曼谷河畔薩利爾酒店 (The Salil Hotel Riverside Bangkok)

2026年6月12 號晚上10點我點了外賣， 22:30 我看送到了於是打電話給前台問是否可以幫忙送來1409房間， 酒店回覆是不可以，必須自己去大廳取。 當我到了大廳， 我發現我點的超市外賣沒在前台， 到處找， 找不到。 然後我打電話給送餐的Grab 司機， 司機説大廳的員工讓他拿走！ 員工説不準放在這裡！！ 説因為訂單上沒有寫房間號 沒有寫名字 。 我已經付款的外賣， 我送貨地址是Saili 酒店， 如果我的地址錯誤那麼是我的損失。 憑什麼讓外賣員把東西拿走？？ 酒店這時三個員工都來狡辯： 因為你沒寫房間號！ 因為你下單名字和你登記入住名字不一樣！ 請問誰會知道點外賣的時候需要寫上護照拼音， 和房間號！ 前台明確拒絕不會幫客人送食物到房間， 為什麼我要寫房間號？ 另外， 入住酒店的時候， 酒店什麼地方告知過客人點外賣必須寫房間號？ 晚上22:30 我在大廳等著外賣員送回來， 沒任何人來道歉， 完全沒有五星酒店的服務理念， 酒店員工都來指責我“ 你沒有寫護照名字” “ 你沒有寫房間號” 他們沒任何錯！ 作為一家自稱五星級的酒店，我看到的不是解決問題的態度，而是推卸責任和指責客人。 更糟糕的是，當晚接近23:00回到房間後，我又在沙發旁發現了一衹大的紅螞蟻，照片為證。 這次入住體驗讓我非常失望。酒店規模不大，本以為環境安靜、服務會更細緻，結果無論是服務意識、問題處理能力還是客房衞生，都遠遠達不到五 星級酒店應有的標準。 On June 12, 2026, at around 10:00 PM, I ordered groceries through Grab for delivery to the hotel. At approximately 10:30 PM, the app showed that the order had been delivered. I called the front desk and asked if they could help send it to Room 1409. The hotel informed me that they do not provide this service and that I would need to come down to the lobby to collect it myself. When I arrived at the lobby, I discovered that my groceries were nowhere to be found. I searched around but could not locate them. I then called the Grab driver, who told me that a hotel employee had instructed him to take the order away because it was not allowed to be left at the front desk. The reason given was that the order did not include a room number or guest name. This was extremely frustrating. The groceries had already been paid for, and the delivery address was clearly the Saili Hotel. If I had entered the wrong address, that would have been my responsibility and my loss. But on what basis does the hotel have the right to tell the driver to take away a paid order that had already been delivered? At that point, three hotel employees came to justify their actions, repeatedly insisting that the problem was mine because I had not included a room number and because the name on the order did not exactly match the name on my hotel registration. How would any guest know that they are required to enter the exact passport spelling of their name and their room number when ordering food delivery? The hotel never informed guests of such a policy during check-in. Furthermore, if the front desk had already made it clear that they would not deliver food to guest rooms, why would including a room number even be necessary? Another important question: where, exactly, does the hotel inform guests that food delivery orders must include a room number and the registered guest name? I was never told this at check-in, nor was any written policy provided. From 10:30 PM onward, I waited in the lobby for the driver to return with my groceries. Not a single employee apologized for the inconvenience. Instead, the staff repeatedly blamed me, saying, “You didn’t use your passport name” and “You didn’t provide a room number,” as though the hotel had done absolutely nothing wrong. For a hotel that claims to be five-star, I witnessed no willingness to solve a problem, only excuses and blame directed at the guest. To make matters worse, when I returned to my room shortly before 11:00 PM, I found a large red ant beside the sofa. I have photos as evidence. This stay was extremely disappointing. The hotel itself is relatively small, and I chose it expecting a quiet and relaxing weekend with attentive service. Unfortunately, the service attitude, problem-solving ability, and room cleanliness all fell far below what I would expect from a five-star hotel. I hope management takes this feedback seriously and improves both staff training and guest service standards to prevent other guests from having a similar experience. 希望酒店管理層能夠認真檢討員工培訓及服務流程，避免其他客人再遇到類似情況。

超級喜歡！入住酒店完全就是貴族級的享受，泳池和房間都很漂亮去。泳池很美，旁邊更有一間cafe，很方便。河畔有船，可搭去icon siam。就算其實從市中心打車過來並不算太遠，酒店走出去外面有一間7-11，再走10分鐘也有按摩店。

設施：設施非常完善，但是由於我們行程有點趕，所以向水療之類的都沒有體驗到，但是還是遊了泳，坐了酒店輪渡到暹羅天地非常方便。酒店內有餐廳和香氛店，都還是很不錯。 服務：服務非常好，尤其是門口小哥和前台的小姐姐，門口小哥特別熱情，歡迎蘋果汁很好喝，小姐姐還給我們兩杯。

注意不要看到評論的洗衣機就以為有，其實基礎房型是沒有的！然後衞生有些細節希望加強一點！酒店位置會離大皇宮這些遠一點，打車大概也要30分鐘左右吧，而且因酒店離夜市比較近，晚飯的時間門口的路會非常堵車！ 説些優點：👍🏻 1️⃣實物是比圖片更好看的！！酒店小而美，雖然是3年的酒店了，但是依然很新。 2️⃣靠近河畔，有接駁船至購物中心和夜市還有BTS非常方便。 3️⃣早餐品種不算很豐富，但是品質還可以。 4️⃣洗浴用品是harnn的，香香的。 5️⃣每個服務人員都是微笑服務，除了客房清潔人員比較冷淡一點，但瑕不掩瑜。 6️⃣一樓有泰國非常有名的香氛專賣店，住客可以打九折，買滿5000thb可以送贈品（但我是分兩次買的所以沒有，這就有點尷尬，不太靈活）

距離摩天輪夜市很近，走路十幾分鍾就到了。樓下很多商業，早餐環境也很不錯，服務非常好。 酒店有自己的碼頭，到icon siam 很方便，按照時間表乘坐就行。工作人員並沒有對中國人態度不好，英語溝通很暢通，活動很多，衹是時間原因衹住了兩天，有機會去多住幾天。

酒店環境優美，房間空間很大，很舒適。員工態度非常親切友善。 另外，小朋友最喜歡這裡的游泳池，每一天早上都要游水😊

這次選擇入住這裡是因為這裡有免費的接駁船可以到ICON SIAN。旁邊就是摩天輪夜市。整體性價比高，還會再訪。

服務人員特別熱情！房間設施也很齊全，潑水節還有烘乾機可以用特別貼心，自帶微波爐，可以在外面的711買東西回來熱著吃！ 浴缸的放水效率也很好！總體很滿意，下次會嘗試住更好的房型，基礎房型2個人住略微有點小 哦對了家人們泳池很美！

這間酒店就在河畔隔離，也有提供渡輪去iconsiam,很方便。員工的服務態度也很好，非常推薦大家入住這間酒店。

很可愛的酒店，喜歡房間內部的裝修風格，很多貼心的小細節。下次再來，一定要體驗一下Spa。酒店在湄公河邊，有boat shuttle去Iconsiam, 等地方。酒店還有各種體驗項目，等我下次再來。