Great Stay with Warm Service – Just Wished for Better Info at Check-In
Thank you, Best Western Kamala, for a comfortable one-night stay. I was very happy with my room on the 5th floor it was in a non-smoking area, just as I requested and the atmosphere was peaceful and clean.
A special thanks to Lara Ari from the reservations team, who arranged my airport pick-up. She responded promptly via email, and the driver patiently waited even though my flight was delayed. I really appreciated that extra care after a long journey.
However, I feel the check-in process could be improved, especially for guests arriving late. I wasn’t informed that room service ends at 10:00 PM, and there was no mention of this in the room or online. I only found out when I tried to place an order and he was told the restaurant had already closed.
As someone who enjoys spa treatments, I was also disappointed to only learn about the hotel’s spa promotions during lunch at check-out, when a therapist offered me the service. Had I known earlier, I would have made time for it but by then, my airport driver had already arrived.
That said, I had a great experience with the friendly restaurant staff, and Mr. Yono from housekeeping gave me such a warm welcome that I felt right at home as a local guest.
The food was delicious and reasonably priced, definitely worth it.
Overall, it was a pleasant stay with lovely staff. With just a bit more information provided at check-in, the guest experience could be even better. Thank you again!
AleksandrP
夫妻/情侶出遊
高級雙人床房 禁菸
入住於2025年07月
5.0
超讚
評價於:2025年07月28日
Good hotel for this price, Europe and Asian breakfast. Also you can go to Sawaya Club for free being a guest of Best Western Kamala
Great stay. Good breakfast. Nice pool. Friendly staff.
匿名用戶
家庭出遊
高級雙人床房 禁菸
入住於2025年08月
3.5
評價於:2025年09月13日
The hotel is quite old but mostly still well maintained. First room had a problem with cockroaches so we requested to change room and was upgraded to a bigger room. The second room shower head was not working properly, but we could still use it to shower, although a little difficult. Hotel location is good, large parking area, and room is pretty spacious.
Great Stay with Warm Service – Just Wished for Better Info at Check-In
Thank you, Best Western Kamala, for a comfortable one-night stay. I was very happy with my room on the 5th floor it was in a non-smoking area, just as I requested and the atmosphere was peaceful and clean.
A special thanks to Lara Ari from the reservations team, who arranged my airport pick-up. She responded promptly via email, and the driver patiently waited even though my flight was delayed. I really appreciated that extra care after a long journey.
However, I feel the check-in process could be improved, especially for guests arriving late. I wasn’t informed that room service ends at 10:00 PM, and there was no mention of this in the room or online. I only found out when I tried to place an order and he was told the restaurant had already closed.
As someone who enjoys spa treatments, I was also disappointed to only learn about the hotel’s spa promotions during lunch at check-out, when a therapist offered me the service. Had I known earlier, I would have made time for it but by then, my airport driver had already arrived.
That said, I had a great experience with the friendly restaurant staff, and Mr. Yono from housekeeping gave me such a warm welcome that I felt right at home as a local guest.
The food was delicious and reasonably priced, definitely worth it.
Overall, it was a pleasant stay with lovely staff. With just a bit more information provided at check-in, the guest experience could be even better. Thank you again!
AleksandrP
夫妻/情侶出遊 高級雙人床房 禁菸
入住於2025年07月
5.0
超讚
評價於:2025年07月28日
Good hotel for this price, Europe and Asian breakfast. Also you can go to Sawaya Club for free being a guest of Best Western Kamala
Great stay. Good breakfast. Nice pool. Friendly staff.
匿名用戶
家庭出遊 高級雙人床房 禁菸
入住於2025年08月
3.5
評價於:2025年09月13日
The hotel is quite old but mostly still well maintained. First room had a problem with cockroaches so we requested to change room and was upgraded to a bigger room. The second room shower head was not working properly, but we could still use it to shower, although a little difficult. Hotel location is good, large parking area, and room is pretty spacious.
貝斯特韋斯特卡馬拉金巴蘭酒店
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