We booked this hotel because of the brand, however it was not as good as the one in Brisbane city.
The first day when we arrived, happy with the reception service. However, we didn't notice the dust until the second morning under the sun light. Therefore, we requested a cleanup. After we returned from the beach, the cleaning was 'done', but I noticed the desk was not wiped down nor the carpet was vacuumed.
I then went outside to ask for cleaning again, and said this room must be dusted off, due to my son's hay fever, and he didn't sneezed a lot last night. They organised another cleaning, but it's like a real 'whatever'. The photos attached were after the second cleaning. I couldn't believe it but didn't want to ruin the holiday, so I decided to take some photos and cleaned for them, as well as for our own good.
The experience this time ruined the reputation of Mercure. We will never return here.
Good reception. Quick check in and check out. Room is clean and tidy.
Last Tourist
家庭出遊
高級特大床房
入住於2024年05月
4.2
很好
評價於:2024年06月02日
Beautiful setting. Kanawa Bay is idyllic. It's modern and well planned. The hotel is surrounded by water & beautiful walls. The hotel has free parking and a cozy cafe which doubles up as the breakfast area and general dining area- it has limited seating capacity. The staff are very friendly and helpful. The rooms are comfortable & quiet. There's even a filter water cooler on every floor that dispensers clean cool water. The rooms only lack night lights. Breakfasts are cooked well & very tasty. There are plenty of local eateries in the surroundings around the hotel that are well worth checking out. Coles and Aldi are located within walking distance at the Stockland Birtinya shopping center.
訪客用戶
家庭出遊
標準特大床房
入住於2025年03月
5.0
超讚
評價於:2025年03月27日
Very helpful and friendly staff , great service received room clean and loved the small touches like wine and munchies definitely would recommend to stay here
We booked this hotel because of the brand, however it was not as good as the one in Brisbane city.
The first day when we arrived, happy with the reception service. However, we didn't notice the dust until the second morning under the sun light. Therefore, we requested a cleanup. After we returned from the beach, the cleaning was 'done', but I noticed the desk was not wiped down nor the carpet was vacuumed.
I then went outside to ask for cleaning again, and said this room must be dusted off, due to my son's hay fever, and he didn't sneezed a lot last night. They organised another cleaning, but it's like a real 'whatever'. The photos attached were after the second cleaning. I couldn't believe it but didn't want to ruin the holiday, so I decided to take some photos and cleaned for them, as well as for our own good.
The experience this time ruined the reputation of Mercure. We will never return here.
Good reception. Quick check in and check out. Room is clean and tidy.
Last Tourist
家庭出遊 高級特大床房
入住於2024年05月
4.2
很好
評價於:2024年06月02日
Beautiful setting. Kanawa Bay is idyllic. It's modern and well planned. The hotel is surrounded by water & beautiful walls. The hotel has free parking and a cozy cafe which doubles up as the breakfast area and general dining area- it has limited seating capacity. The staff are very friendly and helpful. The rooms are comfortable & quiet. There's even a filter water cooler on every floor that dispensers clean cool water. The rooms only lack night lights. Breakfasts are cooked well & very tasty. There are plenty of local eateries in the surroundings around the hotel that are well worth checking out. Coles and Aldi are located within walking distance at the Stockland Birtinya shopping center.
訪客用戶
家庭出遊 標準特大床房
入住於2025年03月
5.0
超讚
評價於:2025年03月27日
Very helpful and friendly staff , great service received room clean and loved the small touches like wine and munchies definitely would recommend to stay here
MonoL
夫妻/情侶出遊
標準特大床房
入住於2025年12月
訪客用戶
家庭出遊
標準特大床Zip加單人床
入住於2025年09月
匿名用戶
商務出差
標準特大床房
入住於2025年10月
Moluofanjiandexingchen
夫妻/情侶出遊
標準特大床Zip加單人床
入住於2026年02月
訪客用戶
夫妻/情侶出遊
標準特大床房
入住於2026年04月
oz1988
家庭出遊
標準特大床房
入住於2025年10月
訪客用戶
家庭出遊
標準特大床房
入住於2024年11月
Last Tourist
家庭出遊
高級特大床房
入住於2024年05月
訪客用戶
家庭出遊
標準特大床房
入住於2025年03月
訪客用戶
商務出差
高級特大床房
入住於2025年11月
MonoL
夫妻/情侶出遊 標準特大床房
入住於2025年12月
訪客用戶
家庭出遊 標準特大床Zip加單人床
入住於2025年09月
匿名用戶
商務出差 標準特大床房
入住於2025年10月
Moluofanjiandexingchen
夫妻/情侶出遊 標準特大床Zip加單人床
入住於2026年02月
訪客用戶
夫妻/情侶出遊 標準特大床房
入住於2026年04月
oz1988
家庭出遊 標準特大床房
入住於2025年10月
訪客用戶
家庭出遊 標準特大床房
入住於2024年11月
Last Tourist
家庭出遊 高級特大床房
入住於2024年05月
訪客用戶
家庭出遊 標準特大床房
入住於2025年03月
訪客用戶
商務出差 高級特大床房
入住於2025年11月