⭐️⭐️⭐️ (3 out of 5 stars)
We stayed at Boracay Haven Laguna and overall had a good experience. The pools were fantastic, the breakfast was great, and the staff — especially the massage team — were always friendly and helpful.
Unfortunately, there were a few issues that left me disappointed. On our first day, we didn’t have hot water, and when I used the kettle, it leaked and ended up burning my hand. I mentioned it to the front desk before heading out for dinner, but later that evening, we heard laughter coming from the same area. I asked if they were laughing about my situation — they said no, it was about another guest — but the timing made the experience uncomfortable.
I was also surprised that no one seemed to take the safety issue seriously, especially since I had my 4-year-old with me. To make things worse, even the bucket of ice we were given was leaking.
Despite that, most of the staff were wonderful, and the facilities were lovely. It’s a nice place overall, but that one incident left a bad impression — so I probably wouldn’t stay there again.
訪客用戶
好友出遊
至尊房(直通泳池)
入住於2025年09月
4.7
很棒
評價於:2025年10月05日
Everyone was so kind. It is part of a larger group of hotels, so you are able to use the Spa and beachfront chairs of sister hotels. Good location- walking distance to all the parts of White Beach. Swim up bar was amazing and a great way to wind down from a day of relaxing.
訪客用戶
好友出遊
至尊房
入住於2025年09月
3.0
評價於:2025年10月03日
Overall, the stay was not bad. The service was acceptable, and the room and the bed linen was quite clean. However, there were constantly ants in our room (second floor). Housekeeping came and wiped them away, but they always returned, so we just had to put up with it since a refund for the prepaid days was not possible.
Tip for future guests: make sure to check the accommodation conditions in advance. A deposit is required for each night of your stay, so plan your budget accordingly.
I really enjoy to celebrate my Birthday / Vacation with my family so much. The buffet was so delicious, different variant every day, with friendly staff especially to Sir Marty....
Thank you Henann Lagoon
Tran Dan
好友出遊
豪華房
入住於2025年08月
3.7
評價於:2025年08月04日
Stay dates: August 2–4, 2025 | Room 541
We stayed at Henann Lagoon from August 2 to 4, 2025, in room 541. One evening, I ordered room service consisting of a salmon steak, a Henann salad, and two bottles of San Miguel Light. I was shocked to discover, after eating just three bites of the salad, that there was a rusty old screw under the lettuce.
I immediately called the staff to report the issue. The server came to clean up and saw the screw himself, but he did not apologize. He only said he would check with the kitchen. What’s more disappointing is that no one from the hotel followed up with us during the rest of our stay — no apology, no explanation, not even a mention of the incident.
It is deeply concerning to encounter such a basic and dangerous mistake in a hotel that’s part of a well-known chain.
That said, aside from this issue, the rest of our experience was good. The buffet breakfast was excellent, though I avoided eating any more salad afterwards. Special mention to the kimchi — it was delicious.
訪客用戶
家庭出遊
尊貴房
入住於2025年07月
4.7
很棒
評價於:2025年08月08日
공식홈페이지 통해서 공항픽업샌딩 유료서비스를 이용했는데 비싸지만 무척 만족했어요. 처음 도착하고 헤난라군리조트는 로비가 작아서 놀랐어요.화이트비치를 이용하기에 꽤 걸어야합니다. 5세아이와 함께 가서 아이가 좀 칭얼거리긴 했어요. 객실은 깨끗하고 청소도 잘되어서 좋았어요. 수영장뷰도 좋았어요. 객실내에서 피자와 파스타를 주문했는데 무척 맛있었습니다.
訪客用戶
家庭出遊
豪華房
入住於2025年07月
5.0
超讚
評價於:2025年07月19日
The resort was so nice and has a good ambiance. I asked permission however, beforehand if we could check-in in advance since we went there at 12 due to fast paced flight however, we were there waiting until 3 at their lobby - that’s 3 hours of waiting and mind you, we have 87 year-old with us. Nonetheless, other than that, they still deserve the rating because they’re responsive to our requests.
⭐️⭐️⭐️ (3 out of 5 stars)
We stayed at Boracay Haven Laguna and overall had a good experience. The pools were fantastic, the breakfast was great, and the staff — especially the massage team — were always friendly and helpful.
Unfortunately, there were a few issues that left me disappointed. On our first day, we didn’t have hot water, and when I used the kettle, it leaked and ended up burning my hand. I mentioned it to the front desk before heading out for dinner, but later that evening, we heard laughter coming from the same area. I asked if they were laughing about my situation — they said no, it was about another guest — but the timing made the experience uncomfortable.
I was also surprised that no one seemed to take the safety issue seriously, especially since I had my 4-year-old with me. To make things worse, even the bucket of ice we were given was leaking.
