北京鑫海錦江大酒店 (Xinhai Jinjiang Hotel)

房間和服務超👍.. 會介紹同事朋友 前往入住.. 早餐也超👍. 下次會再來.

酒店前台服務人員李金澤服務熱情周到，十分貼心細緻，笑容親切，服務主動，讓人感受到家一般的溫暖，待人禮貌友善，溝通順暢，處理問題及時高效，充分展現了良好的職業素養和服務意識，入住體驗非常好，值得表揚！

房間較大，交通方便，可步行去王府井，去故宮、雍和宮、天壇皆可騎行，也可公共交通。周邊飯店多，吃飯方便。

看五月天住在鑫海錦江的家庭房。出門方便，左拐就是史家衚衕，右邊走不遠有地鐵五號線和八號線，交通便捷。酒店大堂氣派，房間面積較大，床品整潔，設施齊全。非常感謝前台小祁小何熱情周到的服務。臨退房時，經理小李親自去房間幫我們拿遺忘的充電線，真可謂是強將手下無弱兵。再來北京，鑫海錦江依然還是首選。

位置倒是很方便，衞生環境啥對北京來説也算好的了，但我沒想到首都北京居然是需要自己下樓拿外賣😂，上海和深圳都是機器人送上樓的

The hotel is well-located, offering convenient access to a nearby station and within walking distance of Wangfujing, while being slightly removed from the busier (and more expensive) center of that area. There are also plenty of affordable local dining options close by. Check-in was smooth, requiring a 500 RMB deposit, which was promptly refunded upon check-out. The room was spacious and generally well-maintained, with good cleaning service. The bed was slightly firm, but the room was equipped with daily-provided bathroom amenities, effective heating, complimentary bottled water, comfortable slippers, and robes. It was spring during our stay, and high dust levels in the city affected the air quality in the room, which could be a concern for guests with allergic rhinitis. Additionally, the hotel's policy of not operating air conditioning during spring resulted in occasional discomfort at night, although a fan was provided quickly upon request. Hotel facilities were not extensively used, but we noted they had a good-sized conference and banquet area, which could be useful for business or event travelers. The neighborhood around the hotel felt safe and was pleasant for walking, with easy access to transportation and food options. The hotel itself was well soundproofed, ensuring a quiet stay despite its central location. One notable drawback was the language barrier. Despite being a 4-star hotel, none of the staff we encountered spoke English, which made communication challenging. On several occasions, calls to the reception desk were disconnected without resolution, which felt unprofessional. Lastly, we chose not to avail of the hotel's breakfast due to its relatively high price, but the abundance of nearby, affordable dining options made this a non-issue. Overall, I would still recommend this hotel to business and family travelers looking for a centrally located, safe, and generally comfortable place to stay.

酒店位於核心區域 出入方便 早餐不錯 服務貼心 設施雖然不新 但是維護良好乾凈 酒店周邊早餐店餐館超市都有 非常方便 適合出遊居住

夫妻出遊，訂3晚，洗漱用品我沒用，但每天都包含在費用裡，第二晚是我打電話讓人送上來的。

致北京鑫海錦江酒店： 您好！ 我們於近期預訂了貴酒店的家庭房，入住共四晚。在此，我想對入住期間感受到的出色服務，特別是服務人員董鑫的貼心幫助，表示誠摯的感謝。 入住首日，我們便遇到了老牌酒店常見的空調問題。當時室外氣溫舒適，但室內卻比較悶熱。我們向客房部反映後，工作人員第一時間送來了風扇，並耐心解釋了酒店的節能政策，響應非常迅速。 真正讓我們感動的是後續的跟進。第二天，我們再次表達了因炎熱帶來的不適。服務人員董鑫在得知情況後，給予了我們極大的關注。他不僅持續、主動地跟進此事，盡力為我們協調，還貼心送來了果盤以示歉意與關懷。他的熱情和專業，極大地緩解了我們的焦慮，讓我們感受到了家人般的溫暖。 雖然硬件上存在一點小遺憾，但董鑫女士以及酒店團隊所展現出的“以客為先”的服務精神，完全彌補了這點不足。有這樣優秀的員工，是貴酒店的財富。 再次感謝董鑫和所有為我們提供過幫助的員工！祝酒店越來越好！

房間整潔，交通方便，服務優質