奧尼克斯公寓酒店-NEWMARK旗下 (The Onyx Apartment Hotel by Newmark)

總體不錯，服務態度也很好；離會展中心很近，約200米。會展中心周邊有警察，但是酒店周邊確實不是很安全，經常有乞討人員，天黑之前最好回酒店。交通很方便。

酒店硬件設施很好也很新，一室一廳，早餐半自助，水平很高，味道也不錯。酒店就在市中心，走路距離到會展中心和碼頭，樓下有漢堡王，總體來説很滿意的一次入住。

性價比還不錯

What a great place

Good location. Except the traffic is heavy during peak hour if you try to go in and out the area

Really enjoyed our stay. The room was a good size, clean, tidy and serviced daily. Staff were friendly and attended to all our needs. Lovely bar area and YU restaurant was sublime, well worth visiting.

Staff were very friendly. The room was comfy, but not the cleanest & things were painted over to seem new. However, it was clear the hotel is in need of some TLC. Overall, it was okay for a short stay. I don't think I could've stayed there longer than a day or two.

Близко до набережной, круглосуточный спорт зал и необычный бассейн...

Decent location about a 15 minutes walk to the V&A. Nice sized apartment and good onsite facilities including gym, restaurant, coffee shop, pool. Helpful front desk. Comfortable beds. No in-room adaptors.

Terrible Privacy and Security Concerns at the Onyx Hotel, Cape Town I recently had the unfortunate experience of staying at the Onyx Hotel in Cape Town from May 13 to May 21, 2023. My stay was marred by several distressing incidents that severely compromised our privacy and safety. I feel compelled to share my disappointment and warn others about the glaring issues I encountered. To begin with, we were shocked when an unknown individual entered our locked room without any prior indication or even bothering to knock. Although the person quickly retreated upon seeing my wife inside, the incident left us feeling violated and unsafe. When we reported the incident to the hotel management, their response was lackluster, merely assuring us that they had addressed the matter by reviewing the room access cards of their employees. Such a nonchalant approach to a serious breach of privacy is simply unacceptable. Regrettably, the second incident was even more distressing. Despite taking precautions such as keeping our valuables in separate wallets within different compartments of my backpack, we discovered that someone had meticulously searched through all our luggage. Shockingly, they had selectively removed a single banknote from each bundle of money we had stored, which included various currencies. It is worth noting that in our extensive travels to 65 countries prior to this, we had never encountered such a disheartening incident. The Hotel General Manager's response to our complaint only added to our frustration. In a letter, they focused solely on the investigation into the lost money, completely missing the point that our privacy had been grossly violated. This lack of understanding and empathy from the management further reinforces my belief that the Onyx Hotel does not prioritize the well-being and satisfaction of its guests. Based on these unsettling experiences, I cannot, in good conscience, recommend the Onyx Hotel to anyone. The disregard for guest privacy, the ineffective response to security breaches, and the apparent indifference shown by the management team make this establishment an untrustworthy and unworthy choice for accommodation. I strongly advise prospective visitors to explore alternative options that prioritize guest safety, privacy, and satisfaction. 在開普敦奧尼克斯酒店式公寓-紐馬克，嚴重侵犯隱私和安全的糟糕體驗 我們於2023年5月13日至5月21日入住開奧尼克斯酒店式公寓-紐馬克。在我們的住宿期間，我們經歷了一些嚴重事件，侵犯了我們的隱私和安全。首先，有人在未敲門或給出其他提示的情況下進入我們上鎖的房間，當時我一個人在房間，看到我後，該人立即離開。在我們投訴後，酒店的管理層告知我們，通過檢查員工的房間門禁卡，該問題已得到解決。第二個事件更糟糕，我先生將一定數量的不同的貨幣現金，放在兩個不同的錢包中，這些錢包分別放在我先生背包的不同隔層中。由於背包是合上的，並放在我先生上鎖的行李箱裡，有人搜查了我們所有的行李，選擇性地從每沓中偷走了人民幣共200元，南非蘭特100元。在我們之前去過的65個國家中，我們從未經歷過這樣的事件。酒店總經理給我們發來一封信，只關注對金錢損失的調查，沒有理解到我們的隱私受到了侵犯，更沒有提供任何有效的解決方案，讓我們非常不滿！此酒店沒有安全感！！！ 被盜竊的當天，我們馬上反饋訂房網站的管家工作人員，他們很用心的跟蹤著此事件；真的，當時應該北京時間凌晨3點多，管家工作人員致電來安慰我，真的很溫暖！ 注：英語評論來自我先生，德國人