I stayed at this hotel expecting four-star quality, but unfortunately, it was far from that. The toilet flush was broken, and the bathroom tap was stuck, which is simply unacceptable in a hotel of this category. These kinds of issues speak volumes about how poorly managed the place is.
To make matters worse, we were woken up every single morning by housekeeping, even after we had specifically asked for the room to be cleaned after 10 a.m. Despite our request, the cleaning staff knocked on the door early every day, disturbing our rest.
I do not recommend this hotel. It clearly suffers from terrible management. 3 out of 10.
訪客用戶
獨自出遊
豪華套房
入住於2025年03月
1.0
評價於:2025年03月25日
I had booked this hotel for my husband and his friend , unfortunately they had an urgency at work and they couldn’t make it on the said date, they asked me to modify their booking to a later date but I was denied by the hotel managers/ operators. My request went in 2 days prior to the reservations date but I only got a response two days on that the hotel couldn’t cancel. I have learnt my lessons never to pay online until I get there Incase of any emergencies
訪客用戶
獨自出遊
高級房
入住於2025年02月
4.5
很好
評價於:2025年03月10日
I received excellent service from the staff in the hotel . The most outstanding service was from Mustapha, he helped me on two occasions with the safe, which was giving error codes. Over and above this after I had left the hotel, I had a package arriving late that I could not receive. Mustapha shared his personal Whatsapp number with me to organize the package to be returned to the seller. I have not received such excellent service in some years of staying in hotels outside of South Africa. Thank you!
Kevin Mejo
獨自出遊
高級房
入住於2025年01月
3.7
評價於:2025年01月22日
Pros : Great for a short stay. Attentive staff all across from security to the front desk to the breakfast. Central location. Very clean and put together room. Live jazz bands at night (awesome!)
Cons : Extra for parking (which adds up quickly on a longer stay). Spotty wifi internet. Reception of mobile data is altered (using my own internet as Hotspot was also an issue). Electrical plugs are oddly placed in the room (none near the bed or near the dedicated workspace). Gym is basic.
訪客用戶
商務出差
入住於2024年08月
4.5
很好
評價於:2024年11月12日
The hotel is in a very good location. Table Mountain is right in front of you when you look out the window. The restaurant on the first floor has delicious food and live jazz music. It is very convenient to use Uber to go to various attractions.
訪客用戶
夫妻/情侶出遊
高級房
入住於2024年12月
1.7
評價於:2024年12月28日
I had my worst vacation experience in this hotel.first they charged me for drinks that I didn't use in their minibar. After raising the concern, they withdrew the bill but went ahead and billed me 3000 rand for water that had poured on their carpet in the room which was as a result of the overflow on bath tub not working.The area which was affected by water was so small to warrant such a ridiculous amount of money.Tried to reason with staff in vain.This hotel tries to extort money through all means which shouldn't be the case.I would not recommend this hotel to anyone.There are better hotels around the same area
匿名用戶
家庭出遊
高級房
入住於2024年12月
2.7
評價於:2024年12月25日
Very noisy Hotel and room cleaning can be Improved.
We asked 3 times to get the room cleaned in the 7th floor.
Very disappointed that they charged us and other Guest minibar Drinks and Snacks which we did not had.
I can understand of its just 1 water or 1 Snack but it was more and we paid 200 Rand more.
No reaction from the Management.
海歌在上海
獨自出遊
高級房
入住於2025年02月
1.5
評價於:2025年04月22日
Hotel location was good, pricing was terribly too much for what the hotel has to offer, the pool is not even close to what it looks on the photos. The rooms smelled like smoke and even after asking the staff to assist, they weren't able to provide any assistance
I stayed at this hotel expecting four-star quality, but unfortunately, it was far from that. The toilet flush was broken, and the bathroom tap was stuck, which is simply unacceptable in a hotel of this category. These kinds of issues speak volumes about how poorly managed the place is.
To make matters worse, we were woken up every single morning by housekeeping, even after we had specifically asked for the room to be cleaned after 10 a.m. Despite our request, the cleaning staff knocked on the door early every day, disturbing our rest.
I do not recommend this hotel. It clearly suffers from terrible management. 3 out of 10.
