我從6月3日入住,連住19晚,入住15樓,6月22日離開,僅僅希望14:00 退房還遭到拒絕,入住期間我都不需要打掃也基本不喊服務員拿免費礦泉水 給你們酒店省下的錢還換不了一次延遲退房嗎。我生怕前台服務員不懂酒店服務慣例讓她好好詢問下經理,得到她的回覆居然是:“經理説不同意”。好吧 這個經理屬實為酒店利益鞠躬盡瘁。 我在今年三月也在這個酒店住了10幾天 這次又是19天。挺喜歡這個酒店,以後不來了。
還有一個特別奇葩的就是我晚上去吃酒店晚餐自助(點單式)我一點不誇張 ,兩次都是:先等45 分鐘 然後上第一個菜 第一次我以為真的後廚忙 第二次又去 依然先等45 分鐘,後廚還會把未上的菜標記成已送達,第一次好幾個菜沒上 我就算了 懶得説,第二次又來,我就去問 然後服務員到後廚拿來我的點單紙我一看 真棒 原來後廚自己都勾選已送達。
我完全沒有以苛刻的要求來點評酒店 在酒店房間極度空閑的週一給一個那麼忠誠的老客戶一次延遲退房毀損失多少錢?
讓人寒心的酒店服務
Disappointing and chilling hotel service
I checked in on June 3rd for a continuous 19-night stay on the 15th floor and checked out on June 22nd. I only requested a late checkout at 14:00, but it was rejected. Throughout my entire stay, I barely requested room cleaning and rarely asked the staff for the complimentary bottled water. Doesn't the money I saved for your hotel even deserve a one-time late checkout? Fearing that the receptionist might not understand standard hospitality practices, I specifically asked her to consult the manager. To my surprise, her reply was simply, "The manager said no." Well, this manager is truly dedicated to the hotel's bottom line at the expense of guests. I also stayed at this hotel for over 10 days this past March. This time it was another 19 days. I actually liked this hotel a lot, but I will never come back again.
Another utterly bizarre thing was the hotel's ala-carte buffet dinner. I am not exaggerating at all: both times I went, I had to wait for 45 minutes just for the very first dish to arrive. The first time, I thought the kitchen was genuinely busy. But during my second visit, it was the exact same 45-minute wait. On top of that, the kitchen staff would mark unserved dishes as delivered. The first time, several dishes never arrived, but I let it slide because I didn't want to complain. The second time it happened again, so I went to check. The waiter brought my order sheet from the kitchen, and I looked at it—amazing, the kitchen staff had already checked them off as delivered by themselves.
I am by no means reviewing this hotel with overly harsh standards. How much money would the hotel actually lose by granting a one-time late checkout to such a loyal repeat customer on a Monday, when rooms are highly available?
我從6月3日入住,連住19晚,入住15樓,6月22日離開,僅僅希望14:00 退房還遭到拒絕,入住期間我都不需要打掃也基本不喊服務員拿免費礦泉水 給你們酒店省下的錢還換不了一次延遲退房嗎。我生怕前台服務員不懂酒店服務慣例讓她好好詢問下經理,得到她的回覆居然是:“經理説不同意”。好吧 這個經理屬實為酒店利益鞠躬盡瘁。 我在今年三月也在這個酒店住了10幾天 這次又是19天。挺喜歡這個酒店,以後不來了。
還有一個特別奇葩的就是我晚上去吃酒店晚餐自助(點單式)我一點不誇張 ,兩次都是:先等45 分鐘 然後上第一個菜 第一次我以為真的後廚忙 第二次又去 依然先等45 分鐘,後廚還會把未上的菜標記成已送達,第一次好幾個菜沒上 我就算了 懶得説,第二次又來,我就去問 然後服務員到後廚拿來我的點單紙我一看 真棒 原來後廚自己都勾選已送達。
我完全沒有以苛刻的要求來點評酒店 在酒店房間極度空閑的週一給一個那麼忠誠的老客戶一次延遲退房毀損失多少錢?
讓人寒心的酒店服務
Disappointing and chilling hotel service
I checked in on June 3rd for a continuous 19-night stay on the 15th floor and checked out on June 22nd. I only requested a late checkout at 14:00, but it was rejected. Throughout my entire stay, I barely requested room cleaning and rarely asked the staff for the complimentary bottled water. Doesn't the money I saved for your hotel even deserve a one-time late checkout? Fearing that the receptionist might not understand standard hospitality practices, I specifically asked her to consult the manager. To my surprise, her reply was simply, "The manager said no." Well, this manager is truly dedicated to the hotel's bottom line at the expense of guests. I also stayed at this hotel for over 10 days this past March. This time it was another 19 days. I actually liked this hotel a lot, but I will never come back again.
Another utterly bizarre thing was the hotel's ala-carte buffet dinner. I am not exaggerating at all: both times I went, I had to wait for 45 minutes just for the very first dish to arrive. The first time, I thought the kitchen was genuinely busy. But during my second visit, it was the exact same 45-minute wait. On top of that, the kitchen staff would mark unserved dishes as delivered. The first time, several dishes never arrived, but I let it slide because I didn't want to complain. The second time it happened again, so I went to check. The waiter brought my order sheet from the kitchen, and I looked at it—amazing, the kitchen staff had already checked them off as delivered by themselves.
I am by no means reviewing this hotel with overly harsh standards. How much money would the hotel actually lose by granting a one-time late checkout to such a loyal repeat customer on a Monday, when rooms are highly available?
訪客用戶
夫妻/情侶出遊
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入住於2026年06月
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好友出遊
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Winstonzhang
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入住於2026年04月
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入住於2026年05月
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匿名用戶
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入住於2026年05月
qrzh33
獨自出遊
豪華特大床房 (禁菸房)
入住於2026年03月
訪客用戶
夫妻/情侶出遊 豪華雙床房 (禁菸房)
入住於2026年06月
Jingniuerer
好友出遊 豪華雙床房 (禁菸房)
入住於2026年04月
訪客用戶
商務出差 豪華特大床房 (禁菸房)
入住於2026年06月
訪客用戶
商務出差 豪華雙床房 (禁菸房)
入住於2026年04月
訪客用戶
商務出差 豪華特大床房 (禁菸房)
入住於2026年04月
Winstonzhang
商務出差 豪華雙床房 (禁菸房)
入住於2026年04月
訪客用戶
商務出差 豪華特大床房 (禁菸房)
入住於2026年05月
Rose
商務出差 豪華特大床房 (禁菸房)
入住於2026年03月
匿名用戶
家庭出遊 豪華雙床房 (禁菸房)
入住於2026年05月
qrzh33
獨自出遊 豪華特大床房 (禁菸房)
入住於2026年03月