The Highlights
1. The location of this hotel is second to none. Right outside the door, you’ll find endless food options from quick bites to diverse international cuisines, plus plenty of cafés, bars, and public transport. Having the SkyBus stop to the airport just around the corner was convenient.
2. Every team member I met was friendly, approachable, and genuinely eager to help. They are well-trained and motivated to provide excellent service.
3. The room itself was spacious and modern. Both the daytime city views and night lights from the window were wonderful, and the furnishings felt new and well-maintained.
4. Guests have access to some excellent facilities, including a gym, a library, and a full wellness area. The indoor pool is comfortably heated even on a chilly Melbourne evening, and it comes with a sauna and bubble spa, which makes the stay feel more like a resort.
What Could Be Improved
1. The room setup felt unusual. I booked a one-bedroom suite, but was placed in a two-bedroom apartment with the master bedroom locked off. I completely understand that I only paid for one room, but it felt a little strange knowing there was a part of “my” room I couldn’t access. Personally, I would have preferred a proper one-bedroom layout with full access.
2. The bedroom I was 'allowed' to stay in also didn’t have its own air conditioning. It relied on the living room’s unit to keep cool, while the locked-off master had its system. This design made things a bit uncomfortable at times, especially overnight.
3. The sofa had an unpleasant, urine-like odour, which made us reluctant to rest in the lounge.
4. The main door lock was rusty and stiff, making it frustrating to open and close.
5. There was no landline phone in the room to contact reception, so the only option was to head downstairs. A couple of times, even during office hours, the reception was unattended (likely because one staff member was juggling multiple tasks). It could be so inconvenient to have a more extended stay.
6. While the pool facilities were lovely, they were often crowded. The common facilities are shared with residents of the building as well as hotel guests, but this detracted from the relaxing vibe.
Would I stay here again? Yes, probably. Mainly because of the unbeatable location, the great facilities, and the friendly staff. But I do think the hotel needs to address the details so that it can align with what they claimed as 'luxury'.
We had a wonderful stay here. The service was excellent, and the responses were very quick. Highly recommended! We would definitely stay here again when visiting Melbourne. The location is convenient, with easy access to transport, food, and shopping.
George Hua
好友出遊 兩臥兩衛公寓
入住於2026年02月
1.8
評價於:2026年03月29日
酒店位置還不錯,離Box hill central很近,公交出行非常方便。
但是酒店隔音不行,特別是特殊節日有活動的時候,對於不知曉當地活動安排的遊客非常不友好。
我們預訂的兩間客房,其中有一間居然有燃氣洩漏問題,非常誇張。
入住前也沒有和酒店説過我們會晚到,不知道為什麼我們下午3點多到酒店的時候房間還沒有打掃乾淨。
The Highlights
1. The location of this hotel is second to none. Right outside the door, you’ll find endless food options from quick bites to diverse international cuisines, plus plenty of cafés, bars, and public transport. Having the SkyBus stop to the airport just around the corner was convenient.
2. Every team member I met was friendly, approachable, and genuinely eager to help. They are well-trained and motivated to provide excellent service.
3. The room itself was spacious and modern. Both the daytime city views and night lights from the window were wonderful, and the furnishings felt new and well-maintained.
4. Guests have access to some excellent facilities, including a gym, a library, and a full wellness area. The indoor pool is comfortably heated even on a chilly Melbourne evening, and it comes with a sauna and bubble spa, which makes the stay feel more like a resort.
What Could Be Improved
1. The room setup felt unusual. I booked a one-bedroom suite, but was placed in a two-bedroom apartment with the master bedroom locked off. I completely understand that I only paid for one room, but it felt a little strange knowing there was a part of “my” room I couldn’t access. Personally, I would have preferred a proper one-bedroom layout with full access.
2. The bedroom I was 'allowed' to stay in also didn’t have its own air conditioning. It relied on the living room’s unit to keep cool, while the locked-off master had its system. This design made things a bit uncomfortable at times, especially overnight.
3. The sofa had an unpleasant, urine-like odour, which made us reluctant to rest in the lounge.
4. The main door lock was rusty and stiff, making it frustrating to open and close.
5. There was no landline phone in the room to contact reception, so the only option was to head downstairs. A couple of times, even during office hours, the reception was unattended (likely because one staff member was juggling multiple tasks). It could be so inconvenient to have a more extended stay.
6. While the pool facilities were lovely, they were often crowded. The common facilities are shared with residents of the building as well as hotel guests, but this detracted from the relaxing vibe.
Would I stay here again? Yes, probably. Mainly because of the unbeatable location, the great facilities, and the friendly staff. But I do think the hotel needs to address the details so that it can align with what they claimed as 'luxury'.
We had a wonderful stay here. The service was excellent, and the responses were very quick. Highly recommended! We would definitely stay here again when visiting Melbourne. The location is convenient, with easy access to transport, food, and shopping.
George Hua
好友出遊
兩臥兩衛公寓
入住於2026年02月
訪客用戶
家庭出遊
一臥公寓
入住於2026年03月
訪客用戶
家庭出遊
兩臥兩衛公寓
入住於2025年12月
Yangweiyou
夫妻/情侶出遊
一臥公寓
入住於2025年11月
匿名用戶
家庭出遊
兩臥兩衛公寓
入住於2026年01月
Elfman
家庭出遊
三臥兩衛公寓
入住於2025年12月
Dizhuniang
家庭出遊
兩臥兩衛公寓
入住於2025年10月
Daphh02
夫妻/情侶出遊
一臥公寓
入住於2025年09月
gadfly
商務出差
兩臥兩衛公寓
入住於2025年11月
RitaX
家庭出遊
兩臥兩衛公寓
入住於2025年10月
George Hua
好友出遊 兩臥兩衛公寓
入住於2026年02月
訪客用戶
家庭出遊 一臥公寓
入住於2026年03月
訪客用戶
家庭出遊 兩臥兩衛公寓
入住於2025年12月
Yangweiyou
夫妻/情侶出遊 一臥公寓
入住於2025年11月
匿名用戶
家庭出遊 兩臥兩衛公寓
入住於2026年01月
Elfman
家庭出遊 三臥兩衛公寓
入住於2025年12月
Dizhuniang
家庭出遊 兩臥兩衛公寓
入住於2025年10月
Daphh02
夫妻/情侶出遊 一臥公寓
入住於2025年09月
gadfly
商務出差 兩臥兩衛公寓
入住於2025年11月
RitaX
家庭出遊 兩臥兩衛公寓
入住於2025年10月