It was good before, hence coming back. However, in my opinion, the service is not up to standard now.
The cleaning of room is only upon request and I was not made known.
The room allocated was with no window and too small even for a solo traveller (i need to walk side way and no space for my cabin size luggage).
Loud sound from early morning (630AM local time).
Probably will not be back again. But the location is definitely a plus point.
Delvin
夫妻／情侶出遊
高級房（雙人床）
入住於2023年12月
3.0
評價於：2024年01月02日
First thing definitely good location but room very small no windows, night sleep felt itchy, towels smell horrible and toilet a bit flood when having a shower, ventilation fan noisy.early check-out the next day. Too bad having this experience in this hotel.
Seng
夫妻／情侶出遊
高級房（雙人床）
入住於2023年11月
2.0
評價於：2023年11月13日
Very disappointed and disgusting holiday...at the hotel on 11/11/23 at around 1500 hrs and was told by hotel staffs that i had cancel my booking and indeed very surprise when i do not cancel my booking which i had paid in full could and explaination on this be englighten to me asap.
訪客用戶
家庭出遊
豪華房
入住於2023年03月
3.0
評價於：2023年03月19日
Hotel location was gd..but the room is alil' bit to small,there was no cabinet to hang ur clothes & u cnt sleep comfortably coz u can hear people talking loudly out of ur rooms...i guess the walls sound proff are bad...
訪客用戶
夫妻／情侶出遊
豪華房
入住於2022年09月
5.0
超讚
評價於：2022年09月28日
We enjoyed the 3 days stay at Sovrano Hotel. A superb location!
A walking distance to Grand Mall, BCS and of course local eateries! We loved the ala carte breakfast for the 2 weekdays mornings! Thank Sovrano Hotel n your friendly staff!
MingZeon
獨自出遊
高級房（雙人床）
入住於2022年10月
3.2
評價於：2022年11月13日
The toilet get easily flooded even if you shower for 20 seconds only.
The drain is in a bad spot and the water does not flow to the drain direction.
Location is good
訪客用戶
獨自出遊
高級房（雙人床）
入住於2022年12月
3.7
評價於：2022年12月25日
Clean but tiny rooms
Penny Jong
夫妻／情侶出遊 高級房（雙人床）
入住於2023年02月
2.7
評價於：2023年03月13日
當我進去的時候有很重的味道😅衞生要改善👎這一方面太不理想😅對面就是百貨公司。去哪裡單很方便。
訪客用戶
獨自出遊 高級房（雙人床）
入住於2023年12月
3.2
評價於：2023年12月18日
It was good before, hence coming back. However, in my opinion, the service is not up to standard now.
The cleaning of room is only upon request and I was not made known.
The room allocated was with no window and too small even for a solo traveller (i need to walk side way and no space for my cabin size luggage).
Loud sound from early morning (630AM local time).
Probably will not be back again. But the location is definitely a plus point.
Delvin
夫妻／情侶出遊 高級房（雙人床）
入住於2023年12月
3.0
評價於：2024年01月02日
First thing definitely good location but room very small no windows, night sleep felt itchy, towels smell horrible and toilet a bit flood when having a shower, ventilation fan noisy.early check-out the next day. Too bad having this experience in this hotel.
Seng
夫妻／情侶出遊 高級房（雙人床）
入住於2023年11月
2.0
評價於：2023年11月13日
Very disappointed and disgusting holiday...at the hotel on 11/11/23 at around 1500 hrs and was told by hotel staffs that i had cancel my booking and indeed very surprise when i do not cancel my booking which i had paid in full could and explaination on this be englighten to me asap.
訪客用戶
家庭出遊 豪華房
入住於2023年03月
3.0
評價於：2023年03月19日
Hotel location was gd..but the room is alil' bit to small,there was no cabinet to hang ur clothes & u cnt sleep comfortably coz u can hear people talking loudly out of ur rooms...i guess the walls sound proff are bad...
訪客用戶
夫妻／情侶出遊 豪華房
入住於2022年09月
5.0
超讚
評價於：2022年09月28日
We enjoyed the 3 days stay at Sovrano Hotel. A superb location!
A walking distance to Grand Mall, BCS and of course local eateries! We loved the ala carte breakfast for the 2 weekdays mornings! Thank Sovrano Hotel n your friendly staff!
MingZeon
獨自出遊 高級房（雙人床）
入住於2022年10月
3.2
評價於：2022年11月13日
The toilet get easily flooded even if you shower for 20 seconds only.
The drain is in a bad spot and the water does not flow to the drain direction.
Location is good
Penny Jong
夫妻／情侶出遊
高級房（雙人床）
入住於2023年02月
訪客用戶
獨自出遊
高級房（雙人床）
入住於2023年12月
Delvin
夫妻／情侶出遊
高級房（雙人床）
入住於2023年12月
Seng
夫妻／情侶出遊
高級房（雙人床）
入住於2023年11月
訪客用戶
家庭出遊
豪華房
入住於2023年03月
訪客用戶
夫妻／情侶出遊
豪華房
入住於2022年09月
MingZeon
獨自出遊
高級房（雙人床）
入住於2022年10月
訪客用戶
獨自出遊
高級房（雙人床）
入住於2022年12月
Penny Jong
夫妻／情侶出遊 高級房（雙人床）
入住於2023年02月
訪客用戶
獨自出遊 高級房（雙人床）
入住於2023年12月
Delvin
夫妻／情侶出遊 高級房（雙人床）
入住於2023年12月
Seng
夫妻／情侶出遊 高級房（雙人床）
入住於2023年11月
訪客用戶
家庭出遊 豪華房
入住於2023年03月
訪客用戶
夫妻／情侶出遊 豪華房
入住於2022年09月
MingZeon
獨自出遊 高級房（雙人床）
入住於2022年10月
訪客用戶
獨自出遊 高級房（雙人床）
入住於2022年12月