堪培拉凱悅酒店 - 柏悅酒店 (Hyatt Hotel Canberra - A Park Hyatt Hotel)

是一家老酒店，屬於堪培拉地區最好的五星級酒店，也有一些房間是接待海外訪澳的貴賓，但是由於酒店設施比較老舊，淋浴處水大容易把水直接沖出，整個衞生間都是水，另外自助晚餐58刀/人，品種是真的很少，除了生冷食物，啥都沒有，要的話就另外點吧要加錢！ 話説6歲以下的孩子免費，但沒有一點熱食，生蠔，凍蝦，冷盤色拉等，連蛋糕這種甜品需要額外付費22刀一份 另外我要求要安靜的房間，或許運氣不好，隔音效果不好，晚上隔壁房間的孩子，一直吵鬧到半夜十一點，對於我來説開長途4個多小時+去雪山CORIN FOREST 已經比較累了，卻無法休息，和酒店這邊説了，也沒有抱歉或者一句回覆，一點是真的不好～ 酒店早餐不錯，選擇多樣，還是比較合格的，有多樣的甜品，最好喝的就是Hot chocolate了

很古老的酒店了，安排的房間一整個晚上都有某種奇怪的聲音，不是某一個房間,是整個樓，大概是風機運行的聲音（不是室內空調，空調關了仍然響），就想睡著啦感覺起來走…

很古典設計的一家酒店，非常漂亮，乾淨，服務非常好，早餐很驚艷，坐在窗前吃早餐，是一種享受，地理位置很好。

位置完美，離使館區很近，步行即可到。旁邊有個特別美的公園，早上轉一圈太美了，裡面還有一個北京花園，真切能感受到堪培拉的絕美自然條件

您好，我想對本次入住 Hyatt 酒店期間的服務體驗提出正式投訴。 雖然酒店整體設施比較齊全，但本次入住期間出現了多項與五星級酒店標準明顯不符的問題： 第一，前台/員工培訓明顯不足。我向一名看起來是新入職的員工詢問健身房的位置，但該員工自己也不清楚健身房應該怎麼走。對於酒店最基本的設施位置，工作人員都無法準確向住客提供指引，這反映出新人培訓存在明顯不足。 第二，客房清潔存在嚴重問題。清潔人員為我的房間更換了一張新的 bath mat（浴室地墊），但所謂“新換”的地墊實際上非常臟。很難想象一家五星級 Hyatt 酒店會把這種衞生狀況的用品提供給住客。這讓我對酒店客房清潔及布草衞生標準產生了很大疑問。 第三，也是讓我最不滿意的一點，發生在第二天早餐。早餐工作人員在核對名單時衹是簡單看了一眼，沒有認真檢查，就告訴我需要自己重新填寫房間和個人訊息。但實際上，我的房間號本來就在早餐名單上。在我按照要求填寫完訊息之後，我自己就看到了名單上明確列有我的房間號。也就是説，如果工作人員一開始認真核對名單，這個問題根本不會發生。作為住客，我認為這反映出的不是系統問題，而是工作人員服務態度和工作細緻程度的問題。 此外，酒店本身雖然設施齊全，但整體已經比較陳舊。我入住的房間通風尤其差，房間內有很明顯的異味，而且沒有可以打開的窗戶，衹有封閉式玻璃窗，導致空氣無法有效流通，嚴重影響了入住舒適度。 我選擇 Hyatt，是因為對五星級酒店的服務、衞生和住宿品質有相應的期待。但此次入住中，從員工培訓、早餐服務、客房清潔到房間環境都出現了不同程度的問題，與我的預期存在明顯差距。 希望訂房網站能夠將以上問題正式反饋給酒店，並協助我向酒店瞭解其對此次服務問題的處理意見及解決方案。 謝謝。 Dear C訂房網站 Customer Service, I would like to make a formal complaint regarding several issues I experienced during my recent stay at the Hyatt. Although the hotel offers a good range of facilities overall, several aspects of the service and room condition did not meet the standards I would reasonably expect from a five-star hotel. First, there appeared to be an issue with staff training. When I asked a staff member, who appeared to be relatively new, for directions to the gym, the staff member was unable to clearly explain where the gym was located. I believe that providing directions to basic hotel facilities should be part of the fundamental training provided to hotel staff. Second, there was a serious housekeeping issue. Housekeeping replaced the bath mat in my room, but the supposedly fresh bath mat was extremely dirty. It was very disappointing and difficult to understand how an item in such a condition could be provided to a guest at a five-star Hyatt hotel. This also raised concerns about the hotel’s housekeeping and linen hygiene standards. Third, and most frustratingly, there was an issue with the breakfast service on the second morning. The staff member only briefly looked at the breakfast list and, without properly checking it, asked me to fill in my room and personal information again. However, my room number was already clearly listed on the breakfast list. After I completed the information as requested, I personally noticed my room number on the list. This situation could have been completely avoided if the staff member had simply checked the list properly in the first place. In addition, while the hotel has comprehensive facilities, the property itself feels relatively dated. The ventilation in my room was particularly poor, there was a strong unpleasant smell, and there were no windows that could be opened—only sealed glass windows. As a result, there was very limited air circulation, which significantly affected the comfort of my stay. I chose Hyatt because I expected an appropriate standard of service, cleanliness and accommodation from a five-star hotel. Unfortunately, the combination of inadequate staff training, poor housekeeping, careless breakfast service and the room environment made this stay disappointing. I would appreciate it if C訂房網站 could formally communicate these concerns to the hotel and assist me in obtaining a response and an appropriate resolution from the hotel. Thank you.

住了兩晚，感覺相當不錯。房間比想象中寬敞，落地窗正對江景，傍晚看夕陽特別美。保潔做得很細緻，連衞生間角落都沒有水漬。 早餐選擇豐富，現煮的麵條是驚喜。前台效率高，辦入住時提到是紀念日，晚上就發現房間多了份小甜品，貼心加分。 整體而言，性價比超出預期，下次來還會考慮這裡。

房間挺大的，設施也挺好，前台還給免費升級了，工作人員都很友好。老牌酒店的設計還是穩的，比起周邊小鎮的價格和房間，這個性價比超級好了。早餐都是白人餐，味道還行，品種不多。如果住堪培拉，是個不錯的選擇z

真的很不錯，房間很大，早餐豐富。門前草坪還有好多鳥，這裡停車方便，晚間17:30—8:30後免費停車，後門就是湖，可以散步。

我們深夜到達堪培拉，酒店有地下車庫很方便。前台還貼心地給我們安排了相鄰的3間房間，相對獨立安靜的空間。早餐豐富。服務很周到。到市中心幾個景點步行也很方便。

酒店很不錯，典型的澳洲老派的高級酒店。服務很到位，客房打掃的特別乾淨。位置在領事館區域，酒店後面是中國領事館和英國領事館以及中國園，步行到國會等主要景點和湖邊。早餐豐富乾淨衞生，性價比很高。衞生間很乾凈，沐浴用品是lebao。酒店有地下停車場，可以直達自己所居住的樓層。很不錯的入住體驗。