智選假日套房卡爾加里淨重汽車旅館村 (Holiday Inn Express & Suites Calgary NW - University Area)

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

My kids love the swimming pool. Good price, location was good for what I wanted.

The staff at this hotel were very friendly and professional. The services were excellent as well. It has a good location and nice proximity to local transportation network

酒店位置便利，是次我們共3人入住，可另外加床，房間尚有足夠空間。價錢方面合理，性價比高，是家庭旅客的好選擇。

I wanna visit the banff national park. So I stayed here for two nights. This hotel is wonderful.

標準假日飯店風格 中規中矩 到卡加利可以考慮 離市中心不遠 須要注意卡加利捷運星期六日沒有營運 可搭uber前往市中心

Very friendly staff. We enjoyed our stay.

房間很大，乾淨整潔，推薦

Close to the rail station and food. Five minute drive to U of C entrance. Clean and central. Breakfast was standard and the food was promptly filled. Variety of choices for breakfast ie. cereal, eggs, bacon, sausages etc. Next time I am in Calgary I will stay here again.

房間寬敞簡潔，衞生乾淨整潔。交通便利，環境安靜