波恩茅斯皇后酒店及溫泉 (Queens Hotel & Spa Bournemouth)

I am afraid we have a bad experience in your hotel. First of all, the rooms are not soundproof, you can hear any conversation, TV, and even people walking from every single side, for the nearby rooms and above. Literally we could hear the sound of cracking wood every time someone was walking upstairs. Secondly, the room was not made during our stay. We could see your workers inside some rooms using their phones to speak with someone, texting, and it looks like they were using social media as they were like scrolling down. Sheets, towels all over the corridors during the day. In addition, we could clearly see at the Spa mould at the walls of the pool, like sand on the floor of the jacuzzi and we have some concerns the pH of the water was not within the healthy parameters as the water has a yellow color. You called yourselves a luxury coastal hotel, but you are really behind of it. I hope you really listen your customer's feedback to take some actions to improve.

因為地理位置 住了有幾次了 這次住了十一晚，是最久的一次了 房間面積是小小的 早飯一般般般般般 趕上電梯維修三個月 大行李箱擡上樓挺費力 房間剛好在餐廳上面，每天晚上音樂崩崩崩到九點半以後，影響睡眠… 千萬別酒店裡吃牛排，披薩還湊合

Located very close to the train station. Gym and swimming pool available for the guest. Good option for the quality and price

Very good accommodation

Everything perfect