西面館天堂2號酒店 (2 Heaven Hotel Seomyeon)

非常髒亂，門後有破一個大洞，床底下還有用過的保險套，廁所都是發黴的痕跡，通常插卡取電冷氣會動，這裡冷氣沒有遙控器還要自己手動才會開，還有來不及拍到照片匆忙跑過去的蟑螂，環境非常髒亂，半夜還會有人敲牆壁聲音，因為和有人臨時訂的住宿有行程上顧慮，不然真的很想退掉換一間，希望我的經驗可以給人警惕，這裡一晚也不是便宜的，但住宿品質卻是最便宜的那一種，奉勸訂票錢記得看評論。

設施一般 衞生差 環境好 服務一般 辦理入住時，前台給到的房卡無法開門，返回前台詢問後，工作人員告知需要在門鎖上輸入「2+房間號」才能開門。這種解鎖方式本應衹有酒店內部工作人員知曉，直接告知住客，完全暴露了酒店安保意識極其薄弱，私隱和住宿安全根本沒法保障。 按方法開門進屋後，所幸房間裡沒有人，但屋內已經放有其他客人的行李，完全無法正常入住。 隨即向前台要求更換房間，換到新房間後問題依舊一大堆：衞生間衞生紙完全空了、床面有不明汙漬，還遺留著上一位客人沒清理的垃圾。 實在無法忍受衞生狀況，要求工作人員重新打掃，結果衹是簡單敷衍收拾了一下，根本沒有徹底清潔到位。 另外發現保潔人員應該是越南留學生，衞生觀念和國人差異很大，打掃房間時直接光腳走進客房，讓人非常震驚，整體住宿體驗極差，絕不推薦入住。

當我們已入住登記房間！我們打算外出店員話間房錯左！提出更換我哋已經剛入住的房間！她都算發現得快！我們入去預訂的房間真是我預訂的！好似沒有每日收拾房間！我哋都交出房間鎖匙！衛生程度一般！最可取就是近地鐵站的！

地點方便到哪都快.周遭逛點很多.但強力建議飯店能檢查一下管線因為異味真的很重.是從管道發出來的味道真的很難聞.還有插座壞的很多無法使用.如果能改善真的是旅遊不錯的選擇

Very disappointed with my stay. I booked a business class room but the room I was given was completely different and not as described. The room was so cold that I had to sleep in my clothes and I was still freezing - the floor heating did not work and they did not give me a remote for the air conditioner. My store bought water bottle froze overnight as if it had been in the freezer - that's how cold it was. There were no toiletries and the towel was tiny - barely enough to dry my hands. Check in is not until 6pm which is very inconvenient. The most alarming thing is that the door opens with a simple code "1234" without any key card. They gave me a card, it only turned on the electricity in the room when I entered and that’s it. Where is the security of the door? In the middle of the night the landline phone in my room started ringing very loudly - louder than any alarm clock, probably heard throughout the entire hotel. I jumped up abruptly. I picked up the phone, no one answered. Then someone started slamming doors in the hallway. I really felt unsafe and couldn’t sleep anymore, the simple password to the door was stuck in my head. One of the worst night experiences I’ve ever had. I don’t recommend this place.

Down at the counter the manager is an old man from the temple he won't be able to communicate with the client very rude and the room was very dirty and there was a smell of sewage the TV doesn't work the room was very cold well the smell was very stinky the floors were very dirty I don't advise anyone to visit here🦠🦠🦠

Рядом с метро. Номер подуставший. Когда пришел заселяться, то на ресепшене никого не было, пришлось ждать минут 15. Но персонал приветливый. В номере не было фена, дали только на 2й день.  Приятно удивила ванная комната, большая.

位置就再地鐵站出來2-5分鐘走路會到的地方，但除了這個優點，我繳不出任何的優點了 今天釜山溫度是-2度，但是房內暖氣是壞掉的，房間溫度是8-10度 跟櫃檯的一位大叔反應了三次，都告訴我他們是屬於中央空調的暖氣加熱系統，加熱速度沒這麼快，等了幾個小時後依舊室內溫度沒有提升，非常的冷，再次反應，得到的結果也是一樣，並且告訴我加熱時間多久他不知道，還非常大聲的跟我說話，極度不禮貌！ 房間內沒有附吹風機，去櫃檯詢問，告訴我吹風機需要拿護照來租借，租借沒問題畢竟每間飯店的規則不一樣，但他保管護照的地方是直接放在櫃檯桌子上，是任何人都可以隨意拿去的！他也沒有再核對，就放在櫃檯的平台上，如果有人拿錯、或者偷走，就非常麻煩，而且大叔的態度感覺根本不會理你！所以選擇當天不洗頭髮了… 總體而言，你想挑戰就住看看，我是這輩子不可能再來住這了！

踏入這個空間，彷彿置身於被精心打磨過的夢境。內外套間陽光充是，天花板上的無主燈設計散發出柔和的漫射光，值得再次入住

Very bad, don't go to that hotel, the only good thing is location, but in this area you can find many better hotels. Literally made my 訂房網站 I was looking for worse. This hotel wasn't even booked by me, but by 訂房網站.com as my original hotel planned some fire drill, therefore when I was already travelling to Asia they let me know about that and suggested this hotel as an option, I was literally going to the airport and had no time so just agreed to book for me...but I think that if they are booking they should look at the the amenities I had in previous hotel as I was for example relying on lagguage storage but this hotel doesn't provide that, moreover the check in is really late in the evening so you have to go through so much husstle. This really complicated everything and stressed me out. However, this platform to begin with should have stopped offering this hotel as it has so many bad reviews which are true, like for example bugs or cockroaches or whatever it is, this is unacceptable for ANY hotel! I tried to deal with it at the reception，they said the hotel is full so cannot change the room so I asked at least for a bug spray. Then I was trying to deal with this platform to do something about it, the good thing is they are really quick in responding but in this case not with resolving the problem. I had booked 2 nights so I was asking for rebooking at least the second night to another hotel, but they were saying that the hotel refuses a refund and basically if I would want to change hotel I have to book it all over again and pay for it without any money back. Also they just offered me around 900 points worth like 9€ which is not even a half of the hotel's price for night, I mean I wanted a place where I can safely sleep and as this hotel wasn't my 1st option to go and not my fault I expected better resolution.