Absolutely terrible experience. During the booking process, the room was listed as non-smoking, but as soon as we entered, there was an extremely strong smell of cigarette smoke, and there was even an ashtray on the table. We asked to change rooms, but the hotel told us that they actually have no non-smoking rooms at all.
The room itself was dirty, the ceiling was yellow from cigarette smoke, the staff were unfriendly, and the entire hotel looked run-down and poorly maintained.
What made the experience even worse was 訂房網站 customer support. Not only were they unable to give me a full refund for a room that I left immediately, but I also had to spend the next two days repeatedly contacting them and fighting to get any compensation. In the end, the compensation was not even provided as a refund, but as TripCoins, which I have no intention of using in the future.
I am filing a chargeback through my bank.
Be very careful when booking through 訂房網站. If something goes wrong, don't expect them to help you. In my case, I ended up having to sleep in my car while looking for another hotel myself.
Absolutely terrible experience. During the booking process, the room was listed as non-smoking, but as soon as we entered, there was an extremely strong smell of cigarette smoke, and there was even an ashtray on the table. We asked to change rooms, but the hotel told us that they actually have no non-smoking rooms at all.
The room itself was dirty, the ceiling was yellow from cigarette smoke, the staff were unfriendly, and the entire hotel looked run-down and poorly maintained.
What made the experience even worse was 訂房網站 customer support. Not only were they unable to give me a full refund for a room that I left immediately, but I also had to spend the next two days repeatedly contacting them and fighting to get any compensation. In the end, the compensation was not even provided as a refund, but as TripCoins, which I have no intention of using in the future.
I am filing a chargeback through my bank.
Be very careful when booking through 訂房網站. If something goes wrong, don't expect them to help you. In my case, I ended up having to sleep in my car while looking for another hotel myself.
訪客用戶
獨自出遊
入住於2025年03月
匿名用戶
好友出遊
雙床房
入住於2026年05月
匿名用戶
家庭出遊
標準房
入住於2026年08月
匿名用戶
家庭出遊
標準房
入住於2025年12月
訪客用戶
獨自出遊
入住於2025年03月
匿名用戶
好友出遊 雙床房
入住於2026年05月
匿名用戶
家庭出遊 標準房
入住於2026年08月
匿名用戶
家庭出遊 標準房
入住於2025年12月