COFFIZZ高富詩酒店(北京天安門王府井教堂店) (COFFIZZ HOTEL- the center of Beijing - Near by Forbidde City, Tiananmen Square, Wangfujing Subway)

酒店地點真的非常方便，大概走路2分鐘的轉角就可以搭電梯下地鐵站，走遠一點5分鐘還可以換乘另一條線。旁邊就是一個商場也是應有盡有，不用擔心附近沒有逛的地方。酒店B1有自助洗衣跟烘衣都不用錢，還有簡易的健身房，CP值非常高！另外叫外送也有機器人會自動房門口，但前台不是24小時，半夜叫外送可能不會送到房間，地點也要特別標註清楚，預設的地點好像有跑掉。叫計程車會建議在北側巷子下車，南巷子側上車會比較容易出入。再來缺點的部分，浴室掛鉤及置物架不足，沒有可以放換洗衣服的地方，且淋浴間開門即是房間通道，隱私性較不足，介意者需再留意。

一些tips：1.在教堂後面，入口會路過公共廁所，感覺環境一般吧。 2.晚上八點之後客房服務會下班，需要什麼需要自己去前台拿。 3.定的是家庭房，但和平台上圖片格局不一樣，實際看起來並不大。 4.酒店位置好，旁邊就是in88，想吃東西很方便，外賣很多選擇。

這是我住過的酒店裡最讓人火大的，體驗極差。晚上十二點，我與同行人想烘乾洗了的濕衣服，發現自助洗衣房一共三台烘乾機，而兩台烘乾機使用中，一台使用完成的烘衣機裡面還有衣服沒被拿走。環顧一圈發現沒有凈衣簍，貼著標簽“免費收衣袋”的櫃子是空的。等了半小時後不見人來，我們衹好向前台反映沒有袋子的情況，前台並未提出給我們免費袋子或者前去洗衣房補充袋子，僅僅敷衍解釋了一下袋子的作用，意義不明地告知我們這是個無紡布做的袋子😅。我説因為客人一直不拿烘乾的衣服，我們沒有辦法進行烘乾，所以想找個袋子給衣服裝起來。前台居然陰陽怪氣地告訴我們，“那就衹能等客人自己來取，我們也沒辦法，不好意思哈”並且再次和我強調，“我們這是自助洗衣房”。我不明白自助洗衣房跟理直氣壯敷衍客人有什麼關係。所有的自助洗衣房都應配備凈衣簍或者足夠的洗衣袋，來避免有客人不來拿衣服讓別的客人乾等的情況。這不是共識嗎？回房間後越想越氣，再次聯繫客服，客服説“如果您著急休息的話，衣服繼續放在洗衣機裡，等烘乾機用完了我們幫忙放上去烘。”我看完這個解決方式氣笑了，我投訴烘乾機佔用的解決方式居然是讓我也佔用洗衣機。我和同行人拒絕了，衹好在樓下繼續等，別的烘乾機使用時長是兩個小時起步，我們繼續等了一個半小時，等到凌晨一點半真的等不下去了，衹好帶著濕衣服回去睡覺。第二天換了前台值班，前台説遇到客人不來取衣服這種情況，他們前台是可以幫忙用洗衣袋裝好客人衣服的，不清楚昨天前台是什麼情況，會去看監控核實後找領導反饋，除此之外也沒更多的解釋。我們今天等了一天回訪電話也沒等到。八百一天的酒店，不算貴，但是絕對不廉價，不應該出現這麼讓客人生氣的情況。我對這家前台的專業水平和服務態度完全否定，衹知道陰陽怪氣地敷衍客人，有一點尊重嗎？字太多了寫不下，除了洗衣房還有很多瑕疵，希望大家避雷吧。 This is by far the most infuriating hotel I have ever stayed at, and my experience here was absolutely terrible. At midnight, my travel companion and I wanted to dry our wet laundry. We found there were only three dryers in the self-service laundry room. Two were already in use, and the third one had finished its cycle, yet the previous guest’s clothes were still left inside. We looked around but could not find any clean laundry baskets at all. The cabinet marked with a sign saying Free Laundry Bags was completely empty. We waited for half an hour, but no one came to collect the clothes. We then went to the front desk to explain there were no available bags. Instead of offering us free bags or restocking them in the laundry room, the front desk staff just gave us a perfunctory explanation about what the bags were for, and pointlessly told us they were made of non-woven fabric 😅. I explained that we couldn’t use the dryer because another guest had left their clothes behind, so we hoped to get a bag to put those clothes aside. Shockingly, the front desk staff spoke to us in a sarcastic, passive-aggressive tone and said: “Then you’ll just have to wait for the guest to come get their clothes themselves. There’s nothing we can do about it, sorry.” They even emphasized again: “This is a self-service laundry room.” I really cannot understand how being a self-service area gives them the right to brush off guests so rudely and confidently. Every proper self-service laundry room should be equipped with clean laundry baskets or an adequate supply of laundry bags, precisely to prevent other guests from waiting endlessly because someone abandons their dried clothes. Isn’t this basic common sense? I grew more and more upset after returning to my room, so I contacted customer service again. Their solution was: “If you’re anxious to rest, you can leave your clothes in the washing machine, and we will help put them into the dryer once one becomes free.” I was utterly exasperated and even laughed in disbelief at this suggestion. My complaint about someone hogging the dryer was met with a “solution” that wanted me to occupy the washing machine instead. My friend and I refused this ridiculous proposal, so we kept waiting downstairs. Every dryer cycle here lasts a minimum of two hours. We waited for another hour and a half, and by 1:30 a.m., we could not wait any longer. We finally had to head back to our room to sleep with our clothes still wet. The next day, a different staff member was on duty at the front desk. She told us that when guests fail to pick up their laundry, the front desk is actually supposed to pack the leftover clothes into laundry bags on guests’ behalf. She had no idea why the previous staff acted that way, and said she would check the surveillance footage. No further explanation or apology was offered. We waited the entire day for a follow-up call, but we never received one. I completely disapprove of the front desk team’s professionalism and service attitude. All they know how to do is give guests sarcastic, perfunctory replies—where is even the slightest bit of respect for customers?

