索托格蘭德酒店-碧瑤 (Sotogrande Hotel Baguio)

Not very obvious in my photo, but the room I stayed in had noticeable mold on the ceiling, walls, and even in the bathroom. Some breakfast buffet items also weren’t replenished quickly. That said, it was an especially busy time during my stay, as several barangay officials from different areas were also checked in.

The overall service was truly excellent. The staff went above and beyond to ensure we were well taken care of throughout our stay. Every request I made was handled promptly and with care, which I deeply appreciated. One highlight was how they surprised my mom for her birthday — a thoughtful gesture that made the experience even more special for our family. The only downside was the therapist they arranged for my mom. Unfortunately, she seemed distracted during the massage, frequently using her phone, which affected the quality of the service. Despite this minor issue, everything else exceeded our expectations, and we had a wonderful time overall.

The location was great for those who loved quiet and not crowded vibes. Affordable. Clean and spacious lobby and buffet area. Our room view was excellent The pool was small for a big hotel. Gym facilities were average. Some staffs and hotel personnel were not friendly. The exhaust fan in the bathroom needs repairing, too noisy. Over all 8/10.

Front desk - approachable during check-in. But after that, when we gave feedback that the housekeeping didn't do well and needed to improve the following day, nothing happened. We observed that the front desk staff just listened to reply, not to understand the concern. Need to train staff more on the listening to understand part. Housekeeping - totally sucks! It was like a 2 min-cleaning, and that was it. Beds were not done well, as if someone just laid down into it. No refill of shampoo, bath gel, towel replacement just left on top of the chair, no sweeping or vacuuming of floor has been done. The worst part - loose hair strands were still left inside the toilet and bath tub. Living area and ta less are still dirty as my husband did a test - he left intentionally a dirt on the floor and table to see whether the housekeeping staff will clean it.. and viola!! NO NO NO! Requires massive training the cleanliness, please!! Breakfast buffet - on an average scale. Good for locals as there were decent options to choose from. But not ready for Western guests, very limited option. The worst part was - NO BUTTER was available on our last day. Hahaha! How can a restaurant run out of butter?? The Chef needs to pay more attention on 2 thinsg: 1)Quality and availability of food to serve the guests and 2)Efficiency of Operations - a lot of staff running around and yet still a lot of empty food containers need to top up. Well, I saw the Chef hanging around with her colleagues instead of visiting to check if the buffet is alright. Requires to pull up the standard, not there yet.

Great accommodation and great food. Not satisfied with Front Office service. Key card was not working upon checkin, that was supposed to be ready and working bfore the guests arrived right? And we haven’t tried the pool bcause it was raining that day and on the next day they didn’t allowed us to use it as they put chlorine to clean it and that took more than 3hrs so no chance of using it as it was checkout time already😕

While the overall experience was okay, one major issue really stood out — the drainage in our bathroom had a strong, unpleasant odor that came out every time we used it. It was quite noticeable and made the space uncomfortable to use, especially after taking a shower. We tried to air out the bathroom, but the smell would return after a while. It’s a bit disappointing since the room itself was decent and the staff were polite and accommodating. However, maintenance needs to seriously look into the drainage system because it really affects the overall comfort of the stay. With a little more attention to cleanliness and plumbing, this place could be so much better.

No problem with the stay. All went well and hotel staff were accommodating.

The worst hotel we stay so far. The room we stay the toilet smells so bad the sink is clogged knowing this is only 1 year old hotel and we don’t have privacy to let the curtains open because there’s another building in front. We pay 5700 pesos for 2 days with breakfast we never eat breakfast not worth it.. Security guards are more friendly than the staff. Also we have missing item. Location not that bad.

Hotel has a great location, and the staff were friendly and accommodating throughout our stay. The room was clean and generally comfortable, though there was a persistent odor in the bathroom that was difficult to ignore. Breakfast options were quite limited and could use more variety. Overall, it was a decent stay, but a few improvements would make a big difference.

Honest review lang po,di sila nagpalit ng beddings inayos lang nila yung bed,2nights kami sa room hindi din po nag vaccum,around 12am tumatawag ako sa room service and housekeeping walang sumasagot many times ako tumawag no one answer,sa breakfast sulit kasi masarap Ang food nila,I’m working in a 5 star hotel in macau and that’s my own opinion..other service nila goods naman po.