There was an obvious and large stain on my bedsheet when I checked in the first day. I wonder if the house keeper had it changed. At one late night, there was a false alarm going off. Many customers gathered at the lobby for 15 minutes. Finally, a staff just told us the fact without any apologies. What a poor quality hotel it is. Last but not least, over the 4 night stay, the wifi in my room was not working. No remedy was offered. It was blamed on the cyclone, but the wifi in the lobby was normal .
訪客用戶
夫妻／情侶出遊
池側高級房（帶陽台）
入住於2022年08月
2.7
評價於：2022年08月20日
The unit had a range hood but no range
The power points were placed where a contortionist skills were required to access
Although there was sufficient space for a full sized fridge, there was only a bar fridge with a broken rack in the bottom. Lost a full bottle of wine when it dropped out and hit the floor
The bathroom was tired and the paint was peeling
There was signs of water damage along the skirting boards
The one PowerPoint that could be seen and accessed had no face plate and appeared burnt out, it didn’t work
The reception staff were very helpful and gave us an extension cord for my husband’s CPAP machine but that was unsafe as it trailed across the room
Finally we were shown where the power points were located. The most ridiculous design I have ever seen over several years of travel. Under the fixed side tables and unable to be accessed!!!
Both remotes were held together with gaffer tape.
There were no bedside lamps.
The door lock was cheap and could easily have been broken into.
All in all not my best experience but the reception staff deserve a star for their helpfulness.
Would not recommend this hotel.
訪客用戶
家庭出遊
一臥室泳池邊公寓
入住於2023年08月
5.0
超讚
評價於：2023年10月31日
Customer Service was absolutely fantastic and room was excellent
There was an obvious and large stain on my bedsheet when I checked in the first day. I wonder if the house keeper had it changed. At one late night, there was a false alarm going off. Many customers gathered at the lobby for 15 minutes. Finally, a staff just told us the fact without any apologies. What a poor quality hotel it is. Last but not least, over the 4 night stay, the wifi in my room was not working. No remedy was offered. It was blamed on the cyclone, but the wifi in the lobby was normal .
訪客用戶
夫妻／情侶出遊 池側高級房（帶陽台）
入住於2022年08月
2.7
評價於：2022年08月20日
The unit had a range hood but no range
The power points were placed where a contortionist skills were required to access
Although there was sufficient space for a full sized fridge, there was only a bar fridge with a broken rack in the bottom. Lost a full bottle of wine when it dropped out and hit the floor
The bathroom was tired and the paint was peeling
There was signs of water damage along the skirting boards
The one PowerPoint that could be seen and accessed had no face plate and appeared burnt out, it didn’t work
The reception staff were very helpful and gave us an extension cord for my husband’s CPAP machine but that was unsafe as it trailed across the room
Finally we were shown where the power points were located. The most ridiculous design I have ever seen over several years of travel. Under the fixed side tables and unable to be accessed!!!
Both remotes were held together with gaffer tape.
There were no bedside lamps.
The door lock was cheap and could easily have been broken into.
All in all not my best experience but the reception staff deserve a star for their helpfulness.
Would not recommend this hotel.
訪客用戶
家庭出遊 一臥室泳池邊公寓
入住於2023年08月
5.0
超讚
評價於：2023年10月31日
Customer Service was absolutely fantastic and room was excellent
匿名用戶
朋友出遊
高級泳池邊一室房
入住於2024年04月
訪客用戶
夫妻／情侶出遊
山景大床房帶陽台
入住於2024年03月
2ren1chezijiahuanyoushijie
夫妻／情侶出遊
山景高級一室房
入住於2023年05月
Laying
夫妻／情侶出遊
山景高級一室房
入住於2023年10月
Hongxiaosi💕
朋友出遊
山景高級一室房
入住於2024年04月
匿名用戶
夫妻／情侶出遊
池側高級房（帶陽台）
入住於2023年11月
訪客用戶
夫妻／情侶出遊
山景高級房（帶陽台）
入住於2024年03月
Kai Chi Anthony
家庭出遊
海景高級一室房
入住於2023年12月
訪客用戶
夫妻／情侶出遊
池側高級房（帶陽台）
入住於2022年08月
訪客用戶
家庭出遊
一臥室泳池邊公寓
入住於2023年08月
匿名用戶
朋友出遊 高級泳池邊一室房
入住於2024年04月
訪客用戶
夫妻／情侶出遊 山景大床房帶陽台
入住於2024年03月
2ren1chezijiahuanyoushijie
夫妻／情侶出遊 山景高級一室房
入住於2023年05月
Laying
夫妻／情侶出遊 山景高級一室房
入住於2023年10月
Hongxiaosi💕
朋友出遊 山景高級一室房
入住於2024年04月
匿名用戶
夫妻／情侶出遊 池側高級房（帶陽台）
入住於2023年11月
訪客用戶
夫妻／情侶出遊 山景高級房（帶陽台）
入住於2024年03月
Kai Chi Anthony
家庭出遊 海景高級一室房
入住於2023年12月
訪客用戶
夫妻／情侶出遊 池側高級房（帶陽台）
入住於2022年08月
訪客用戶
家庭出遊 一臥室泳池邊公寓
入住於2023年08月