房間非常大！！這點超滿意。附近也很熱鬧完全不用擔心吃東西，就在王府井裡，到每個景點都很方便。跟附近一堆很貴的飯店比性價比算不錯

位置非常好，附近有商場，王府井大街就在酒店附近。 衛生情況有待改善。我的房間床頭櫃還遺漏了前一位客人用過的即棄隱形眼鏡。 浴室水壓不足，洗澡水又點小。 員工服務態度很好。 總結來說，也是願意的。

房間空間寬敞明亮，住起來很舒適，整理得也很乾淨。地理位置很好，離地鐵站很近，出門搭車非常方便。櫃檯服務人員親切又客氣，讓人感覺很溫暖。 離開的前一晚剛好遇到下雪❄️，為這趟北京之旅畫下美麗句點。北京真的很大，一次旅行完全不夠，期待下一次再來慢慢探索。

地理位置優越出行方便，酒店環境也很不錯，就在王府井附近，旁邊教堂夜景很美，床品舒適，衞生很好下水無異味，房間溫度也很合適，孩子們説這個酒店真不錯，推薦朋友們來北京也可以住這裡。

酒店位置正在王府井步行街，離地鐵非常也，環境不錯，出行方便。可以步行去故宮博物院、國家博物館、天安門廣場。

酒店衞生乾淨，設計合理！周圍的酒店都住過了，這個最好，性價比最高，老媽讚不絕口。地理位置絕了，走三步就是王府井大街，各種美食。天安門步行十分鐘

可惜沒有早餐，住了好多次，設施有丟丟變舊了。位置一流，鬧中取靜，去哪都不算遠。價格不貴不低，外賣方便選擇多。