The room was of comfortable size and I particularly appreciated that the room was made up daily. Friendly staff and good service in general. The Grab and Go Bistro offered a good selection of breakfast choices, while the quality of dishes served at the Bisuteki (Japanese restaurant) by the lobby has much room for improvement, given the high prices! I also liked that the hotel is sandwiched between Trader Joe’s and Whole Foods Market, with a Blue Bikes dock just a couple mins walk from the lobby, very convenient.
訪客用戶
夫妻/情侶出遊
兩張大床房
入住於2025年08月
1.5
評價於:2025年08月12日
Morning Mostafa
This is May Chan from Hong Kong
I checked into room 1409 at your hotel last Saturday. After my boyfriend finished showering, he was drenched from head to toe by water leaking from the ceiling. Attached is a video for your reference. It's clear the water was leaking from the toilet seat. As a world-renowned hotel with locations around the world, this shouldn't happen. Don't your staff clean the room before letting guests check in? Why still letting guests check in when the bathroom ceiling is so rotten?
My boyfriend couldn't sleep at all Saturday night. His skin was so sensitive and itchy! He even had to buy medicine on Sunday morning.
Our entire weekend was completely ruined by this incident . The funny thing is, when we complained to the front desk on Sunday morning, the hotel staff actually told us, "We've already changed your rooms and provided free parking as compensation."
I'd like to ask: Isn't it reasonable to change our room?
Why do they consider it compensation?
I strongly urge you to refund our hotel fees as compensation.
Best regards
May
Yelly Aramserewong
家庭出遊
城景特大床房
入住於2025年08月
3.5
評價於:2025年08月05日
Misleading infor . public and roadside parking is not available. Only can park in paid parking usd45 / day. Seems like no other option. That’s not made known when I made a booking. It said public parking is available. Turnout roadside parking is only allowed for residence permit only.
Service is so so. One reception doesn’t seem too friendly
The room was of comfortable size and I particularly appreciated that the room was made up daily. Friendly staff and good service in general. The Grab and Go Bistro offered a good selection of breakfast choices, while the quality of dishes served at the Bisuteki (Japanese restaurant) by the lobby has much room for improvement, given the high prices! I also liked that the hotel is sandwiched between Trader Joe’s and Whole Foods Market, with a Blue Bikes dock just a couple mins walk from the lobby, very convenient.
訪客用戶
夫妻/情侶出遊 兩張大床房
入住於2025年08月
1.5
評價於:2025年08月12日
Morning Mostafa
This is May Chan from Hong Kong
I checked into room 1409 at your hotel last Saturday. After my boyfriend finished showering, he was drenched from head to toe by water leaking from the ceiling. Attached is a video for your reference. It's clear the water was leaking from the toilet seat. As a world-renowned hotel with locations around the world, this shouldn't happen. Don't your staff clean the room before letting guests check in? Why still letting guests check in when the bathroom ceiling is so rotten?
My boyfriend couldn't sleep at all Saturday night. His skin was so sensitive and itchy! He even had to buy medicine on Sunday morning.
Our entire weekend was completely ruined by this incident . The funny thing is, when we complained to the front desk on Sunday morning, the hotel staff actually told us, "We've already changed your rooms and provided free parking as compensation."
I'd like to ask: Isn't it reasonable to change our room?
Why do they consider it compensation?
I strongly urge you to refund our hotel fees as compensation.
Best regards
May
Yelly Aramserewong
家庭出遊 城景特大床房
入住於2025年08月
3.5
評價於:2025年08月05日
Misleading infor . public and roadside parking is not available. Only can park in paid parking usd45 / day. Seems like no other option. That’s not made known when I made a booking. It said public parking is available. Turnout roadside parking is only allowed for residence permit only.
Service is so so. One reception doesn’t seem too friendly
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