It’s a beautiful hotel. Room is nice and comfy. Location is perfect.
However, service is terrible. Like a 3-star hotel.
When we arrived, there was no doorman at the door to help with luggages. After a 24-hour door to door travel, we had to carry our luggages up and still no one offered help.
Housekeeping was not a 5-star ranking standard. Bedsheets were not changed even on the 5th night I stayed.
From day 2, we have to call front desk to replenish water everyday. If u don’t call, no water is replenish.
A request of a kettle took 30 mins.
We ordered a few packages from Amazon and Target, took them two whole days to check where are the packages. Called front desk 3 times, went down to talk face to face with front desk 2 times. Finally they found it and brought it to the room.
It’s a beautiful hotel. Room is nice and comfy. Location is perfect.
However, service is terrible. Like a 3-star hotel.
When we arrived, there was no doorman at the door to help with luggages. After a 24-hour door to door travel, we had to carry our luggages up and still no one offered help.
Housekeeping was not a 5-star ranking standard. Bedsheets were not changed even on the 5th night I stayed.
From day 2, we have to call front desk to replenish water everyday. If u don’t call, no water is replenish.
A request of a kettle took 30 mins.
We ordered a few packages from Amazon and Target, took them two whole days to check where are the packages. Called front desk 3 times, went down to talk face to face with front desk 2 times. Finally they found it and brought it to the room.
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Chan Charlotte
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一室套房
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匿名用戶
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紐伯裡特大床房
入住於2025年08月
訪客用戶
家庭出遊 公園景觀兩張大床房
入住於2025年07月
訪客用戶
家庭出遊 紐布里兩張大床房
入住於2025年05月
Min761220
獨自出遊 城市景觀特大床房
入住於2025年04月
訪客用戶
家庭出遊 紐布里兩張大床房
入住於2025年03月
匿名用戶
家庭出遊 城市景觀特大床房
入住於2025年08月
匿名用戶
家庭出遊
入住於2025年03月
Chan Charlotte
家庭出遊 一室套房
入住於2025年06月
訪客用戶
家庭出遊 紐伯裡特大床房
入住於2025年06月
Noonoo19
家庭出遊 紐伯裡特大床房
入住於2024年11月
匿名用戶
好友出遊 紐伯裡特大床房
入住於2025年08月