Although our hotel reservation was Kingsize bed, the lady at the reception said that they gave the kingsize bed to another customer and that they did not have a kingsize bed. We had to sleep in a twin bed. The lady at the reception said that she would talk to the manager and return, that they could give us a discount because of this situation, but there was no return. Also the room was not cleaned for 3 days. We were told that we had to pay 5 euro for room cleaning. I heard this for the first time and I was very surprised.
訪客用戶
家庭出遊
阿克塞爾城市房
入住於2025年02月
2.2
評價於:2025年02月06日
Of the 3 nights we were staying in the hotel, not a single time did the cleaning lady come to clean the room, throw out the trash or even bring a single towel! So from that side, I am shocked that a supposedly 4 star hotel doesn't have daily room cleaning service. On top of that, the first night there was a - what sounded to me as a fire alarm test and trial at 4 AM! The bright side of this hotel is the lady Pamela which works at the reception, she was very kind and helpful to give us an earlier checkin, and show me all the things around in the neighborhood, advice on transport, restaurants, etc. So thank you for the exceptional service Pamela!
訪客用戶
與好友旅遊
阿克塞爾高級房
入住於2025年01月
1.0
評價於:2025年01月11日
Je te déteste toi et ton service
Chris
與好友旅遊
阿克塞爾套房
入住於2024年01月
3.7
評價於:2024年01月09日
War im Großen und Ganzen super, finde nur das die Suit größer sein könnte für den Preis
Although our hotel reservation was Kingsize bed, the lady at the reception said that they gave the kingsize bed to another customer and that they did not have a kingsize bed. We had to sleep in a twin bed. The lady at the reception said that she would talk to the manager and return, that they could give us a discount because of this situation, but there was no return. Also the room was not cleaned for 3 days. We were told that we had to pay 5 euro for room cleaning. I heard this for the first time and I was very surprised.
訪客用戶
家庭出遊 阿克塞爾城市房
入住於2025年02月
2.2
評價於:2025年02月06日
Of the 3 nights we were staying in the hotel, not a single time did the cleaning lady come to clean the room, throw out the trash or even bring a single towel! So from that side, I am shocked that a supposedly 4 star hotel doesn't have daily room cleaning service. On top of that, the first night there was a - what sounded to me as a fire alarm test and trial at 4 AM! The bright side of this hotel is the lady Pamela which works at the reception, she was very kind and helpful to give us an earlier checkin, and show me all the things around in the neighborhood, advice on transport, restaurants, etc. So thank you for the exceptional service Pamela!
訪客用戶
與好友旅遊 阿克塞爾高級房
入住於2025年01月
1.0
評價於:2025年01月11日
Je te déteste toi et ton service
Chris
與好友旅遊 阿克塞爾套房
入住於2024年01月
3.7
評價於:2024年01月09日
War im Großen und Ganzen super, finde nur das die Suit größer sein könnte für den Preis
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