Very spacious apartment and fully equipped; great base for exploring Barcelona. We had 5 bedrooms 4 bathrooms for a family 6 (two kids and my husband and my parents); it can easily fit another 2-4 people.
We booked “ private chief” service through the hotel website( external provider) it was the high light of our 訂房網站. The chief Betsy threw us a superb dinner and with lovely atmosphere.
A little hiccup at check out thought. We requested late check out the day before and the lady at the reception checked the arrival time of next booking and advised it should be okay with time and we could stay till 2 pm. In the morning when we re-confirm it with the reception Chris; we were told otherwise. He expressed the difficulty to have the apartment till 2 pm and said it had to be 1 pm. It was disappointing and inconvenient ( with two kids and two elderly) but we agreed to that and also told there would be extra 50 euro for late check out.
However the lift was stuck and it took us 20 mins to come down with suitcases (without help) at 13:20 (20 mins later than we agreed) and we then had to pay 100 euro (the receptionist Chris claimed it was 50 euro per hour!).
It was fair enough if it was communicated clearly before we made our arrangements but it WAs NoT. And what we are most unhappy about is the attitude of the staff Chris. He was unfriendly, cold and unhelpful; he could make better efforts in communication and instead of being rude.
BrandonLye
家庭出遊
頂層套房
入住於2024年12月
5.0
超讚
評價於:2024年12月19日
Good location. Apartment is nicely decorated and well kept.
Very spacious apartment and fully equipped; great base for exploring Barcelona. We had 5 bedrooms 4 bathrooms for a family 6 (two kids and my husband and my parents); it can easily fit another 2-4 people.
We booked “ private chief” service through the hotel website( external provider) it was the high light of our 訂房網站. The chief Betsy threw us a superb dinner and with lovely atmosphere.
A little hiccup at check out thought. We requested late check out the day before and the lady at the reception checked the arrival time of next booking and advised it should be okay with time and we could stay till 2 pm. In the morning when we re-confirm it with the reception Chris; we were told otherwise. He expressed the difficulty to have the apartment till 2 pm and said it had to be 1 pm. It was disappointing and inconvenient ( with two kids and two elderly) but we agreed to that and also told there would be extra 50 euro for late check out.
However the lift was stuck and it took us 20 mins to come down with suitcases (without help) at 13:20 (20 mins later than we agreed) and we then had to pay 100 euro (the receptionist Chris claimed it was 50 euro per hour!).
It was fair enough if it was communicated clearly before we made our arrangements but it WAs NoT. And what we are most unhappy about is the attitude of the staff Chris. He was unfriendly, cold and unhelpful; he could make better efforts in communication and instead of being rude.
BrandonLye
家庭出遊 頂層套房
入住於2024年12月
5.0
超讚
評價於:2024年12月19日
Good location. Apartment is nicely decorated and well kept.
訪客用戶
家庭出遊
甄選套房
入住於2025年01月
Lin Regina Lin
家庭出遊
森曼套房
入住於2025年02月
Xiaosageluxun
家庭出遊
森曼套房
入住於2025年02月
匿名用戶
家庭出遊
森曼套房
入住於2024年03月
訪客用戶
夫妻/情侶出遊
頂層套房
入住於2024年09月
wwwyuhu
獨自出遊
頂層套房
入住於2024年11月
訪客用戶
家庭出遊
森曼套房
入住於2024年07月
BrandonLye
家庭出遊
頂層套房
入住於2024年12月
Xiaosageluxun
家庭出遊
森曼套房
入住於2025年02月
匿名用戶
家庭出遊
森曼套房
入住於2024年03月
訪客用戶
家庭出遊 甄選套房
入住於2025年01月
Lin Regina Lin
家庭出遊 森曼套房
入住於2025年02月
Xiaosageluxun
家庭出遊 森曼套房
入住於2025年02月
匿名用戶
家庭出遊 森曼套房
入住於2024年03月
訪客用戶
夫妻/情侶出遊 頂層套房
入住於2024年09月
wwwyuhu
獨自出遊 頂層套房
入住於2024年11月
訪客用戶
家庭出遊 森曼套房
入住於2024年07月
BrandonLye
家庭出遊 頂層套房
入住於2024年12月
Xiaosageluxun
家庭出遊 森曼套房
入住於2025年02月
匿名用戶
家庭出遊 森曼套房
入住於2024年03月