I had booked a single bed in advance for my stay, but upon check-in at 4:00 pm, I was informed that no single beds were available. This was quite disappointing, especially considering the premium price I had paid for the room. Furthermore, the quality of the mattress and pillows resembled those of a low-star hotel, not what I had expected.
Another inconvenience was the lack of basic amenities. I had to request a toothbrush every day, which should have been readily available in the room. Additionally, I was surprised to find out that I had to pay for additional mineral water at the counter during check-out. Such practices felt unnecessary and inconvenient.
One aspect of the hotel that stood out was its exterior pool and beach area, which were very impressive. However, this only served to highlight the stark contrast with the disappointing room and services.
Overall, I would rate my experience as two stars. It is clear that the hotel is in need of refurbishment to meet the standards of a four-star establishment. I hope that management takes these issues into consideration to improve the overall guest experience.
訪客用戶
夫妻/情侶出遊
豪華雙人房
入住於2024年04月
4.5
很好
評價於:2024年04月19日
Had a one night stay at Primula kuala terengganu. Rooms are big. Good location too. Eventhough the the rooms are a little dated, but the breakfast is really good. It feels like very authentic malay breakfast. I mean which hotel serves steamed Yam!! This one does and it is delicious. Also they have steamed glutinous rice and you pick your condiment to go with it... grated coconut, brown sugar and even dried fish to go with the pulut kukus...yum!! Many more.....
I had booked a single bed in advance for my stay, but upon check-in at 4:00 pm, I was informed that no single beds were available. This was quite disappointing, especially considering the premium price I had paid for the room. Furthermore, the quality of the mattress and pillows resembled those of a low-star hotel, not what I had expected.
Another inconvenience was the lack of basic amenities. I had to request a toothbrush every day, which should have been readily available in the room. Additionally, I was surprised to find out that I had to pay for additional mineral water at the counter during check-out. Such practices felt unnecessary and inconvenient.
One aspect of the hotel that stood out was its exterior pool and beach area, which were very impressive. However, this only served to highlight the stark contrast with the disappointing room and services.
Overall, I would rate my experience as two stars. It is clear that the hotel is in need of refurbishment to meet the standards of a four-star establishment. I hope that management takes these issues into consideration to improve the overall guest experience.
訪客用戶
夫妻/情侶出遊 豪華雙人房
入住於2024年04月
4.5
很好
評價於:2024年04月19日
Had a one night stay at Primula kuala terengganu. Rooms are big. Good location too. Eventhough the the rooms are a little dated, but the breakfast is really good. It feels like very authentic malay breakfast. I mean which hotel serves steamed Yam!! This one does and it is delicious. Also they have steamed glutinous rice and you pick your condiment to go with it... grated coconut, brown sugar and even dried fish to go with the pulut kukus...yum!! Many more.....
timeryzh
家庭出遊
豪華雙床房
入住於2025年07月
M11603****
家庭出遊
豪華雙人房
入住於2025年08月
Kexingtianya
好友出遊
豪華雙床房
入住於2025年07月
Fopifusuqin
好友出遊
尊貴豪華雙人房
入住於2025年05月
Wasaiwasai
獨自出遊
豪華雙人房
入住於2024年07月
訪客用戶
商務出差
豪華房
入住於2024年05月
訪客用戶
夫妻/情侶出遊
豪華雙人房
入住於2024年04月
M278789****
商務出差
豪華雙人房
入住於2024年11月
訪客用戶
商務出差
豪華雙床房
入住於2024年05月
Sunyu_1120
家庭出遊
豪華雙床房
入住於2024年07月
timeryzh
家庭出遊 豪華雙床房
入住於2025年07月
M11603****
家庭出遊 豪華雙人房
入住於2025年08月
Kexingtianya
好友出遊 豪華雙床房
入住於2025年07月
Fopifusuqin
好友出遊 尊貴豪華雙人房
入住於2025年05月
Wasaiwasai
獨自出遊 豪華雙人房
入住於2024年07月
訪客用戶
商務出差 豪華房
入住於2024年05月
訪客用戶
夫妻/情侶出遊 豪華雙人房
入住於2024年04月
M278789****
商務出差 豪華雙人房
入住於2024年11月
訪客用戶
商務出差 豪華雙床房
入住於2024年05月
Sunyu_1120
家庭出遊 豪華雙床房
入住於2024年07月