這次入住北京王府井半島酒店,最讓我印象深刻的是前台Sylvia的服務。從辦理入住時的熱情指引,到主動解答我關於周邊遊玩的疑問,全程細緻周到,專業又貼心,讓人感覺十分溫暖。
美中不足的是,客房的電子燈光系統在夜間出現了失靈問題。半夜準備入睡時,我嘗試了各種方式都無法關閉燈光,最後衹能開著燈熬過整晚,嚴重影響了睡眠體驗。希望酒店能重視這個問題,儘快對客房的電子設備進行全面檢修維護,避免後續住客遇到同樣的困擾。
整體而言,優質的服務值得肯定,但硬件設施的穩定性仍需提升。
My stay at The Peninsula Beijing was made memorable largely thanks to Sylvia at the front desk. From the warm welcome during check-in to her thoughtful recommendations for nearby attractions, she provided attentive, professional and genuinely helpful service that made me feel right at home.
However, there was a notable downside with the in-room electronic lighting system. When I tried to turn off the lights at midnight to sleep, the system malfunctioned completely, leaving me with no way to dim or shut off the lights. I had no choice but to sleep with the lights on all night, which severely ruined my sleep quality. I sincerely hope the hotel will take this issue seriously and conduct a full inspection and maintenance of the electronic facilities in all guest rooms to prevent future guests from facing the same inconvenience.
Overall, the outstanding service deserves high praise, but the stability of the hardware facilities still needs to be improved.
這次入住北京王府井半島酒店,最讓我印象深刻的是前台Sylvia的服務。從辦理入住時的熱情指引,到主動解答我關於周邊遊玩的疑問,全程細緻周到,專業又貼心,讓人感覺十分溫暖。
美中不足的是,客房的電子燈光系統在夜間出現了失靈問題。半夜準備入睡時,我嘗試了各種方式都無法關閉燈光,最後衹能開著燈熬過整晚,嚴重影響了睡眠體驗。希望酒店能重視這個問題,儘快對客房的電子設備進行全面檢修維護,避免後續住客遇到同樣的困擾。
整體而言,優質的服務值得肯定,但硬件設施的穩定性仍需提升。
My stay at The Peninsula Beijing was made memorable largely thanks to Sylvia at the front desk. From the warm welcome during check-in to her thoughtful recommendations for nearby attractions, she provided attentive, professional and genuinely helpful service that made me feel right at home.
However, there was a notable downside with the in-room electronic lighting system. When I tried to turn off the lights at midnight to sleep, the system malfunctioned completely, leaving me with no way to dim or shut off the lights. I had no choice but to sleep with the lights on all night, which severely ruined my sleep quality. I sincerely hope the hotel will take this issue seriously and conduct a full inspection and maintenance of the electronic facilities in all guest rooms to prevent future guests from facing the same inconvenience.
Overall, the outstanding service deserves high praise, but the stability of the hardware facilities still needs to be improved.
lydnb
夫妻/情侶出遊
尊貴套間大床
入住於2025年12月
Dnfsam
夫妻/情侶出遊
豪華套間大床
入住於2025年12月
Liuxihao
商務出差
豪華套間大床
入住於2025年12月
M14828****
好友出遊
豪華套間大床
入住於2025年11月
Bulageyefugelezhouyangxuangan
其他
豪華套間大床
入住於2025年12月
M55888****
家庭出遊
尊貴套間雙床
入住於2025年11月
Lulalaxiaolongren
好友出遊
尊貴套間大床
入住於2025年11月
Binye
家庭出遊
尊貴套間大床
入住於2025年11月
111032****
家庭出遊
尊貴套間大床
入住於2025年11月
xig****
家庭出遊
尊貴套間大床
入住於2025年09月
lydnb
夫妻/情侶出遊 尊貴套間大床
入住於2025年12月
Dnfsam
夫妻/情侶出遊 豪華套間大床
入住於2025年12月
Liuxihao
商務出差 豪華套間大床
入住於2025年12月
M14828****
好友出遊 豪華套間大床
入住於2025年11月
Bulageyefugelezhouyangxuangan
其他 豪華套間大床
入住於2025年12月
M55888****
家庭出遊 尊貴套間雙床
入住於2025年11月
Lulalaxiaolongren
好友出遊 尊貴套間大床
入住於2025年11月
Binye
家庭出遊 尊貴套間大床
入住於2025年11月
111032****
家庭出遊 尊貴套間大床
入住於2025年11月
xig****
家庭出遊 尊貴套間大床
入住於2025年09月