伯明翰市中心假日酒店 (Holiday Inn Birmingham City Centre)

An amazing stay as always the staff here always go above and beyond for you needed slightly larger room due to my partner on crutches and they even put us in a room we was in before! Such clean facilities me and my partner felt really comfortable safe and happy here will stay again! Comfy pillows, bed, lovely bathroom shower and bath, toiletries on wall are very nice smelling, we will be back on Thursday to stay! :)

酒店提供延遲退房 ，行李寄存，旁邊的停車樓NCP住店客人可享優惠，前台服務很好，耐心回應客人需求，溝通順暢。

實在沒有想到酒店的位置是如此的，方便他距離火車站僅僅在二30米就可以到達，實在是太方便了，他到每一個景點的距離都可以走路就可以實現，不需要乘坐其他公共交通工具旁邊就是中國城願意吃什麼東西都可以改善自己的伙食，對我們全家來説，實在是太方便了酒店住起來也非常的安靜舒適！而且酒店非常的安全，總之非常的滿意！

地理位置 滿分 酒店服務效率 滿分 房間面積比倫敦寬敞 唯獨美中不足： 幾次入住廁所裡及浴缸裡都有多根毛髮 這僅是一次的 上一次是長髮 大家可以自行腦補

房間很細，無位置可以打開行李喼，房間通道只可一人通過！浴室也很細，水壓弱，沖涼熱水不夠熱，好彩現在是夏天。廁所沒有毛巾鈎，只有坐廁上一個毛巾架，十分不方便。酒店已有多年歷史，設施雖然翻新，但仍然比較差。

十分不滿意，Check in後發覺冷氣壞了，只能提供風扇。花灑頭也是壞的，前後也出水。睡覺時，感覺有東西咬，不舒服，睡眠質素欠佳。 好處是地點方便，近火車站。

想到英國治安不好特地找大的連鎖酒店住，酒店房間裡面設施有點老舊，電梯不需要刷卡就能上下，人來人往比較雜，住了3晚第四天早上要去退房發現錢包裡面的銀行卡和現金都沒有了，但是手機還在，估計是早上上廁所或是洗澡的時候我手機放在廁所沒被拿走（前一天晚上8點左右中國城吃完飯付過現金後還找回10英鎊零錢放到錢包裡，然後直接回的酒店沒有出去過），下去前台要看監控回覆説每層樓是沒有監控的，衹有大廳有監控。還好護照手機還在，正好要趕火車衹能自認倒黴先走了，下次住酒店一定要記得上

My room Aircond is not functioning upon check in, tried calling the reception many times (between 3.30pm-6pm) but no one answers my calls! The negative experience begins…… Had to go down physically to the reception to seek assistance and met with an arrogant staff named Naqash (male), according to him the aircon issue started the night before we checked in, and the maintenance team are up in the roof fixing the aircon; I then queried if the room already had issue with the aircon then why did they assign me the room? He then changed his mind and said my room is not in the affected list (?) then he offered to show me the list of rooms that some are highlighted in RED and some are in GREEN, he then arrogantly pointing out my room in the list is showing Green, according to him, that means my room is not affected when they assigned me the room…..I then verified with him when the issue started, this time he said a week ago, then he offered me a stand fan!! I declined and insisted someone to check my room, and fix the aircond, he arrogantly replied that’s the maintenance team’s job and according to him, they are in the roof fixing the problem. I further clarify that if my room is not affected and it’s not highlighted in RED in his list, then why is the aircon not functioning? Can he get maintenance to check?? He just offered me a stand fan and food hoping I’ll accept, when I declined, he then questioned me what do I want him to do!? Wow, was I making his life difficult ??? seems like he didn’t get the point, I just want my room aircond to be working, do I fully paid the hotel much in advance before I check in and to receive a broken room upon check in???!!? He was so arrogant and unable to resolve the issue that I had to demand for a higher authority to help resolve the problem! Wasted so much of our time and what an awful experience! Compliment goes to Mr. Geoff who was the duty manager and he was really working hard trying his best to resolve the issue although we had to compromise a little, and by the time, it was already almost 9pm…. but we appreciate his gesture and the effort. Thanks again Geoff and thumbs up to you! Kind reminder: The room in Holiday Inn does not look anything like the pictures on Trip

在new street火車站旁邊，火車站出門就到了，旁邊就是唐人街，吃飯問題解決，到市政廳跟bullring也很近，可能出行人多，我們12點多到了還不能入住，但是前台服務員很好，寄存行李後去忙工作回來後入住

伯明翰市中心，對面就是唐人街，背後就是火車站，吃的挺多，交通便利。裝修看起來挺新挺乾淨。 房間空調是壞的，燈很昏暗。 訂了早餐，沒注意早餐是10點，以為是11點，然後10點半過去告訴我結束了。我尋思結束了給個蛋奶的總沒問題吧，但是什麼都沒有，白花錢了。