貝爾格萊德老磨坊酒店-麗笙精選酒店 (Radisson Collection Hotel, Old Mill Belgrade)

這是我入住酒店以來最糟糕的一次體驗之一。 我們預訂了兩晚住宿。由於火車嚴重晚點，我們無法趕上第一晚入住，並提前通過郵件聯繫了酒店。酒店回覆表示無法取消第一晚費用，這一點雖然令人遺憾，但我們接受了相關政策。 然而，第二天入住時發生的一系列問題讓人非常失望。 首先，前台將我們朋友預訂的高級房錯誤地安排成了和我們相同的普通房型。我們主動提出疑問後，工作人員才表示之後會幫忙更換房間，但整個過程中並沒有承認這是酒店方面的失誤，也沒有任何道歉。 其次，酒店客房區域有兩部不同的電梯通往不同區域。入住時沒有任何工作人員提供指引。當我們詢問服務人員電梯位置時，對方甚至沒有根據我們的房號告訴我們應該乘坐哪部電梯，導致我們花了不少時間尋找房間。 最令人無法接受的是退房時發生的事情。兩位前台工作人員要求我們付款所謂的“No-show Fee（未入住費用）”，理由是我們第一晚沒有到店。我們對此感到非常震驚，因為我們已經付款了整個訂單費用，從未聽説過已經付款的客人還需要額外付款所謂的“未入住費”。經過將近20分鐘的溝通和確認後，酒店最終承認這是系統錯誤，並僅僅説了一句“Sorry”，沒有任何進一步解釋或補償。 整個入住過程中，酒店前台表現出的專業性和服務意識都令人失望。幸運的是，餐廳工作人員始終非常友善、熱情且樂於幫助客人，這是我願意多給這一顆星的唯一原因。 希望酒店能夠認真改進員工培訓和內部管理流程，避免類似情況再次發生。 This was one of the worst hotel experiences I have ever had. We booked a two-night stay. Due to a significant train delay, we were unable to arrive on the first night. We informed the hotel in advance by email, and they told us that the first night could not be cancelled. Although disappointing, we accepted the policy. Unfortunately, the problems started when we arrived the next day. First, our friend’s Superior Room reservation was incorrectly assigned as a standard room identical to ours. Only after we questioned the room type did the front desk agree to change the room later. At no point did they acknowledge the mistake or apologize for the inconvenience. Second, there are two different elevators serving different guest room areas, yet no one provided any guidance during check-in. When we asked a staff member where to go, they failed to direct us to the correct elevator based on our room number, leaving us wandering around trying to find our room. The most unacceptable incident happened during check-out. Two front desk employees insisted that we pay a “No-Show Fee” because we had not arrived on the first night. We were shocked, as we had already paid for the entire reservation and had never encountered a situation where a guest was charged an additional no-show fee on top of a fully paid booking. After nearly 20 minutes of discussion and verification, the hotel finally admitted that it was a system error. Their response was simply “Sorry,” with no further explanation, apology, or attempt to make up for the inconvenience. The lack of professionalism and accountability displayed by the front desk staff throughout our stay was extremely disappointing. The only positive aspect of this hotel was the restaurant staff, who were consistently friendly, welcoming, and helpful. They are the sole reason I am giving this property an extra star. I hope the hotel improves its staff training and internal procedures to ensure future guests do not experience the same issues.

貝爾格萊德最好的酒店，沒有之一，下次還會繼續睡

Very nice and high class hotel at the center of Belgrade. Food at the restaurant is also good quality but little over priced. I’ve been staying at this hotel since 3-4 years already. It’s my regular stop over spot in Serbia. However, this year they charge for parking!?. Which is 25€ fixed price, without any exception. This is simply too much. Like a soft rubbery to be frank. I pay less in Amsterdam or Paris for parking which is a big deal in those cities. I hope the management understands that this is a decision changing fact for most of the customers.

鬧中取靜的酒店，設施齊全，待人友好！

Хотели взять деньги дополнительно за то что входит в стоимость

Все отлично, удобно расположен, но до коллег не дозвониться. На сообщения по апгрейду номера они не отвечали.

Quite good hotel, clean and comfortable. Saw a lot business men staying here.

位置不錯，房間非常安靜

整體還行！不足之處 我已經網上付款了，還付款了一次、後面溝通了説搞錯了

衞生做的很好