訪客用戶
獨自出遊 豪華套房
入住於2025年03月
1.0
評價於:2025年03月25日
I had booked this hotel for my husband and his friend , unfortunately they had an urgency at work and they couldn’t make it on the said date, they asked me to modify their booking to a later date but I was denied by the hotel managers/ operators. My request went in 2 days prior to the reservations date but I only got a response two days on that the hotel couldn’t cancel. I have learnt my lessons never to pay online until I get there Incase of any emergencies
訪客用戶
獨自出遊 高級房
入住於2025年02月
4.5
很好
評價於:2025年03月10日
I received excellent service from the staff in the hotel . The most outstanding service was from Mustapha, he helped me on two occasions with the safe, which was giving error codes. Over and above this after I had left the hotel, I had a package arriving late that I could not receive. Mustapha shared his personal Whatsapp number with me to organize the package to be returned to the seller. I have not received such excellent service in some years of staying in hotels outside of South Africa. Thank you!
Kevin Mejo
獨自出遊 高級房
入住於2025年01月
3.7
評價於:2025年01月22日
Pros : Great for a short stay. Attentive staff all across from security to the front desk to the breakfast. Central location. Very clean and put together room. Live jazz bands at night (awesome!)
Cons : Extra for parking (which adds up quickly on a longer stay). Spotty wifi internet. Reception of mobile data is altered (using my own internet as Hotspot was also an issue). Electrical plugs are oddly placed in the room (none near the bed or near the dedicated workspace). Gym is basic.
訪客用戶
商務出差
入住於2024年08月
4.5
很好
評價於:2024年11月12日
The hotel is in a very good location. Table Mountain is right in front of you when you look out the window. The restaurant on the first floor has delicious food and live jazz music. It is very convenient to use Uber to go to various attractions.
訪客用戶
夫妻/情侶出遊 高級房
入住於2024年12月
1.7
評價於:2024年12月28日
I had my worst vacation experience in this hotel.first they charged me for drinks that I didn't use in their minibar. After raising the concern, they withdrew the bill but went ahead and billed me 3000 rand for water that had poured on their carpet in the room which was as a result of the overflow on bath tub not working.The area which was affected by water was so small to warrant such a ridiculous amount of money.Tried to reason with staff in vain.This hotel tries to extort money through all means which shouldn't be the case.I would not recommend this hotel to anyone.There are better hotels around the same area
匿名用戶
家庭出遊 高級房
入住於2024年12月
2.7
評價於:2024年12月25日
Very noisy Hotel and room cleaning can be Improved.
We asked 3 times to get the room cleaned in the 7th floor.
Very disappointed that they charged us and other Guest minibar Drinks and Snacks which we did not had.
I can understand of its just 1 water or 1 Snack but it was more and we paid 200 Rand more.
No reaction from the Management.
海歌在上海
獨自出遊 高級房
入住於2025年02月
1.5
評價於:2025年04月22日
Hotel location was good, pricing was terribly too much for what the hotel has to offer, the pool is not even close to what it looks on the photos. The rooms smelled like smoke and even after asking the staff to assist, they weren't able to provide any assistance
訪客用戶
家庭出遊
高級房
入住於2025年06月
訪客用戶
獨自出遊
豪華套房
入住於2025年03月
訪客用戶
獨自出遊
高級房
入住於2025年02月
Kevin Mejo
獨自出遊
高級房
入住於2025年01月
訪客用戶
商務出差
入住於2024年08月
訪客用戶
夫妻/情侶出遊
高級房
入住於2024年12月
匿名用戶
家庭出遊
高級房
入住於2024年12月
海歌在上海
獨自出遊
高級房
入住於2025年02月
匿名用戶
商務出差
高級房
入住於2024年09月
訪客用戶
獨自出遊
高級房
入住於2024年09月
訪客用戶
家庭出遊 高級房
入住於2025年06月
訪客用戶
獨自出遊 豪華套房
入住於2025年03月
訪客用戶
獨自出遊 高級房
入住於2025年02月
Kevin Mejo
獨自出遊 高級房
入住於2025年01月
訪客用戶
商務出差
入住於2024年08月
訪客用戶
夫妻/情侶出遊 高級房
入住於2024年12月
匿名用戶
家庭出遊 高級房
入住於2024年12月
海歌在上海
獨自出遊 高級房
入住於2025年02月
匿名用戶
商務出差 高級房
入住於2024年09月
訪客用戶
獨自出遊 高級房
入住於2024年09月