We booked CubeHotel for a couples’ 訂房網站 and were initially welcomed by a very friendly and professional receptionist at check-in (3 PM on 31st July). First impressions were great.
However, once we entered the room, things took a turn. The room was extremely hot, and the air conditioning didn’t work properly for hours. Despite multiple attempts to contact reception, the bar, and room service — no one answered. We had to stay in that hot room with no support, which ruined much of our evening.
The next day (01st August), when checking out, we tried to inquire about a payment issue, but the receptionist was extremely rude and dismissive — a complete contrast to our check-in experience. We felt disrespected and ignored.
Unfortunately, this poor customer service and lack of responsiveness completely overshadowed what could have been a good stay. I do not recommend this hotel based on our experience.
訪客用戶
好友出遊
標準雙人或雙床房
入住於2025年07月
3.0
評價於:2025年07月21日
Reception staff is very poor. I asked, "What time is check out?"reception staff member: " :You want chicken ?"
Not just one but twice . On checking, demanding email, mobile number, and address. When I said , "You already have this informed ." I was informed they didn't my information, which was false. I had already received a number of emails from the Cude prior to booking in , with all this informed on the email.
Michael
訪客用戶
好友出遊
標準雙人間
入住於2025年06月
3.7
評價於:2025年06月08日
Lovely hotel in an amazing location ruined by ‘sauna like’ hotel room, due to broken air con (which apparently had been broken for several months). Disappointing that we weren’t told in advance of this, then we would have had the choice to book another hotel. When we complained shortly after arrival we were told a maintenance guy would come up and fix it. He fiddled with the air con settings and we were told that it had been reset and would work in an hour. We went for a walk and came back to a just as hot room. When we questioned the reception staff they said the hotel was fully booked and we couldn’t change rooms, and that we weren’t the only people having this problem. I think this was a lie as the hotel seemed quiet, why not be honest? What I didn’t understand was how come there was air con in reception but not in the hotel rooms?
The restaurant at breakfast was empty, but the food was lovely and the staff were really helpful.
Shame as there is so much potential for this hotel, but I won’t be staying there again until the hotel owners make some changes and put the customers first.
訪客用戶
好友出遊
雙人間 - 可供殘疾人使用殘疾人專用淋浴/
入住於2025年05月
3.7
評價於:2025年05月24日
Very nice place, excellent location with parking and good services
House of Fun
夫妻/情侶出遊
標準雙人間
入住於2023年05月
4.0
評價於:2023年07月11日
The lOCATION was very convenient; as their was easy access to Birmingham Wharfside and Mailbox, leaving me with many restaurant options. For those that love to travel into the city to shop this is the perfect location due the Bullring was around a 10 minute walk from the hotel.
Upon arrival there was know one at reception to check us in; we waited approximately 5 minutes before a staff member arrived. However the staff member that attended to us we very polite at and helpful. Good SERVICE
The hotel rooms itself had an innovative modern style.
The bed was very comfortable and linen was beautifully textured, they were also very considerate with towel as they insured that spare towels where provided. I must say the the the rooms were very CLEAN I was also very pleased with the robes that were provided. Contrary to all theses great factors the corridors within the complex are in some much need of a refurb.
Apart from the hotel rooms there was no other AMENITIES because unfortunately the guest !NO LONGER HAVE ACCESS TO THE SPA! due to its closure earlier this year. This was very misleading due to the fact that the hotels unique selling point and main advertisement focus was the spa.
We booked CubeHotel for a couples’ 訂房網站 and were initially welcomed by a very friendly and professional receptionist at check-in (3 PM on 31st July). First impressions were great.
However, once we entered the room, things took a turn. The room was extremely hot, and the air conditioning didn’t work properly for hours. Despite multiple attempts to contact reception, the bar, and room service — no one answered. We had to stay in that hot room with no support, which ruined much of our evening.
The next day (01st August), when checking out, we tried to inquire about a payment issue, but the receptionist was extremely rude and dismissive — a complete contrast to our check-in experience. We felt disrespected and ignored.
Unfortunately, this poor customer service and lack of responsiveness completely overshadowed what could have been a good stay. I do not recommend this hotel based on our experience.
訪客用戶
好友出遊 標準雙人或雙床房
入住於2025年07月
3.0
評價於:2025年07月21日
Reception staff is very poor. I asked, "What time is check out?"reception staff member: " :You want chicken ?"
