I recently stayed at the Mercure Upper Mt Gravatt and had a mixed experience.
On the positive side, the reception staff were very accommodating. They assisted us with adding breakfast after check-in and even offered to move our room closer to the lift to better support my elderly mother. The free parking was a bonus, and the hotel’s location is excellent.
However, there were several areas that need improvement. Our room (305) had a broken door, and each time we opened it, it made a loud noise that could easily disturb other guests. Housekeeping standards were below expectations — dirty cups were left in the room, and the bed sheets were not changed over our three-night stay.
Breakfast was another disappointment. At $26 per person, it felt overpriced for the limited variety. The buffet offered the same items every day, and the à la carte options were very restricted.
Overall, while the staff and location were commendable, the condition of the room, housekeeping, and breakfast experience left much to be desired.
訪客用戶
家庭出遊
標準三人房
入住於2025年04月
4.0
評價於:2025年04月26日
Near garden city shopping mall, comfortable bed room, but no dental kitwas provided ever required it from service hotline
I recently stayed at the Mercure Upper Mt Gravatt and had a mixed experience.
On the positive side, the reception staff were very accommodating. They assisted us with adding breakfast after check-in and even offered to move our room closer to the lift to better support my elderly mother. The free parking was a bonus, and the hotel’s location is excellent.
However, there were several areas that need improvement. Our room (305) had a broken door, and each time we opened it, it made a loud noise that could easily disturb other guests. Housekeeping standards were below expectations — dirty cups were left in the room, and the bed sheets were not changed over our three-night stay.
Breakfast was another disappointment. At $26 per person, it felt overpriced for the limited variety. The buffet offered the same items every day, and the à la carte options were very restricted.
Overall, while the staff and location were commendable, the condition of the room, housekeeping, and breakfast experience left much to be desired.
訪客用戶
家庭出遊 標準三人房
入住於2025年04月
4.0
評價於:2025年04月26日
Near garden city shopping mall, comfortable bed room, but no dental kitwas provided ever required it from service hotline
匿名用戶
商務出差
標準大床房
入住於2025年10月
M227746****
獨自出遊
高級大床房
入住於2025年08月
Jocelyn Sinha
家庭出遊
標準大床房
入住於2025年09月
訪客用戶
家庭出遊
標準三人房
入住於2025年04月
Chloe_zl
商務出差
標準大床房
入住於2025年10月
dannyboy520
獨自出遊
標準大床房
入住於2025年11月
訪客用戶
夫妻/情侶出遊
標準大床房
入住於2025年07月
Cherry624
家庭出遊
高級大床房
入住於2025年06月
訪客用戶
夫妻/情侶出遊
標準大床房
入住於2025年06月
M362385****
商務出差
標準大床房
入住於2025年12月
匿名用戶
商務出差 標準大床房
入住於2025年10月
M227746****
獨自出遊 高級大床房
入住於2025年08月
Jocelyn Sinha
家庭出遊 標準大床房
入住於2025年09月
訪客用戶
家庭出遊 標準三人房
入住於2025年04月
Chloe_zl
商務出差 標準大床房
入住於2025年10月
dannyboy520
獨自出遊 標準大床房
入住於2025年11月
訪客用戶
夫妻/情侶出遊 標準大床房
入住於2025年07月
Cherry624
家庭出遊 高級大床房
入住於2025年06月
訪客用戶
夫妻/情侶出遊 標準大床房
入住於2025年06月
M362385****
商務出差 標準大床房
入住於2025年12月