this situation.I called 訂房網站.com 5x. My issue is partially reaolved at about 11:30pm. 訂房網站 is also frustrating on handling this issue. I am the customer here who paid but the value i paid for was not provided. I dont have a choice but to stay over 1 night. My wife and child left this hotel the very next day and moved to another hotel nearby. This is below the BEST WESTERN standard. I hope someone checks this property. Location-hard to get a taxi/Grab. Not walkable to ho to the nearest. I used supermarket. Shower is clogged, bidet is flooding the flor. Minibar-only fridge.
訪客用戶
與好友旅遊
2張單人床,無煙,高級房,迷你吧,保險箱
入住於2023年11月
4.5
很好
評價於:2023年11月23日
Never been to Philippines. This is my first 訂房網站 there.
New hotel, clean and reasonable price. And next to coffee shop.
Staffs are friendly and helpful.
They also help tourists to make a reservations for day tour. Nice stay and happy journey
ResonanceMiki
獨自出遊
1張特大床,禁菸,尊貴房間,迷你吧,保險箱
入住於2024年10月
1.0
評價於:2024年10月15日
They give you twin beds put together instead of king size. Breakfast not ready on time. Another incompetent hotel .
訪客用戶
獨自出遊
1張特大床,禁菸,尊貴房間,迷你吧,保險箱
入住於2023年12月
4.5
很好
評價於:2023年12月10日
All in all the experience was good. The staff are very friendly, respectful, and welcoming. The room is clean. I just have a bit of a problem with the internet as it may seem to have an issue especially when you're trying to connect. Also, Room 305's double lock wasn't working although they have the auto-lock placed but just for security purposes they might wanna check and fix it. Also, the main door needs to be closed hard in order for the auto-lock to function. Some customers might not notice that at first glance but anyway there was a beeping sound if the door was not closed properly.
匿名用戶
家庭出遊
套房-2張大號床,無煙,家庭房,迷你吧,保險箱
入住於2023年12月
4.7
很棒
評價於:2024年01月09日
Very friendly staff and excellent service from guard, housekeeping and front office. From our arrival until we left the hotel, we were happy and satisfied. Thank you for all the assistance. Dec 28 to 31, 2023.
Very disappointing. I booked a room with CITY VIEW. But nothing to see. Windows are shut and glazed. Its like a BUNKER. I had tokd the hotel and TRIP tgat i am claustrophobic and i cannot stay in a space without a view of outside. Worse is that the hotel cannot give me any room with kitchenette which i also need. Hotel just outrightly refuse/reject to refund the other 2 nights just because its non-refundable. I cannot refund the other 2 nights (i booked 3). Basically, i have no choice but use the room. I had anxiety attack with this situation.I called 訂房網站.com 5x. My issue is partially reaolved at about 11:30pm. 訂房網站 is also frustrating on handling this issue. I am the customer here who paid but the value i paid for was not provided. I dont have a choice but to stay over 1 night. My wife and child left this hotel the very next day and moved to another hotel nearby. This is below the BEST WESTERN standard. I hope someone checks this property. Location-hard to get a taxi/Grab. Not walkable to ho to the nearest. I used supermarket. Shower is clogged, bidet is flooding the flor. Minibar-only fridge.
訪客用戶
與好友旅遊 2張單人床,無煙,高級房,迷你吧,保險箱
入住於2023年11月
4.5
很好
評價於:2023年11月23日
Never been to Philippines. This is my first 訂房網站 there.
New hotel, clean and reasonable price. And next to coffee shop.
Staffs are friendly and helpful.
They also help tourists to make a reservations for day tour. Nice stay and happy journey
ResonanceMiki
獨自出遊 1張特大床,禁菸,尊貴房間,迷你吧,保險箱
入住於2024年10月
1.0
評價於:2024年10月15日
They give you twin beds put together instead of king size. Breakfast not ready on time. Another incompetent hotel .
訪客用戶
獨自出遊 1張特大床,禁菸,尊貴房間,迷你吧,保險箱
入住於2023年12月
4.5
很好
評價於:2023年12月10日
All in all the experience was good. The staff are very friendly, respectful, and welcoming. The room is clean. I just have a bit of a problem with the internet as it may seem to have an issue especially when you're trying to connect. Also, Room 305's double lock wasn't working although they have the auto-lock placed but just for security purposes they might wanna check and fix it. Also, the main door needs to be closed hard in order for the auto-lock to function. Some customers might not notice that at first glance but anyway there was a beeping sound if the door was not closed properly.
匿名用戶
家庭出遊 套房-2張大號床,無煙,家庭房,迷你吧,保險箱
入住於2023年12月
4.7
很棒
評價於:2024年01月09日
Very friendly staff and excellent service from guard, housekeeping and front office. From our arrival until we left the hotel, we were happy and satisfied. Thank you for all the assistance. Dec 28 to 31, 2023.
宿霧市的 Surestay Plus 世貿酒店
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