Not just one but twice . On checking, demanding email, mobile number, and address. When I said , "You already have this informed ." I was informed they didn't my information, which was false. I had already received a number of emails from the Cude prior to booking in , with all this informed on the email.
Michael
訪客用戶
好友出遊 標準雙人間
入住於2025年06月
3.7
評價於:2025年06月08日
Lovely hotel in an amazing location ruined by ‘sauna like’ hotel room, due to broken air con (which apparently had been broken for several months). Disappointing that we weren’t told in advance of this, then we would have had the choice to book another hotel. When we complained shortly after arrival we were told a maintenance guy would come up and fix it. He fiddled with the air con settings and we were told that it had been reset and would work in an hour. We went for a walk and came back to a just as hot room. When we questioned the reception staff they said the hotel was fully booked and we couldn’t change rooms, and that we weren’t the only people having this problem. I think this was a lie as the hotel seemed quiet, why not be honest? What I didn’t understand was how come there was air con in reception but not in the hotel rooms?
The restaurant at breakfast was empty, but the food was lovely and the staff were really helpful.
Shame as there is so much potential for this hotel, but I won’t be staying there again until the hotel owners make some changes and put the customers first.
訪客用戶
好友出遊 雙人間 - 可供殘疾人使用殘疾人專用淋浴/
入住於2025年05月
3.7
評價於:2025年05月24日
Very nice place, excellent location with parking and good services
House of Fun
夫妻/情侶出遊 標準雙人間
入住於2023年05月
4.0
評價於:2023年07月11日
The lOCATION was very convenient; as their was easy access to Birmingham Wharfside and Mailbox, leaving me with many restaurant options. For those that love to travel into the city to shop this is the perfect location due the Bullring was around a 10 minute walk from the hotel.
Upon arrival there was know one at reception to check us in; we waited approximately 5 minutes before a staff member arrived. However the staff member that attended to us we very polite at and helpful. Good SERVICE
The hotel rooms itself had an innovative modern style.
The bed was very comfortable and linen was beautifully textured, they were also very considerate with towel as they insured that spare towels where provided. I must say the the the rooms were very CLEAN I was also very pleased with the robes that were provided. Contrary to all theses great factors the corridors within the complex are in some much need of a refurb.
Apart from the hotel rooms there was no other AMENITIES because unfortunately the guest !NO LONGER HAVE ACCESS TO THE SPA! due to its closure earlier this year. This was very misleading due to the fact that the hotels unique selling point and main advertisement focus was the spa.
_WeChat428566****
夫妻/情侶出遊
標準雙人間
入住於2025年05月
Charlene
夫妻/情侶出遊
標準雙人間
入住於2024年02月
treetreetreetree
家庭出遊
標準雙人間
入住於2025年07月
Xiangrikuihuamiao
好友出遊
標準雙人或雙床房
入住於2023年12月
訪客用戶
商務出差
標準雙人間
入住於2023年02月
訪客用戶
夫妻/情侶出遊
標準雙人間
入住於2025年07月
訪客用戶
好友出遊
標準雙人或雙床房
入住於2025年07月
訪客用戶
好友出遊
標準雙人間
入住於2025年06月
訪客用戶
好友出遊
雙人間 - 可供殘疾人使用殘疾人專用淋浴/
入住於2025年05月
House of Fun
夫妻/情侶出遊
標準雙人間
入住於2023年05月
_WeChat428566****
夫妻/情侶出遊 標準雙人間
入住於2025年05月
Charlene
夫妻/情侶出遊 標準雙人間
入住於2024年02月
treetreetreetree
家庭出遊 標準雙人間
入住於2025年07月
Xiangrikuihuamiao
好友出遊 標準雙人或雙床房
入住於2023年12月
訪客用戶
商務出差 標準雙人間
入住於2023年02月
訪客用戶
夫妻/情侶出遊 標準雙人間
入住於2025年07月
訪客用戶
好友出遊 標準雙人或雙床房
入住於2025年07月
訪客用戶
好友出遊 標準雙人間
入住於2025年06月
訪客用戶
好友出遊 雙人間 - 可供殘疾人使用殘疾人專用淋浴/
入住於2025年05月
House of Fun
夫妻/情侶出遊 標準雙人間
入住於2023年05月