We had requested an extra bed well in advance, reconfirmed this request on the morning of our arrival, and had already completed the payment for the extra bed before check-in.
However, upon our arrival at around 4:00 PM on 10 August 2025, we encountered the following unacceptable issues:
1. Double Charging – Despite having already paid for the extra bed, the front desk staff charged us again upon check-in, indicating a serious lack of coordination between your finance and booking records.
2. Extra Bed Not Provided – After entering the room, we discovered that no extra bed had been prepared at all, despite our prior requests and payment.
3. Three Consecutive Failures – From the initial request to the payment process and final room preparation, your staff made repeated errors at every stage. Such consecutive mistakes are extremely rare in the hospitality industry and reflect a complete breakdown in your hotel’s quality management.
These incidents clearly demonstrate:
Housekeeping staff lacking basic responsibility and service standards.
Poor handover and communication among front desk staff.
Management’s failure to enforce proper supervision and operational processes.
I strongly condemn ibis Styles Bangkok Ratchada for demonstrating extremely poor service quality and zero-star value, far below the standards expected of any international hotel brand. Due to this incident, I will be leaving the lowest possible reviews across multiple platforms and informing at least five other potential customers of our experience.
We had requested an extra bed well in advance, reconfirmed this request on the morning of our arrival, and had already completed the payment for the extra bed before check-in.
However, upon our arrival at around 4:00 PM on 10 August 2025, we encountered the following unacceptable issues:
1. Double Charging – Despite having already paid for the extra bed, the front desk staff charged us again upon check-in, indicating a serious lack of coordination between your finance and booking records.
2. Extra Bed Not Provided – After entering the room, we discovered that no extra bed had been prepared at all, despite our prior requests and payment.
3. Three Consecutive Failures – From the initial request to the payment process and final room preparation, your staff made repeated errors at every stage. Such consecutive mistakes are extremely rare in the hospitality industry and reflect a complete breakdown in your hotel’s quality management.
These incidents clearly demonstrate:
Housekeeping staff lacking basic responsibility and service standards.
Poor handover and communication among front desk staff.
Management’s failure to enforce proper supervision and operational processes.
I strongly condemn ibis Styles Bangkok Ratchada for demonstrating extremely poor service quality and zero-star value, far below the standards expected of any international hotel brand. Due to this incident, I will be leaving the lowest possible reviews across multiple platforms and informing at least five other potential customers of our experience.
Cindybabe
商務出差
標準大床房
入住於2025年12月
好萊塢電影台
獨自出遊
標準大床房
入住於2025年12月
Hsieh Ivy
家庭出遊
家庭房
入住於2025年11月
訪客用戶
獨自出遊
標準大床房
入住於2025年12月
tamako99
獨自出遊
標準雙床房
入住於2025年09月
Caicaidexiaoshenghuo
商務出差
標準雙床房
入住於2025年11月
Jason.CC
夫妻/情侶出遊
標準雙床房
入住於2025年10月
Yuxin0923
家庭出遊
標準雙床房
入住於2025年10月
匿名用戶
好友出遊
高級大床間 - 帶沙發
入住於2025年08月
訪客用戶
家庭出遊
標準雙床房
入住於2025年08月
Cindybabe
商務出差 標準大床房
入住於2025年12月
好萊塢電影台
獨自出遊 標準大床房
入住於2025年12月
Hsieh Ivy
家庭出遊 家庭房
入住於2025年11月
訪客用戶
獨自出遊 標準大床房
入住於2025年12月
tamako99
獨自出遊 標準雙床房
入住於2025年09月
Caicaidexiaoshenghuo
商務出差 標準雙床房
入住於2025年11月
Jason.CC
夫妻/情侶出遊 標準雙床房
入住於2025年10月
Yuxin0923
家庭出遊 標準雙床房
入住於2025年10月
匿名用戶
好友出遊 高級大床間 - 帶沙發
入住於2025年08月
訪客用戶
家庭出遊 標準雙床房
入住於2025年08月