Upon arriving to the hotel we were greeted by lovely staff. But that is about the only thing that went right.
The room number had a lot of dust, which means that it was either not vacuumed properly or even at all.
Furthermore, we stayed in the hotel for five nights, and not a single time were our bedsheets changed. Which is very upsetting, I wash myself every day and then have to go to a dusty bed.
On the topic of washing — our bathroom had rust (or mold?) which didn’t make it very pleasant to have a full on shower and relax. The decorative tile in the bath was cracked or fell off the wall, and under it it was quite rusty.
In conclusion we’re very upset that we had booked a four-star hotel and then were treated like this. We get that not everyone can afford a renovation of the bathroom, but changing bedsheets is surely mandatory with a frequency of less than five days. We will be attaching the photos proving this review.
Location is perfect for Gatwick flights. The elevation is a joke and its at times confusing
匿名用戶
商務出差
豪華雙人房
入住於2023年10月
4.2
很好
評價於:2023年11月05日
Great hotel and services, however could do with more amenities such as basic toiletries and slippers or bathrobe. Was surprised that it was not included in the deluxe room and was only available for a more expensive room which makes no sense because it’s suppose to be a 4 Star hotel. Other than that everything was great. Friendly staff, cleaned regularly and were super helpful. Had breakfast on the first day, it was okay, could be better with more variety.
Upon arriving to the hotel we were greeted by lovely staff. But that is about the only thing that went right.
The room number had a lot of dust, which means that it was either not vacuumed properly or even at all.
Furthermore, we stayed in the hotel for five nights, and not a single time were our bedsheets changed. Which is very upsetting, I wash myself every day and then have to go to a dusty bed.
On the topic of washing — our bathroom had rust (or mold?) which didn’t make it very pleasant to have a full on shower and relax. The decorative tile in the bath was cracked or fell off the wall, and under it it was quite rusty.
In conclusion we’re very upset that we had booked a four-star hotel and then were treated like this. We get that not everyone can afford a renovation of the bathroom, but changing bedsheets is surely mandatory with a frequency of less than five days. We will be attaching the photos proving this review.
Location is perfect for Gatwick flights. The elevation is a joke and its at times confusing
匿名用戶
商務出差 豪華雙人房
入住於2023年10月
4.2
很好
評價於:2023年11月05日
Great hotel and services, however could do with more amenities such as basic toiletries and slippers or bathrobe. Was surprised that it was not included in the deluxe room and was only available for a more expensive room which makes no sense because it’s suppose to be a 4 Star hotel. Other than that everything was great. Friendly staff, cleaned regularly and were super helpful. Had breakfast on the first day, it was okay, could be better with more variety.
匿名用戶
獨自出遊
豪華雙人房
入住於2026年05月
訪客用戶
夫妻/情侶出遊
豪華雙床房
入住於2026年02月
匿名用戶
好友出遊
豪華雙床房
入住於2026年02月
匿名用戶
家庭出遊
豪華雙床房
入住於2025年06月
匿名用戶
獨自出遊
豪華雙床房
入住於2025年03月
訪客用戶
獨自出遊
豪華雙床房
入住於2025年05月
匿名用戶
商務出差
豪華雙人房
入住於2023年10月
訪客用戶
好友出遊
豪華雙床房
入住於2024年06月
訪客用戶
商務出差
豪華雙人房
入住於2025年03月
匿名用戶
好友出遊
豪華雙人房
入住於2024年01月
匿名用戶
獨自出遊 豪華雙人房
入住於2026年05月
訪客用戶
夫妻/情侶出遊 豪華雙床房
入住於2026年02月
匿名用戶
好友出遊 豪華雙床房
入住於2026年02月
匿名用戶
家庭出遊 豪華雙床房
入住於2025年06月
匿名用戶
獨自出遊 豪華雙床房
入住於2025年03月
訪客用戶
獨自出遊 豪華雙床房
入住於2025年05月
匿名用戶
商務出差 豪華雙人房
入住於2023年10月
訪客用戶
好友出遊 豪華雙床房
入住於2024年06月
訪客用戶
商務出差 豪華雙人房
入住於2025年03月
匿名用戶
好友出遊 豪華雙人房
入住於2024年01月