雷諾爾酒店 (Hotel Renoir)

AVOID. Paid for 6 nights. Lied to. Moved 3 times. Left with no room. Chargeback initiated. I booked a Prestige room with TWO single beds for 6 nights. I slept in THREE different rooms and was forced to check out ONE DAY EARLY. This is what happened: 🔴 NIGHT 3 — INCOMPETENCE: Moved to a room with ONE bed. Nobody checked before moving us. I had to go to reception at 10 PM on my holiday to fix a problem created entirely by this hotel. 🔴 THE SUITE WAS A LIE: The suite was not an upgrade. It was the only room with two beds available. Staff had no other choice. They then PROMISED us we could stay until check-out. That promise was made while knowing the suite was already reserved for another guest weeks in advance. They lied to our faces to avoid dealing with the problem that evening. 🔴 NIGHT 5 — ANOTHER BLOW: Returned to our room at 8 PM to find a letter under the door. No call. No knock. No explanation. No apology. Just a note telling us to move again. Evening and final night completely ruined. 🔴 FINAL MORNING — NO ROOM: Arrived at 9:30 AM to collect the key to our new room. Was told it was still occupied by another guest. The hotel sent us a letter to move there KNOWING the room was taken. Left standing at reception with all our luggage. No apology. No solution. I had to ask myself if we could leave our bags. 🔴 OTHER GUESTS AFFECTED TOO: I was informed during my stay that other guests experienced the same room change chaos. This is not a one-off. This is how this hotel operates. 🔴 HOTEL REFUSED REFUND: When I complained formally, the hotel called the suite an “upgrade” — the same suite they knowingly took back from us. 訂房網站 offered 300 PLN in coins as compensation for 4 nights of disruption. I rejected it. I paid for a relaxing holiday in Cannes. I got stress, lies, and three sets of packing and unpacking. I checked out a day early because staying became unbearable. Hotel Renoir refused to take any responsibility and refused any refund after completely failing to deliver the accommodation I paid for. This hotel is not 4 stars. It is not honest. Do not give them your money.