A truly terrible hotel. It claims to be a five star hotel, but I would call it a three star hotel at the most. You walk into the lobby and it’s nice enough, but the rest is not. The service is bad. The room is not nice, with dirty carpet and scratched furniture. Everything about it was disappointing. The room doesn’t even come with a coffee machine, which is ridiculous for a luxury hotel. We asked if we could get one and they said they charge to bring up coffee to the room. The AC also never worked and the room stayed at 25 degrees, and they said there was nothing they could do. The hotel is so full, it takes multiple elevators to finally fit into one that isn’t overflowing with people. They also said I could get tax free at check-out, and when I checked out they said it wasn’t possible with my prepaid reservation (other hotels haven’t had any problems with that). When we told them our issues at checkout they said there they were sorry but didn’t do anything to fix it. If you want a true luxury hotel, stay at the Signiel (staying there was a 10/10 experience). Do not stay here.
뷰도 좋고 일단 부대시설이 너무 잘괴어잇어서..
부산가서 바다갈시간 없이 호캉스만 누리다 왓어요~~
訪客用戶
家庭出遊 本館豪華雙人城景房
入住於2025年09月
1.5
評價於:2025年09月28日
A truly terrible hotel. It claims to be a five star hotel, but I would call it a three star hotel at the most. You walk into the lobby and it’s nice enough, but the rest is not. The service is bad. The room is not nice, with dirty carpet and scratched furniture. Everything about it was disappointing. The room doesn’t even come with a coffee machine, which is ridiculous for a luxury hotel. We asked if we could get one and they said they charge to bring up coffee to the room. The AC also never worked and the room stayed at 25 degrees, and they said there was nothing they could do. The hotel is so full, it takes multiple elevators to finally fit into one that isn’t overflowing with people. They also said I could get tax free at check-out, and when I checked out they said it wasn’t possible with my prepaid reservation (other hotels haven’t had any problems with that). When we told them our issues at checkout they said there they were sorry but didn’t do anything to fix it. If you want a true luxury hotel, stay at the Signiel (staying there was a 10/10 experience). Do not stay here.
訪客用戶
家庭出遊
本館豪華雙人城景房
入住於2025年09月
Kukudexiaobaie0020
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本館豪華雙床海景露台房
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新館豪華雙人海景露台房
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コメット21
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本館豪華雙床海景露台房
入住於2025年08月
Leidingchaishao
家庭出遊
本館豪華雙人城景房
入住於2025年09月
訪客用戶
家庭出遊
本館豪華雙床海景露台房
入住於2025年08月
Beijingyinan
家庭出遊
本館豪華雙人城景房
入住於2025年08月
yomiyomi
商務出差
本館豪華雙床城景房
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SUNG WEN CHUNG
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新館豪華雙人海景露台房
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訪客用戶
家庭出遊
本館豪華雙人海景露台房
入住於2025年07月
訪客用戶
家庭出遊 本館豪華雙人城景房
入住於2025年09月
Kukudexiaobaie0020
家庭出遊 本館豪華雙床海景露台房
入住於2025年09月
토르비욘
家庭出遊 新館豪華雙人海景露台房
入住於2025年07月
コメット21
家庭出遊 本館豪華雙床海景露台房
入住於2025年08月
Leidingchaishao
家庭出遊 本館豪華雙人城景房
入住於2025年09月
訪客用戶
家庭出遊 本館豪華雙床海景露台房
入住於2025年08月
Beijingyinan
家庭出遊 本館豪華雙人城景房
入住於2025年08月
yomiyomi
商務出差 本館豪華雙床城景房
入住於2025年09月
SUNG WEN CHUNG
家庭出遊 新館豪華雙人海景露台房
入住於2025年09月
訪客用戶
家庭出遊 本館豪華雙人海景露台房
入住於2025年07月