劍橋城市客房酒店-佩曼俱樂部 (Cambridge City Rooms by Paymán Club)

This is the most uncomfortable booking experience I have ever experienced, I hope the others can read this and think about it before booking this place. To check in, I need to pay a security deposit, NOT via the Trip application platform, but through their own link. I tried all my bank account from two different counties, even the PayPal, it doesn’t work. So, 8pm on the street, I had to call their customer service for 4 times, trying to figure out a way to check in, but the customer service cannot help with anything. There is no reception of this place, everything needs to be fixed online, it is 100% not possible to check in without paying through their own payment method. The conversation with the customer service is extremely unpleasant, very unprofessional and unpleasant attitude to call with. The answer is always NO, and in the end she can only shifting the responsibility to her manager. But is there a manager she can directly check about the situation? NO, she needs to email the manager about what is going on. I highly doubt if there is a manager to deal with situations like this. The last phone call, the customer service suggested me to do the bank transfer by a UK bank account from my friend. But I got to know from my friend that the same thing happened to his friend before, even after paying the security deposit by bank transfer, the customer service insisted that they didn’t receive the deposit. So I wouldn’t risk sending money of my friend based on this untrustworthy experience, I even suspected that if this is a scam from them. So in the end, I cannot enter the room, and I lost the money I paid already for two nights. 中國來的朋友，從我個人和朋友的經驗來看，這家住宿的押金政策、支付方式、客服處理方式非常像是詐騙。不要上當！ 這家住所需要提供住宿押金，如押金支付不成功絕無可能check in。押金支付的方式並不從訂房網站平台支付，而是從他們的私人渠道進行支付。中國的卡很難支付成功，他們會要求你用英國的卡給他們的帳戶進行轉帳。相似的情況在朋友處也曾發生，朋友給他們轉帳後客服堅稱沒有收到轉帳，無法check in入住。 這家住宿的客服態度極其不專業，不斷踢皮球給經理，而聯繫經理則需要發送郵件，無法直接聯繫。