Mixed Experience – Some Great Aspects but Room for Improvement
We recently stayed at the Novotel Cambridge North and had a mixed experience. The hotel has a lot going for it—modern facilities, a good location just north of the city centre, and excellent breakfast options that really stood out. The pool area is great for kids, and the sauna and jacuzzi were enjoyable touches that added value to our stay.
However, there were a few letdowns. While staff were generally friendly, some follow-through was lacking—for example, we requested dressing gowns and slippers, and refills of the shower gel and shampoo which were promised but never delivered.
The hotel uses a strange single-use key card system for the leisure facilities, which caused repeated issues. Cards were frequently deactivated, leaving guests locked out of the pool and gym areas. We often had to rely on others to let us in, or vice versa, which became frustrating.
Also worth noting: there is no on-site parking available, which should be clearly stated in advance for future guests.
Overall, the hotel offers decent value for money, especially for families, and the convenient public transport links (bus and train) make it easy to get into the city. With some improvements in service and clearer communication, this could be an excellent place to stay
Again, this is my third time to stay here. Their services is extremely good.
Ckan1104
家庭出遊
高級大床房(帶雙人梳化床)
入住於2025年08月
5.0
超讚
評價於:2025年08月29日
Nice Staff and helpful.
We tried to sleep on the queen size bed and sofa bed which are comfortable!
Hotel opposite has Co-op Supermarket, very convenience!
Here has swimming pool and gym house, it's clean!
Beside the hotel has a carpark, £14.3 for 1 day.
Mixed Experience – Some Great Aspects but Room for Improvement
We recently stayed at the Novotel Cambridge North and had a mixed experience. The hotel has a lot going for it—modern facilities, a good location just north of the city centre, and excellent breakfast options that really stood out. The pool area is great for kids, and the sauna and jacuzzi were enjoyable touches that added value to our stay.
However, there were a few letdowns. While staff were generally friendly, some follow-through was lacking—for example, we requested dressing gowns and slippers, and refills of the shower gel and shampoo which were promised but never delivered.
The hotel uses a strange single-use key card system for the leisure facilities, which caused repeated issues. Cards were frequently deactivated, leaving guests locked out of the pool and gym areas. We often had to rely on others to let us in, or vice versa, which became frustrating.
Also worth noting: there is no on-site parking available, which should be clearly stated in advance for future guests.
Overall, the hotel offers decent value for money, especially for families, and the convenient public transport links (bus and train) make it easy to get into the city. With some improvements in service and clearer communication, this could be an excellent place to stay
Again, this is my third time to stay here. Their services is extremely good.
Ckan1104
家庭出遊 高級大床房(帶雙人梳化床)
入住於2025年08月
5.0
超讚
評價於:2025年08月29日
Nice Staff and helpful.
We tried to sleep on the queen size bed and sofa bed which are comfortable!
Hotel opposite has Co-op Supermarket, very convenience!
Here has swimming pool and gym house, it's clean!
Beside the hotel has a carpark, £14.3 for 1 day.
M233203****
商務出差
高級雙人房(2 張單人床), 2 張單人床
入住於2025年09月
訪客用戶
家庭出遊
家庭大號床間帶梳化床
入住於2025年08月
Theqah225
商務出差
高級大床房(帶雙人梳化床)
入住於2025年07月
RamsesD
獨自出遊
高級大床房(帶雙人梳化床)
入住於2025年08月
M331416****
好友出遊
高級大床房(帶雙人梳化床)
入住於2025年06月
Rrjiangna
夫妻/情侶出遊
高級大床房(帶雙人梳化床)
入住於2025年04月
1861656****
家庭出遊
高級大床房(帶雙人梳化床)
入住於2025年10月
CelloC
幫他人預訂
高級雙人房(2 張單人床), 2 張單人床
入住於2025年06月
Ckan1104
家庭出遊
高級大床房(帶雙人梳化床)
入住於2025年08月
littletramp
家庭出遊
高級大床房(帶雙人梳化床)
入住於2025年01月
M233203****
商務出差 高級雙人房(2 張單人床), 2 張單人床
入住於2025年09月
訪客用戶
家庭出遊 家庭大號床間帶梳化床
入住於2025年08月
Theqah225
商務出差 高級大床房(帶雙人梳化床)
入住於2025年07月
RamsesD
獨自出遊 高級大床房(帶雙人梳化床)
入住於2025年08月
M331416****
好友出遊 高級大床房(帶雙人梳化床)
入住於2025年06月
Rrjiangna
夫妻/情侶出遊 高級大床房(帶雙人梳化床)
入住於2025年04月
1861656****
家庭出遊 高級大床房(帶雙人梳化床)
入住於2025年10月
CelloC
幫他人預訂 高級雙人房(2 張單人床), 2 張單人床
入住於2025年06月
Ckan1104
家庭出遊 高級大床房(帶雙人梳化床)
入住於2025年08月
littletramp
家庭出遊 高級大床房(帶雙人梳化床)
入住於2025年01月