I stayed at Awana Resort for 3 days. The room was big and clean, which is a plus point, and the warm pool was enjoyable.
It’s a good place if your main purpose is golfing or shopping at the Premium Outlet — the free shuttle service is convenient. However, if you plan to spend most of your time at Genting Resort for shopping, dining, or entertainment, it can be inconvenient. You’ll need to take either the cable car or a Grab. I preferred Grab, as it’s cheaper, especially when travelling with a group.
Breakfast was average — the milk for oats wasn’t cold, and there weren’t many vegetables for the salad (only one type at the counter).
One unpleasant experience was getting locked out of my room on the second day after a tiring day. Both key cards failed, and I had to walk all the way to the reception. There was no explanation or apology from the staff, which was disappointing.
Overall, a decent stay if you’re there for golf or outlet shopping, but less ideal if your plans revolve around Genting Resort attractions.
Jocelyn97
夫妻/情侶出遊
高級豪華房
入住於2025年10月
4.2
很好
評價於:2025年10月06日
Overall, the experience is quite good, and the check-in process is quick. The shuttle service to the Genting Premium Outlet runs on time. Breakfast is so-so, but it offers a variety of foods and drinks with the best golf view while enjoying your meal. Just to highlight one thing, I think the front desk employees didn't explain much about where the breakfast area is or the check-out time, so we had to ask. I hope this can be improved.
!!! DO NOT BOOK THIS HOTEL - BED BUGS !!!
Terrible Experience – Bed Bugs & No Accountability
My partner got bed bug bites during our stay and provided photos + a doctor’s note to the hotel. It’s been 3 days with no response, and they refuse to refund me. Bed bugs are a serious health and hygiene issue, and the lack of urgency in addressing this matter is appalling.
Photos attached show that the bites are consistent with bed bug bite patterns.
Completely unacceptable for a resort of this standard. Avoid if you value cleanliness and proper customer service.
Fazi Hussin
家庭出遊
高級豪華六人房
入住於2025年09月
5.0
超讚
評價於:2025年10月04日
I like this village very much. The gym, pool, restaurants and the gardens. The staff help us by taking care of our bags as we arrive at 10.00. The shuttle provided by AGH take us to cable car. So we spent the out door games in Genting Theme Park without worry. But please make sure your room has view... Just ask. I will come back soon..
A**n
家庭出遊
別墅式套房
入住於2025年10月
4.2
很好
評價於:2025年10月06日
It could be so incredible good if there is some additional free complimentary mini bar (soft drinks/snacks) for the kids. This is villa, so i was expected something extra a little bit along with the much higher price of the villa. Other than that, all is good and will book the hotel again in the future
WJing7268
家庭出遊
俱樂部套房
入住於2025年09月
5.0
超讚
評價於:2025年09月24日
The hotel is very clean and comfortable, with a welcoming atmosphere that makes you feel at home. The rooms are well-maintained and quiet, ensuring a relaxing stay. The environment is pleasant and peaceful, perfect for rest or work. Staff are friendly and helpful, making the overall experience smooth and enjoyable. Highly recommended for a comfortable stay.
I stayed at Awana Resort for 3 days. The room was big and clean, which is a plus point, and the warm pool was enjoyable.
It’s a good place if your main purpose is golfing or shopping at the Premium Outlet — the free shuttle service is convenient. However, if you plan to spend most of your time at Genting Resort for shopping, dining, or entertainment, it can be inconvenient. You’ll need to take either the cable car or a Grab. I preferred Grab, as it’s cheaper, especially when travelling with a group.
Breakfast was average — the milk for oats wasn’t cold, and there weren’t many vegetables for the salad (only one type at the counter).
One unpleasant experience was getting locked out of my room on the second day after a tiring day. Both key cards failed, and I had to walk all the way to the reception. There was no explanation or apology from the staff, which was disappointing.
