My recent breakfast experience at this hotel had its ups and downs. First, the baby high chair was disappointingly dirty, even after I spent a considerable amount of time wiping it down with wet wipes, as seen in the pictures. The cleanliness standards should definitely be improved.
As for the breakfast service, it left much to be desired. It felt like there was only one server handling everything, and it took a whopping 20 minutes for a simple yogurt to be served. I'm confident I could have prepared it in two minutes myself. Plus, the portion of yogurt was quite small, and the oatmeal was almost inedibly dry. However, I must admit that the full breakfast option redeemed the dining experience.
In summary, while the full breakfast was enjoyable, the cleanliness of the baby high chair and the slow service for basic items like yogurt need significant improvement.
The good- great location, high quality bed and furnishings.
The disappointing- bar service in 1st floor awful. Lots of staff but took 30 mins to get 2 glasses of wine-had to chase up to get it. Different levels of wine in the two glasses.
Service at breakfast also not good. Lots of staff but slow and no greetings/ interactions. The hot food was great but local cheese was some Brie and curled up slices of ? cheddar. Fruit salad was 95% apple with the rest watermelon. Home made granola - looked like Alpen.
Room very comfortable but air con didn’t seem to work and layer of scum between bathroom sick and marble top - which came out when sink filled for hubby’s shave.
Have fed back to hotel reception so hopefully will improve.
Overall disappointed in what we had planned as a luxury treat.
訪客用戶
夫妻/情侶出遊
行政雙人房
入住於2023年12月
4.5
很好
評價於:2023年12月11日
Great hotel in a great location. Unfortunately on this occasion our room was on the 7th floor (normally stay in a higher floor) and we were kept awake by the music from the Christmas party going on a few floors below.
neena.m
夫妻/情侶出遊
豪華雙人房
入住於2023年08月
5.0
超讚
評價於:2023年08月07日
Excellent experience at the Grand Central, friendly ans helpful staff. The bar staff, Jamie & Jude were absolutely amazing and professional.
The hotel was extremely clean and inviting.
Thank yous for a fantastic stay
訪客用戶
夫妻/情侶出遊
行政雙人房
入住於2024年03月
5.0
超讚
評價於:2024年04月01日
Excellent service, very comfortable bed and great shower, what more do you need 😄
My recent breakfast experience at this hotel had its ups and downs. First, the baby high chair was disappointingly dirty, even after I spent a considerable amount of time wiping it down with wet wipes, as seen in the pictures. The cleanliness standards should definitely be improved.
As for the breakfast service, it left much to be desired. It felt like there was only one server handling everything, and it took a whopping 20 minutes for a simple yogurt to be served. I'm confident I could have prepared it in two minutes myself. Plus, the portion of yogurt was quite small, and the oatmeal was almost inedibly dry. However, I must admit that the full breakfast option redeemed the dining experience.
In summary, while the full breakfast was enjoyable, the cleanliness of the baby high chair and the slow service for basic items like yogurt need significant improvement.
The good- great location, high quality bed and furnishings.
The disappointing- bar service in 1st floor awful. Lots of staff but took 30 mins to get 2 glasses of wine-had to chase up to get it. Different levels of wine in the two glasses.
Service at breakfast also not good. Lots of staff but slow and no greetings/ interactions. The hot food was great but local cheese was some Brie and curled up slices of ? cheddar. Fruit salad was 95% apple with the rest watermelon. Home made granola - looked like Alpen.
Room very comfortable but air con didn’t seem to work and layer of scum between bathroom sick and marble top - which came out when sink filled for hubby’s shave.
Have fed back to hotel reception so hopefully will improve.
Overall disappointed in what we had planned as a luxury treat.
訪客用戶
夫妻/情侶出遊 行政雙人房
入住於2023年12月
4.5
很好
評價於:2023年12月11日
Great hotel in a great location. Unfortunately on this occasion our room was on the 7th floor (normally stay in a higher floor) and we were kept awake by the music from the Christmas party going on a few floors below.
neena.m
夫妻/情侶出遊 豪華雙人房
入住於2023年08月
5.0
超讚
評價於:2023年08月07日
Excellent experience at the Grand Central, friendly ans helpful staff. The bar staff, Jamie & Jude were absolutely amazing and professional.
The hotel was extremely clean and inviting.
Thank yous for a fantastic stay
訪客用戶
夫妻/情侶出遊 行政雙人房
入住於2024年03月
5.0
超讚
評價於:2024年04月01日
Excellent service, very comfortable bed and great shower, what more do you need 😄
匿名用戶
家庭出遊
豪華雙床房
入住於2025年07月
Sherylliu
家庭出遊
豪華家庭房
入住於2025年07月
E_Y_H
獨自出遊
豪華雙人房
入住於2024年06月
訪客用戶
家庭出遊
入住於2023年09月
DDDoDDD
商務出差
豪華雙人房
入住於2024年03月
_M1363281****
家庭出遊
行政雙人房
入住於2024年04月
訪客用戶
夫妻/情侶出遊
行政雙人房
入住於2023年09月
訪客用戶
夫妻/情侶出遊
行政雙人房
入住於2023年12月
neena.m
夫妻/情侶出遊
豪華雙人房
入住於2023年08月
訪客用戶
夫妻/情侶出遊
行政雙人房
入住於2024年03月
匿名用戶
家庭出遊 豪華雙床房
入住於2025年07月
Sherylliu
家庭出遊 豪華家庭房
入住於2025年07月
E_Y_H
獨自出遊 豪華雙人房
入住於2024年06月
訪客用戶
家庭出遊
入住於2023年09月
DDDoDDD
商務出差 豪華雙人房
入住於2024年03月
_M1363281****
家庭出遊 行政雙人房
入住於2024年04月
訪客用戶
夫妻/情侶出遊 行政雙人房
入住於2023年09月
訪客用戶
夫妻/情侶出遊 行政雙人房
入住於2023年12月
neena.m
夫妻/情侶出遊 豪華雙人房
入住於2023年08月
訪客用戶
夫妻/情侶出遊 行政雙人房
入住於2024年03月