I followed every guideline provided by the staff, yet I was met with shifting rules and "technical" requirements that make no sense. It feels like a deliberate attempt to trap guests into bookings they cannot use.
If management does not resolve this refund promptly, I will be opening a formal case and submitting my evidence to the relevant authorities. Save your money and your sanity—stay somewhere else.
訪客用戶
獨自出遊
標準房帶雙人床
入住於2026年05月
5.0
超讚
評價於:2026年05月17日
Lovely clean room. Warm ( maybe a little too warm) but not complaining! Had everything you need for a night or two. Lady on reception was amazing and the breakfast was great. Can’t complain about anything.
訪客用戶
其他
標準房帶雙人床
入住於2026年04月
5.0
超讚
評價於:2026年04月19日
I had an amazing stay at the hotel. The room was very clean and well-maintained. A special thank you to the chef—his cooking was outstanding! Every meal was delicious. I highly recommend this hotel to anyone looking for a comfortable and clean stay!
I followed every guideline provided by the staff, yet I was met with shifting rules and "technical" requirements that make no sense. It feels like a deliberate attempt to trap guests into bookings they cannot use.
If management does not resolve this refund promptly, I will be opening a formal case and submitting my evidence to the relevant authorities. Save your money and your sanity—stay somewhere else.
訪客用戶
獨自出遊 標準房帶雙人床
入住於2026年05月
5.0
超讚
評價於:2026年05月17日
Lovely clean room. Warm ( maybe a little too warm) but not complaining! Had everything you need for a night or two. Lady on reception was amazing and the breakfast was great. Can’t complain about anything.
訪客用戶
其他 標準房帶雙人床
入住於2026年04月
5.0
超讚
評價於:2026年04月19日
I had an amazing stay at the hotel. The room was very clean and well-maintained. A special thank you to the chef—his cooking was outstanding! Every meal was delicious. I highly recommend this hotel to anyone looking for a comfortable and clean stay!
伯明翰東南佳閣酒店(洲際旗下)
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