Overall, a decent stay if you’re there for golf or outlet shopping, but less ideal if your plans revolve around Genting Resort attractions.
Jocelyn97
夫妻/情侶出遊 高級豪華房
入住於2025年10月
4.2
很好
評價於:2025年10月06日
Overall, the experience is quite good, and the check-in process is quick. The shuttle service to the Genting Premium Outlet runs on time. Breakfast is so-so, but it offers a variety of foods and drinks with the best golf view while enjoying your meal. Just to highlight one thing, I think the front desk employees didn't explain much about where the breakfast area is or the check-out time, so we had to ask. I hope this can be improved.
!!! DO NOT BOOK THIS HOTEL - BED BUGS !!!
Terrible Experience – Bed Bugs & No Accountability
My partner got bed bug bites during our stay and provided photos + a doctor’s note to the hotel. It’s been 3 days with no response, and they refuse to refund me. Bed bugs are a serious health and hygiene issue, and the lack of urgency in addressing this matter is appalling.
Photos attached show that the bites are consistent with bed bug bite patterns.
Completely unacceptable for a resort of this standard. Avoid if you value cleanliness and proper customer service.
Fazi Hussin
家庭出遊 高級豪華六人房
入住於2025年09月
5.0
超讚
評價於:2025年10月04日
I like this village very much. The gym, pool, restaurants and the gardens. The staff help us by taking care of our bags as we arrive at 10.00. The shuttle provided by AGH take us to cable car. So we spent the out door games in Genting Theme Park without worry. But please make sure your room has view... Just ask. I will come back soon..
A**n
家庭出遊 別墅式套房
入住於2025年10月
4.2
很好
評價於:2025年10月06日
It could be so incredible good if there is some additional free complimentary mini bar (soft drinks/snacks) for the kids. This is villa, so i was expected something extra a little bit along with the much higher price of the villa. Other than that, all is good and will book the hotel again in the future
WJing7268
家庭出遊 俱樂部套房
入住於2025年09月
5.0
超讚
評價於:2025年09月24日
The hotel is very clean and comfortable, with a welcoming atmosphere that makes you feel at home. The rooms are well-maintained and quiet, ensuring a relaxing stay. The environment is pleasant and peaceful, perfect for rest or work. Staff are friendly and helpful, making the overall experience smooth and enjoyable. Highly recommended for a comfortable stay.
M480148****
家庭出遊
別墅式套房
入住於2025年12月
匿名用戶
好友出遊
高級豪華房
入住於2025年10月
Jocelyn97
夫妻/情侶出遊
高級豪華房
入住於2025年10月
The Most Beautiful Girl in the World
家庭出遊
高級豪華房
入住於2025年12月
訪客用戶
夫妻/情侶出遊
行政套房
入住於2025年09月
Fazi Hussin
家庭出遊
高級豪華六人房
入住於2025年09月
A**n
家庭出遊
別墅式套房
入住於2025年10月
WJing7268
家庭出遊
俱樂部套房
入住於2025年09月
YYZOOI
家庭出遊
高級豪華房
入住於2025年09月
M359526****
夫妻/情侶出遊
俱樂部套房
入住於2025年09月
M480148****
家庭出遊 別墅式套房
入住於2025年12月
匿名用戶
好友出遊 高級豪華房
入住於2025年10月
Jocelyn97
夫妻/情侶出遊 高級豪華房
入住於2025年10月
The Most Beautiful Girl in the World
家庭出遊 高級豪華房
入住於2025年12月
訪客用戶
夫妻/情侶出遊 行政套房
入住於2025年09月
Fazi Hussin
家庭出遊 高級豪華六人房
入住於2025年09月
A**n
家庭出遊 別墅式套房
入住於2025年10月
WJing7268
家庭出遊 俱樂部套房
入住於2025年09月
YYZOOI
家庭出遊 高級豪華房
入住於2025年09月
M359526****
夫妻/情侶出遊 俱樂部套房
入住於2025年09月