Dissappointing... We come here for more than six years, and it goes seamlessly down. In the evening is the sauna neglected, nobody comes to replenish towels and water cups, not to mention that "renovation" meant the removal of the fridge, which used to offer free soft drinks and bottled water after the saune. Just two sorts of tea (if you can sustain that four kind of black tea means four sorts of tea...). Nobody controls the sauna temperature anymore, one day it was crispy hot, last time one could fall asleep inside...
The rooms cannot be heated, just cooled. If you try to turn air condition off, you can´t, and they need the approval of the building´s owner to change the set temperature for the entire hotel. Last time they offered us a heater, now we had to change room for extra charge.
All staff seemed overwhelmed with the complaints, except for apologies there is nothing to get in exchange for the wasted time and money...
Room keys don´t always work in the elevator or on the floor. Extra coding for the sauna works every now and then.
Staff overwhelmed, room orders come very late or not at all. No coffee sets whatsoever.
My partner and I really enjoyed our stay. Carlotta and Thea helped me plan a surprise for my partner since we were celebrating our anniversary, and I was very impressed with how helpful they were with accommodating my request. All the staff were friendly and went out of their way, I definitely recommend a stay at this wonderfully unique hotel.
匿名用戶
獨自出遊
中型叢林客房
入住於2025年12月
4.0
評價於:2026年01月17日
兒童酒店,並不適合喜歡設計感的人度假,放了童話書和繪本
訪客用戶
商務出差
中型叢林客房
入住於2025年03月
3.7
評價於:2025年03月06日
The hotel is in a perfect location. They seemed to have some maintenance going on the level above. Breakfast is great. A little flexibility with changing the stay due to unforeseen circumstances would
Have been appreciated
匿名用戶
商務出差
中型叢林客房
入住於2024年07月
4.7
很棒
評價於:2024年07月05日
Ganz tolles Hotel. Etwas ganz Spezielles. Mit Blick auf den Zoo. Selten so ein schönes Erlbnis gehabt.
Dissappointing... We come here for more than six years, and it goes seamlessly down. In the evening is the sauna neglected, nobody comes to replenish towels and water cups, not to mention that "renovation" meant the removal of the fridge, which used to offer free soft drinks and bottled water after the saune. Just two sorts of tea (if you can sustain that four kind of black tea means four sorts of tea...). Nobody controls the sauna temperature anymore, one day it was crispy hot, last time one could fall asleep inside...
The rooms cannot be heated, just cooled. If you try to turn air condition off, you can´t, and they need the approval of the building´s owner to change the set temperature for the entire hotel. Last time they offered us a heater, now we had to change room for extra charge.
All staff seemed overwhelmed with the complaints, except for apologies there is nothing to get in exchange for the wasted time and money...
Room keys don´t always work in the elevator or on the floor. Extra coding for the sauna works every now and then.
Staff overwhelmed, room orders come very late or not at all. No coffee sets whatsoever.
My partner and I really enjoyed our stay. Carlotta and Thea helped me plan a surprise for my partner since we were celebrating our anniversary, and I was very impressed with how helpful they were with accommodating my request. All the staff were friendly and went out of their way, I definitely recommend a stay at this wonderfully unique hotel.
匿名用戶
獨自出遊 中型叢林客房
入住於2025年12月
4.0
評價於:2026年01月17日
兒童酒店,並不適合喜歡設計感的人度假,放了童話書和繪本
訪客用戶
商務出差 中型叢林客房
入住於2025年03月
3.7
評價於:2025年03月06日
The hotel is in a perfect location. They seemed to have some maintenance going on the level above. Breakfast is great. A little flexibility with changing the stay due to unforeseen circumstances would
Have been appreciated
匿名用戶
商務出差 中型叢林客房
入住於2024年07月
4.7
很棒
評價於:2024年07月05日
Ganz tolles Hotel. Etwas ganz Spezielles. Mit Blick auf den Zoo. Selten so ein schönes Erlbnis gehabt.
訪客用戶
好友出遊
中等都市雙床房
入住於2026年07月
訪客用戶
家庭出遊
特大城市房
入住於2025年11月
訪客用戶
好友出遊
中型叢林客房
入住於2025年08月
訪客用戶
夫妻/情侶出遊
中等都市雙床房
入住於2025年06月
訪客用戶
商務出差
中等都市雙人床房
入住於2025年07月
匿名用戶
夫妻/情侶出遊
超寬敞叢林間
入住於2025年01月
匿名用戶
獨自出遊
中型叢林客房
入住於2025年12月
訪客用戶
商務出差
中型叢林客房
入住於2025年03月
匿名用戶
商務出差
中型叢林客房
入住於2024年07月
訪客用戶
商務出差
中型叢林客房
入住於2025年09月
訪客用戶
好友出遊 中等都市雙床房
入住於2026年07月
訪客用戶
家庭出遊 特大城市房
入住於2025年11月
訪客用戶
好友出遊 中型叢林客房
入住於2025年08月
訪客用戶
夫妻/情侶出遊 中等都市雙床房
入住於2025年06月
訪客用戶
商務出差 中等都市雙人床房
入住於2025年07月
匿名用戶
夫妻/情侶出遊 超寬敞叢林間
入住於2025年01月
匿名用戶
獨自出遊 中型叢林客房
入住於2025年12月
訪客用戶
商務出差 中型叢林客房
入住於2025年03月
匿名用戶
商務出差 中型叢林客房
入住於2024年07月
訪客用戶
商務出差 中型叢林客房
入住於2025年09月