泰姬開普敦酒店 (Taj Cape Town)

Disappointing — Not the Taj Experience I Expected I stayed one night at Taj Cape Town and, having stayed, worked, and studied at other Taj properties worldwide, I left feeling that this hotel does not deliver the signature “Taj” experience. Location: Excellent — centrally located and convenient for business and sightseeing. Rooms: Very good. The guest room was well-appointed, comfortable, and met the standard I expect from a five-star property. No complaints on accommodations. Food & Beverage: Below expectations for a Taj. The breakfast buffet was serviceable but average — acceptable for a quick meal, but nothing memorable in terms of variety, presentation, or quality. The on-site Asian restaurant is extremely small (about five tables) and suffers from poor ventilation: the exhaust does not appear to function adequately, so the space quickly fills with an oily cooking smell that lingers and detracts from the dining experience. The food itself was below the quality I would expect from a Taj-branded restaurant. Service & Brand Feel: This is where the hotel most noticeably misses the mark. While staff were professional, the overall atmosphere lacked the warm, polished service and attention to detail that distinguishes other Taj properties I have experienced. It felt more like a standard city hotel operating under the Taj name rather than a hotel delivering the full Taj brand promise. Value: Concerning. The hotel charges approximately INR 2,000 per day for parking — a steep add-on that should be clearly communicated up front and factored into the overall value proposition. Summary: The location and rooms are strong points, but the average breakfast, a small and poorly ventilated Asian restaurant, and an overall absence of the characteristic Taj hospitality leave this property short of expectations. If you are seeking the classic Taj experience, this particular hotel may not meet that standard.

An Exceptional Stay at the Taj Cape Town We recently stayed at the Taj Hotel in Cape Town and had an absolutely wonderful experience. Although our booking agency made an error with our initial room, the hotel staff handled the situation with incredible professionalism. The manager went above and beyond to make things right. From the second day onwards, we were upgraded to a beautiful luxury suite, our parking fees were waived, and we even received complimentary wine as a thoughtful gesture. The rooms were spotless, comfortable, and very well maintained. The service throughout our stay was truly outstanding. Every staff member we interacted with was warm, attentive, and genuinely eager to help. Breakfast was another highlight, with an impressive selection and excellent quality. We also dined at the Mezzanine restaurant one evening and thoroughly enjoyed the food and atmosphere. The hotel’s location couldn’t be better, right in the heart of the city, making it easy to join walking tours and explore Cape Town’s vibrant surroundings. All in all, our experience was beyond expectations. We left feeling well taken care of and would highly recommend the Taj Cape Town to anyone visiting the city.

酒店非常好，服務特別棒，前台會送客人到房間。房間有浴缸，酒店的SPA 需要提前預約。酒店的停車場是單獨收費的但是付了停車費他們提供代客泊車服務。入住時的小禮品也很不錯

給前台的中國女士Rita100++分好評，在異鄉看到自己人真的親切。酒店位置很好，下次肯定再回來入住。

The hotel is in best location to see table mountain and visit Cape Town. Our room on the 14. Floor is so big and luxury. The personal in Taj hotel are all so friendly and helpful, they try their best to satisfy the guests. The food and wine are fantastic!

房間挺大的 但是看得出來設施都比較老舊了。 剛入職第一天樓上一直在敲敲敲應該是在維修，影響休息和房間裡工作，體驗不是很好

1.存了包回來正式入住時，讓我簽個單子 説我在餐廳叫了三明治，實際沒有；入住後沒多久，敲門來送餐，説我電話叫了三明治，實際仍然沒有.. 給到的回覆是可能酒店電話線路亂了，直到我退房 也沒給出準確原因。 2.熱水壺裡有積水。

room service頂級，房間清潔水平堪稱完美，連洗臉池和浴缸下水蓋反面都會每天擦乾淨。

第二次入住，低樓層的窗外確實沒什麼風景，是窄窄的街道，但是勝在房間寬敞，早餐豐富，位置方便。還是很滿意。早餐一定要嘗一嘗。

首先服務特別好，早餐也很好，非常感謝給我們升級了房間，其次設施也很齊全，非常喜歡這家酒店