On arrival, we were greeted in a professional and friendly way. Everything went smoothly until we wanted 2 sachets of sugar and water (which were not replaced when they serviced the room the previous day) on the day we checked out. According to Grace they do not supply refills on the day of check outs. This after four phone calls to house keeping and 2 to reception. Seriously, they can’t supply us with 2 measly sachets of sugar and a bottle of water? After explaining to Grace that it was not replaced the previous day, she said she didn’t know about our situation. I asked her if she checked the lists from the cleaners or even asked them? She just replied that it is all about stock taking and what not. I wanted to ask so how does the restaurant check the sugar sachets then if their concern was about stock? I asked her why she didn’t give us the benefit of the doubt and just gave the sugar? There must be guests who just don’t drink coffee in the morning? She failed to answer. I told her it was her job to follow up our request as she is the supervisor. (A cleaner came on the first night with handout chocolates and she used a checklist). Anyway. make sure your resources are filled up after cleaning. Another thing - free WiFi however does not cover the whole period from checkin until checkout. Our WiFi stopped working the night before checkout.
Traveling Tan
好友出遊
入住於2024年06月
5.0
超讚
評價於:2024年06月24日
We had an amazing stay at Kwa Maritane! The rate included half board and two thrilling game drives. The food was exceptional, with a wide variety of delicious options. The staff were fantastic, always friendly and attentive. Overall, it was a wonderful experience, and we highly recommend Kwa Maritane for a perfect safari getaway.
訪客用戶
夫妻/情侶出遊
行政特大床房
入住於2024年08月
2.5
評價於:2024年09月13日
Tive uma péssima experiência, tento entrar em contato pelo e-mail do hotel e não consigo.
訪客用戶
夫妻/情侶出遊 行政特大床房
入住於2025年07月
2.7
評價於:2025年07月24日
On arrival, we were greeted in a professional and friendly way. Everything went smoothly until we wanted 2 sachets of sugar and water (which were not replaced when they serviced the room the previous day) on the day we checked out. According to Grace they do not supply refills on the day of check outs. This after four phone calls to house keeping and 2 to reception. Seriously, they can’t supply us with 2 measly sachets of sugar and a bottle of water? After explaining to Grace that it was not replaced the previous day, she said she didn’t know about our situation. I asked her if she checked the lists from the cleaners or even asked them? She just replied that it is all about stock taking and what not. I wanted to ask so how does the restaurant check the sugar sachets then if their concern was about stock? I asked her why she didn’t give us the benefit of the doubt and just gave the sugar? There must be guests who just don’t drink coffee in the morning? She failed to answer. I told her it was her job to follow up our request as she is the supervisor. (A cleaner came on the first night with handout chocolates and she used a checklist). Anyway. make sure your resources are filled up after cleaning. Another thing - free WiFi however does not cover the whole period from checkin until checkout. Our WiFi stopped working the night before checkout.
Traveling Tan
好友出遊
入住於2024年06月
5.0
超讚
評價於:2024年06月24日
We had an amazing stay at Kwa Maritane! The rate included half board and two thrilling game drives. The food was exceptional, with a wide variety of delicious options. The staff were fantastic, always friendly and attentive. Overall, it was a wonderful experience, and we highly recommend Kwa Maritane for a perfect safari getaway.
訪客用戶
夫妻/情侶出遊 行政特大床房
入住於2024年08月
2.5
評價於:2024年09月13日
Tive uma péssima experiência, tento entrar em contato pelo e-mail do hotel e não consigo.
訪客用戶
夫妻/情侶出遊
行政特大床房
入住於2025年07月
Traveling Tan
好友出遊
入住於2024年06月
訪客用戶
夫妻/情侶出遊
行政特大床房
入住於2024年08月
訪客用戶
夫妻/情侶出遊 行政特大床房
入住於2025年07月
Traveling Tan
好友出遊
入住於2024年06月
訪客用戶
夫妻/情侶出遊 行政特大床房
入住於2024年08月