Despite that, most of the staff were wonderful, and the facilities were lovely. It’s a nice place overall, but that one incident left a bad impression — so I probably wouldn’t stay there again.
訪客用戶
好友出遊 至尊房(直通泳池)
入住於2025年09月
4.7
很棒
評價於:2025年10月05日
Everyone was so kind. It is part of a larger group of hotels, so you are able to use the Spa and beachfront chairs of sister hotels. Good location- walking distance to all the parts of White Beach. Swim up bar was amazing and a great way to wind down from a day of relaxing.
訪客用戶
好友出遊 至尊房
入住於2025年09月
3.0
評價於:2025年10月03日
Overall, the stay was not bad. The service was acceptable, and the room and the bed linen was quite clean. However, there were constantly ants in our room (second floor). Housekeeping came and wiped them away, but they always returned, so we just had to put up with it since a refund for the prepaid days was not possible.
Tip for future guests: make sure to check the accommodation conditions in advance. A deposit is required for each night of your stay, so plan your budget accordingly.
I really enjoy to celebrate my Birthday / Vacation with my family so much. The buffet was so delicious, different variant every day, with friendly staff especially to Sir Marty....
Thank you Henann Lagoon
Tran Dan
好友出遊 豪華房
入住於2025年08月
3.7
評價於:2025年08月04日
Stay dates: August 2–4, 2025 | Room 541
We stayed at Henann Lagoon from August 2 to 4, 2025, in room 541. One evening, I ordered room service consisting of a salmon steak, a Henann salad, and two bottles of San Miguel Light. I was shocked to discover, after eating just three bites of the salad, that there was a rusty old screw under the lettuce.
I immediately called the staff to report the issue. The server came to clean up and saw the screw himself, but he did not apologize. He only said he would check with the kitchen. What’s more disappointing is that no one from the hotel followed up with us during the rest of our stay — no apology, no explanation, not even a mention of the incident.
It is deeply concerning to encounter such a basic and dangerous mistake in a hotel that’s part of a well-known chain.
That said, aside from this issue, the rest of our experience was good. The buffet breakfast was excellent, though I avoided eating any more salad afterwards. Special mention to the kimchi — it was delicious.
訪客用戶
家庭出遊 尊貴房
入住於2025年07月
4.7
很棒
評價於:2025年08月08日
공식홈페이지 통해서 공항픽업샌딩 유료서비스를 이용했는데 비싸지만 무척 만족했어요. 처음 도착하고 헤난라군리조트는 로비가 작아서 놀랐어요.화이트비치를 이용하기에 꽤 걸어야합니다. 5세아이와 함께 가서 아이가 좀 칭얼거리긴 했어요. 객실은 깨끗하고 청소도 잘되어서 좋았어요. 수영장뷰도 좋았어요. 객실내에서 피자와 파스타를 주문했는데 무척 맛있었습니다.
訪客用戶
家庭出遊 豪華房
入住於2025年07月
5.0
超讚
評價於:2025年07月19日
The resort was so nice and has a good ambiance. I asked permission however, beforehand if we could check-in in advance since we went there at 12 due to fast paced flight however, we were there waiting until 3 at their lobby - that’s 3 hours of waiting and mind you, we have 87 year-old with us. Nonetheless, other than that, they still deserve the rating because they’re responsive to our requests.
Ru XR
獨自出遊
套房
入住於2025年11月
訪客用戶
家庭出遊
至尊房
入住於2025年09月
訪客用戶
好友出遊
至尊房(直通泳池)
入住於2025年09月
訪客用戶
好友出遊
至尊房
入住於2025年09月
Annie AAA
夫妻/情侶出遊
豪華房
入住於2025年10月
訪客用戶
家庭出遊
豪華房
入住於2025年09月
Tran Dan
好友出遊
豪華房
入住於2025年08月
訪客用戶
家庭出遊
尊貴房
入住於2025年07月
訪客用戶
家庭出遊
豪華房
入住於2025年07月
_WeChat225076****
家庭出遊
尊貴房(直通泳池)
入住於2025年07月
Ru XR
獨自出遊 套房
入住於2025年11月
訪客用戶
家庭出遊 至尊房
入住於2025年09月
訪客用戶
好友出遊 至尊房(直通泳池)
入住於2025年09月
訪客用戶
好友出遊 至尊房
入住於2025年09月
Annie AAA
夫妻/情侶出遊 豪華房
入住於2025年10月
訪客用戶
家庭出遊 豪華房
入住於2025年09月
Tran Dan
好友出遊 豪華房
入住於2025年08月
訪客用戶
家庭出遊 尊貴房
入住於2025年07月
訪客用戶
家庭出遊 豪華房
入住於2025年07月
_WeChat225076****
家庭出遊 尊貴房(直通泳池)
入住於2025年07月