曼谷水門伯克利酒店 (The Berkeley Hotel Pratunam Bangkok)

My two-night stay at this five-star hotel was a mixed experience. The hotel enjoys an excellent location, right next to Bangkok's main shopping area, and the entrance is certainly ostentatious, with large columns for parking upon arrival. Despite this first impression, the overall lobby already feels a bit dated and doesn't project the image of a modern five-star hotel. The rooms are noticeably spacious, which is a big plus, and the bathroom is also roomy. However, the overall decor and furnishings feel somewhat dated; it's clear that it could use a facelift to align with current standards for a hotel of this category. The central space of the room is completely empty and lacks any decorative elements that would add character to the room. Furthermore, the interior hallways leading to the rooms are narrow and noticeably dark, with no decoration to enhance the ambiance. The common facilities extend up to the 11th floor, and from there, they are divided into two towers (I stayed in the North Tower). Access to the North Tower is inelegant, requiring crossing the pool/children's play area and taking an outdoor corridor that connects the two towers. Furthermore, the views from the pool are not spectacular, as they directly overlook the less attractive part of the shopping malls. The breakfast experience was mixed. On the first day, it was served on the ground floor of our tower. It was more oriented toward Eastern tastes, although it also caters to Western tastes, but with less variety. A curious detail was that the bread had the hotel's name engraved on it, but overall, while the breakfast was adequate, it couldn't be described as "phenomenal." On the second day, breakfast management was chaotic: the North Tower's breakfast area was closed, and all guests were moved to the central lounge on the 10th floor, which proved to be insufficient for the number of guests. We had to wait between 5 and 10 minutes just to get a table, and the lines persisted until near the end of service (around 10:00). This decision to centralize and reduce space was not appropriate for the hotel's capacity. In short, while the location is good and the rooms are large, the dated decor, the confusing layout of the building, and the poor management of the breakfast service seriously detract from the five-star experience. The most disappointing experience was check-out. We were initially assisted by the hotel manager, who was very pleasant and helpful. We were in the middle of returning our deposit when we were abruptly interrupted by another guest who, without having yet arrived at the counter, demanded to be served immediately, raising his voice to get the manager's attention. Apparently, he is a regular guest. Unfortunately, the manager assisting us relented, leaving us standing there to serve him, and relegated us to another receptionist. Without further explanation, he was somewhat rude and unprofessional. The handling of this interruption was the lowest point. Despite directly addressing the manager's misconduct, we were only given a forced apology while the customer who interrupted us laughed at the situation. The lack of action to correct the other customer's rudeness and the staff's inaction in the face of the interruption are UNACCEPTABLE for a hotel of this category.

位置：就在水門附近， 附近Big C ， Central work , 四面佛步行大概10分鐘 服務： 都算熱情， 設施： 有待改進，房間冰箱不夠凍，導致放食物都會變壞 衛生： 還可以，但是房間也會有灰塵 總體來算是可以，唯獨早餐真的有點差，太偏印度式，是否因為酒店太多此客人。

酒店離BTS 有點距離，走路大概10分鐘左右 酒店樓下就有7-11便利店，麥當勞，晚上有擺地攤，對麵粉紅海南雞飯 房間洗手間很大，我們沒有要求BB床，自製了床圍 房間門的門鎖每次都要拍幾次卡才成功進去，不太順暢，其他都很好👍🏻

The front desk and all the lobby staff is helpful. We request for higher floor, they didn't ask much and arrange for us. We stay at main tower, our room is big qnd nice view. Only thing is in room there is no umbrella, they only supply at the lobby. If too many guest use then we need to wait for them to return.

Checking in at golden timing of about 3-4pm and was Informed that only have 2 single bed instead of one big bed and only option is to chg to another room the next day 3pm. Water in shower was slow to hot and when I try to adjust the hotness it instantly became cold and needed awhile more to reheat. Shower door could not fully close so after shower the toilet was full of water Cleaning staff was very nice and polite Staff at door very professional Location was nice if you are walking around, else traffic could be nasty if travelling by car

First time trying this hotel and was a great stay! Room is big and clean. Water pressure is good. Air con is cold. Stayed just bedside the lift but not affected by noise. Receptionist Daisy was thoughtful to suggest to reschedule my bday request to day of bday when checked in. Requested bday cake and was pleasantly presented together with bday deco. Thank you for the effort! Great location as it’s near platinum mall n Central World. Next to hotel is a 7-11. Very convenient. Beside hotel is also a simple mall with street stalls at night outside. Opposite of hotel have some food and massage options. On check out day, concierge/ porter Joey? and Pong was of great help with the transport to airport. Very smiley and friendly! Highly recommended~

The 5 star rating - is misleading. The hotel is old, room decor dated and worn, amenities very basic and the warmest service are from the guys taking care of your luggage. Bathroom finishes are shoddy and no frills. What was nice in the room (deluxe room w/ bunk bed), the beds (especially bunk bed) are generously sized. We could even fit two kids on a single tier. Aircon was horribly loud, I got annoyed by the fans everytime they kick in to maintain the preset temperature. TV is old and we could only access the preset channels. wifi was unstable. We had to call for assistance to use the TV as there were no instructions. The allotted room was located in the north tower, not the main tower. There was no secure access required which can be a good thing or a bad thing for some. Notwithstanding all these, the location of the hotel is one of the best with easy access to platinum, central world and the skywalk. Will not return to stay.

荷物の預かりや案內などちょっと困っているとすぐ聲をかけてくれて不安になることがありませんでした。 しいていえば部屋のトイレットペーパーがなくなりストックがなかったのが困りました。 コンシェルジュに電話すればいいんだと思いますがタイ語も英語も堪能ではない自分たちには少しハードルが高かったです。 景色も良くまたぜひ利用したいホテルです！

Отличный вид из окна, шаговая доступность до ТЦ. Отличное соотношение цены и качества. Немного расстроил неприятный запах прокуренности в номере. Много индийской кухни на завтрак, но достаточно и европейской кухни. Очень вкусная выпечка. Доброжелательный персонал. Далековато до BTS, но дойти реально.

The Berkeley Hotel Bangkok exceeded our expectations. Its central location was ideal, and the staff were consistently warm, friendly, and courteous. The highlight of our stay was without doubt the international breakfast buffet—it truly felt like being on a cruise, with an incredible range of options. From noodles to a full English breakfast, there was something for everyone. As an Oriental guest married to an Englishman, we both thoroughly enjoyed the spread each morning during our four-day stay. Bangkok can feel very congested, so for fellow travelers with asthma, as in my case, wearing a mask is advisable. The only minor drawback we experienced was at the front desk late at night. Around midnight, service was rather slow and understaffed, and on several occasions I had to call the concierge to relay my request for a wake-up call. A little more staffing at that hour would have improved the experience. Other than that, our stay was perfect, and I would happily recommend The Berkeley Hotel Bangkok.