巴淡市中心美爵酒店（2025 年 5 月開業） (Grand Mercure Batam Centre (Opening May 2025))

很新很新，房間面積大，周圍環境可以，去哪裡都不遠，下次去還會考慮入住。很新很新，房間面積大，周圍環境可以，去哪裡都不遠，下次去還會考慮入住。

I was excited to try this newly opened hotel and I was pleasantly surprised. Although there was a delay with the check-in (understandable cos it’s a weekend), from then on.. it was near perfect! First impression from the hotel staff were excellent. Even though it was a busy weekend, they remained professional and were able to attend to the needs of the guests. As for the rooms, it’s tastefully designed and the bed will assure you will have a good nights rest. As for amenities, they provided everything I needed.. A negative point would be the lackluster wifi, especially during the night and the hotel phone had issues. (May I suggest using a hotel WhatsApp system by scanning a QR code for essential engagement with guests, such as requesting for Ice, making spa arrangements etc.) I believe it has been implemented for in-room dining. As for the surroundings, it’s a 5 mins drive from Batam Centre Ferry Terminal, walking distance to One Batam Mall and the essential street food, Indomart and ATM just across the road making it really convenient. Overall, knowing that it’s still less than a month’s old, it has exceeded all my expectations and I hope to return soon. Thank you to the team at Grand Mercure Batam Centre for the pleasant experience.

The hotel is very new and modern. Check-in and check-out were smooth, and the staff were polite and friendly. The gym was clean and well-equipped, and the shower pressure was great. However, a few things affected the overall comfort. There was disturbing drilling noise around 1am, which disrupted sleep. The walls are quite thin—you can clearly hear doors closing in nearby rooms. The water temperature in the shower tended to be too hot, even when turned toward the cold side. Also, the air conditioning is centralized and cannot be adjusted individually, which might not suit everyone’s preference. Overall, it’s a decent stay, but there’s room for improvement, especially with noise control and room amenities.

Hotel is new, but room wasn't exactly clean. Lots of stains on the toilet sink and dust everywhere.. dust from the construction of the room, perhaps? There qas even a strand of hair and nose gunk stuck to the massage menu. Can't imagine how a 1 month old hotel can be this dusty. The walls are very thin. Can hear people coughing or using their hair dryer. Light switches were not working properly (pity I cannot upload videos in my review), the "Main switch" at the front door does nothing. There's only 1 switch for the bathroom, which switches on all the lights and it's extremely bright, especially if you wake up in the middle of the night to use the bathroom. Water pressure in the bathroom was overall okay, but bad/weak on our last day there but the heating has severe issues. Even when turned to the extreme right which is for cold water, the water is scalding hot. We had to call maintenance to come fix it (same issue for both rooms we booked). The hotel is strangely very stingy with drinking water. They provide just 2 x 330ml bottles of water PER DAY. When you request for more water, they tell you no, because it is hotel's policy. Then they asked us to pay for water. (Do note that we bought our own water (2L), but as we are travelling with kids, who need to drink a lot of water, it was finished by morning and we called in the morning to request just 2 more bottles, which is technically the next day but this was their response). Disappointing for a brand name hotel and we have never encountered such a strange policy at any other hotel. Location is good cause it's a short walk to One Batam Mall and easy to book Grab. If we do stay again, it would probably only be for the location.

Hotel is located near Batam Centre International Ferry Terminal. Gojek 訂房網站 from Mega Mall Batam Centre (opposite ferry terminal) to the hotel is about 2km and cost Rp18500 ($1.45) before discount. Hotel is newly built thus the place is well maintained as expected. Check in supposed to be after 2pm. Went there at 1pm but room wasn’t ready. They have a musollah and kids playroom which one can use while waiting for the room to be ready. We booked 3 rooms and had made request for rooms to be close to each other during the booking. Unfortunately, the hotel is not able to arrange the rooms accordingly since it is the peak period and the hotel is fully occupied. All 3 rooms are located at 3 different levels (10, 12 & 17). Since the floor require card access, it is almost impossible to go to each other’s room without getting someone from the room to escort. Do take this into consideration if you intend to book multiple rooms. Additionally, we manage to get only 1 room during the official check in time i.e. 2pm. Our 3rd room was only ready at close to 5pm. The hotel is able to safekeep your luggage if you prefer to continue with your day instead of waiting for your rooms to be ready. The rooms are spacious and you can watch a variety of channels on the TV. Some drilling works can be heard at night but fortunately it was quick. It lasted less than a minute. After all, this is a new hotel so some works can be expected. Breakfast is beyond expectation. First time seeing instant noodle counter and live grill station for breakfast. Food is awesome especially the roasted duck and cakes. They have hot chocolate which is an added bonus. They also have different soups for your noodles. Place is big but can get busy during peak period. On Sunday morning at 0830am, queue started to build up as people are waiting for seats to be available. Luckily we had went in earlier. The staffs are proactive in finding available seats for them. Since the breakfast is good, some people stayed longer to try out the different selections. You will need to go earlier or slightly later to avoid the crowd. Monday morning breakfast was relatively empty so no issues with the timing. Swimming pool size is decent and big enough for kids to enjoy. Gym seems to be well equipped. Did not try out the spa so cannot comment on it. Nearest shopping mall is One Batam Mall. You can walk on the cycling track from the mall to the hotel. It is a straight road. The only hurdle will be to cross the road as the hotel is on the opposite side of the road. The mall is fairly new so some parts of it is still under renovation. If you want to go to other malls, can easily get a ride through Grab, Gojek or Bluebird. I find myself using Gojek more as the prices are relatively cheaper. It might not always be the case so do your own research. Prices should be around $2-$3 per 訂房網站. Overall, we had a pleasant stay at this hotel.

New hotel close to Batam Center Pier and it was a very nice stay experience! Sfaff is friendly, room is confortable and also breakfast buffet is very delicious. Everything look perfect and I'm so glad to have a nice vacation in Batam with Grand Mercure Batam Center. Highly recomended to everyone who are planing holidays in Batam.

We're one of those lucky as hotel only newly launch 4 days when we are arriving. Brandly new in Batam situated near to 1 Batam Mall, quite close around 5-10 min to batam center. Breakfast was awesome..many choice of food and delicious. Staff is nice, room was comfy and everything is new only lack of amenities.. we really enjoy our stay.

Cantik selesa, mknn sedap, staff semua ramah mesra.. lokasi tengah bandar mudah nk ke mana2 naik Grab jer.. terbaik 👍🏻😘

One night at Grand Mercure Batam felt like a mini-vacation, a perfect blend of comfort, elegance and heartfelt service. I left refreshed, grateful and already planning my return😅

First time stay in this hotel as it just newly open. I’m happy with the service and the breakfast is splendid with a lot of choices. I hope this hotel will maintain their services and the cleanliness in the future. Highly recommended